From visiting the Team Valley store. The process was faultless. The staff were brilliant and once we decided what we wanted communication was great. The mattress arrived exactly when stated and the de... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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⭐️⭐️⭐️⭐️⭐️ We honestly can’t thank Andrew at the Bensons for Beds Team Valley store enough. From the moment we walked in, he was so friendly, helpful and genuinely took the time to make sure we... See more
Company replied
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... See more
Company replied
My 86 year old mother has just had her new mattress and pillow delivered from bensons for beds. The two delivery men Nick and Steven were great. On time,courteous helpful and friendly. Great service
Company replied
Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
234 reviews
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Martin was great knows his stuff
Martin was great knows his stuff.
Lads who delivered Steve and Nick?
They were professional and lovely.
19 February 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience with our team! We appreciate your kind words regarding the professionalism of the delivery. Thank you for your positive review – Lauryn at Customer Care 💜
Great service
From entering the shop, to the delivery everything went smoothly and we were looked after well by all staff. Communications were timely and effective.
29 January 2026
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback! We're happy to hear that everything went smoothly from the moment you entered the shop through the delivery, and that our communications were effective.
pin bed landrecommend buying a bed from…
I fully recommend buying a bed from yourselves. The experience was first class from beginning to end. That is from walking into the show room to actually having the bed delivered. A ten out of ten experience.
5 February 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that your experience, from the showroom to delivery, was first class. Thank you for recommending us and for your perfect ten out of ten rating!
My purchase and delivery were seamless.
My purchase and delivery were seamless.
Delivery was at the agreed time . Great care was taken not to damage any of my household items when bringing the bed indoors.i arranged for the old mattress and base to be removed and this was carried out without any issues. All the packaging was removed and taken away.
Great service and one happy customer.
2 February 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that your purchase and delivery were seamless! It's great to know that our team took great care during the removal of your old items. Thank you for your positive feedback!
Great service throughout
Great service from Jan who was very patient with us when deciding on a bed and mattress. There was no pressure and she was very knowledgeable
31 January 2026
Reply from Bensons For Beds - Gateshead
We're delighted to hear about the great service you received. We appreciate your positive feedback regarding the patience and knowledge shared while choosing your bed and mattress.
Excellent service
Very knowledgeable salesman who was also very understanding of our particular needs. He made our purchase very easy, we received excellent service and would highly recommend Bensons for Beds.
1 February 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review Tracey! We’re delighted to hear you received excellent service and that our salesperson’s knowledge and understanding made your purchase so easy. It’s great to know your specific needs were listened to and supported throughout. We truly appreciate your recommendation and look forward to welcoming you again in the future,
- Megan at Customer Care💜
Relaxed shopping with no pressure to…
Relaxed shopping with no pressure to buy. Lady in store was very knowledgeable and on hand with any queries we had but also left us alone to test various beds before purchase. She was very friendly yet professional and knowledgeable too.
22 January 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear you experienced relaxed shopping with us. It's great to know the store associate was knowledgeable and helpful, while still giving you space to choose. Thank you for your positive feedback,
We hope to welcome you back soon!
Megan at Customer Care
Helpful staff
Helpful staff, good choice of products, longer guarantee than other bedding stores, recycling of old mattress.
30 January 2026
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! 😊 We’re so glad to hear you found our staff helpful, loved the range of products, and appreciated our extended guarantees and mattress recycling service. We really value you choosing us,
Megan at Customer Care
Great customer service
Andrew was very helpful and listen to what we wanted. He was very knowledgeable about products. This is not the first time I have bought a bed from yourselves over the last 10 years and also with my son when Andrew attended to us then. We are expecting delivery and assembly on the 6th and I’m hoping this will go without a hitch.
21 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our staff member helpful and knowledgeable. It's great to know you've been a repeat customer over the years. We hope your delivery and assembly go smoothly!
The two helpful delivery men Colin…
The two helpful delivery men Colin and Reece made the delivery of my new mattress easy
21 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to know the delivery team made receiving your new mattress easy! We appreciate you taking the time to share your positive experience.
Reply from Bensons For Beds - Gateshead
We appreciate your acknowledgment of our team's hard work and your great feedback.
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience with us, and we are so happy to hear that you received great customer service all round.
The store manager at team valley gave…
The store manager at team valley gave us his full attention and was very helpful and informative about all products. The delivery was on time and the delivery guys were polite and helpful.
18 January 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that the store manager provided helpful and informative service! It's also great to know the delivery was on time and the delivery team was polite. Thanks for your positive feedback!
Great service
Great service, friendly and professional. Excellent delivery, very punctual and respectful men
12 January 2026
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback. We are so glad you received great, friendly, and professional service, along with excellent, punctual, and respectful delivery.
Reply from Bensons For Beds - Gateshead
We’re thrilled to hear Paul gave you such amazing service and helped make your experience a great one. Your recommendation means a lot! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
It was our second visit in that store on Team-Valley. Immediately after entering , we were warmly welcomed by the store staff. The store staff offered us help and information about products we were interested in. Andrew (one of shop staff) was very kind and helpful in choosing the right product that met our expectations.
10 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We’re delighted to hear Andrew provided such kind and helpful service, ensuring you found the perfect product to meet your expectations. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Gateshead
We’re so glad our team was efficient and knowledgeable – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and friendly without being too “pushy “. Excellent service and advice.
7 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy our staff was helpful and friendly without being too pushy. We appreciate that you found our service and advice excellent! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Gateshead
Thank you so much Ciaran! We love making things quick, easy, and stress-free for our customers.
See you next time! Megan at Customer Care 😊
The experience was just what I expected…
The experience was just what I expected from a shop like Bensons the lady who assisted my Daughter and I was pleasant new her job very well she explained every detail of what we were buying could not fault her would definitely recommend your store to family and friends thank you again to the lady her name was Louise
30 December 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that the service you received met your expectations! It's great to know that our team member was so helpful and informative. Thank you for your positive review – Lauryn at Customer Care 💜
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