Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the... See more
Company replied
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The two helpful delivery men Colin…
The two helpful delivery men Colin and Reece made the delivery of my new mattress easy
21 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to know the delivery team made receiving your new mattress easy! We appreciate you taking the time to share your positive experience.
Reply from Bensons For Beds - Gateshead
We appreciate your acknowledgment of our team's hard work and your great feedback.
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience with us, and we are so happy to hear that you received great customer service all round.
The store manager at team valley gave…
The store manager at team valley gave us his full attention and was very helpful and informative about all products. The delivery was on time and the delivery guys were polite and helpful.
18 January 2026
Reply from Bensons For Beds - Gateshead
We're happy to hear that the store manager provided helpful and informative service! It's also great to know the delivery was on time and the delivery team was polite. Thanks for your positive feedback!
Great service
Great service, friendly and professional. Excellent delivery, very punctual and respectful men
12 January 2026
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback. We are so glad you received great, friendly, and professional service, along with excellent, punctual, and respectful delivery.
Reply from Bensons For Beds - Gateshead
We’re thrilled to hear Paul gave you such amazing service and helped make your experience a great one. Your recommendation means a lot! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
It was our second visit in that store on Team-Valley. Immediately after entering , we were warmly welcomed by the store staff. The store staff offered us help and information about products we were interested in. Andrew (one of shop staff) was very kind and helpful in choosing the right product that met our expectations.
10 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We’re delighted to hear Andrew provided such kind and helpful service, ensuring you found the perfect product to meet your expectations. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Gateshead
We’re so glad our team was efficient and knowledgeable – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and friendly without being too “pushy “. Excellent service and advice.
7 January 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy our staff was helpful and friendly without being too pushy. We appreciate that you found our service and advice excellent! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Gateshead
Thank you so much Ciaran! We love making things quick, easy, and stress-free for our customers.
See you next time! Megan at Customer Care 😊
The experience was just what I expected…
The experience was just what I expected from a shop like Bensons the lady who assisted my Daughter and I was pleasant new her job very well she explained every detail of what we were buying could not fault her would definitely recommend your store to family and friends thank you again to the lady her name was Louise
30 December 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that the service you received met your expectations! It's great to know that our team member was so helpful and informative. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service.
The sales person at Gateshead was excellent, Louise. Very knowledgeable no high pressure sales, took us through the reclining bed process thoroughly, we were able to try out the bed in store which we found extremely useful. The delivery team were first class,had the beds assembled in under an hour, left no mess can’t praise them highly enough. Overall a really good experience.
15 December 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found the sales process thorough and helpful, and that you were able to try out the bed in store. It's great to know that the delivery team was first class and efficient. Thank you for sharing your experience!
First time being to this store the man…
First time being to this store the man that served me was extremely helpful after I told him about my cronic pain he did his bed to do al check and make sure I had the right products to try also very very cheerfull and he was a great salesman to have at your store and will be telling friends and family about this
5 December 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We’re thrilled to hear how helpful Steve has been! It’s great to know his advice made your experience smooth and stress-free. We’ll be sure to pass on your kind words to him. 💜 Thank you for your positive review – Lauryn at Customer Care.
We visited bensons for beds at Team…
We visited bensons for beds at Team Valley Gateshead on 22/11/2025 and we saw Araf who helped us look at a number of different mattresses as that was our main concern from our current one. We finally decided on a new mattress and along the way we purchased a new bed frame aswell. The process was super easy everything was broken down for us in terms of payment options and gone over in fine detail.
We can’t wait to get our new bed and mattress on the 18th December…counting down the days! Thank you so much! 😊
22 November 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found what you were looking for and that the payment options were clearly explained. We appreciate your positive feedback and are glad you enjoyed your experience. We hope you love your new bed and mattress!
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re so pleased to hear that our staff were polite and helpful during your visit. Providing excellent service is always our priority, and your comments mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service in store
Great customer service in store. Quick and easy delivery too. Our beds are perfect and just what we were looking for.
21 November 2025
Reply from Bensons For Beds - Gateshead
Thank you for sharing! We’re delighted you had great service in-store and that delivery was quick and easy. Enjoy your new beds—they sound perfect!
See you next time! Megan at Customer Care 😊
Would highly recommend Bensons at Team Valley
Visited the Team Valley store with my partner after a disappointing experience at the Bishop Auckland store the other week. Andrew at the store greeted us and made the whole experience of buying a mattress very enjoyable. He went out of his way to help us choice an appropriate mattress, was not pushy, very knowledgeable and is a natural at dealing with customers. He is a credit to the company, and after having tried several other bed retailers, we settled on a purchase of a mattress from Bensons. Very happy indeed and would highly recommend!
17 November 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience at our Team Valley store. It's great to know that our colleague was helpful and knowledgeable, and that you are happy with your mattress purchase. We appreciate your recommendation,
Megan at Customer Care
The service in the store we received…
The service in the store we received from Andrew was second to none. He was amazingly patient and helped us make the best decision. He put us on the magic bed and advised us which pillows we should use to enhance our support on the bed. Polite, friendly and a good advice. We are very happy with the new mattress. Thanks Andrew
11 November 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you received amazing service in our store Luke. It's great to know that our team member was patient and helped you make the best decision, including pillow advice! We appreciate your positive feedback and hope you love your new mattress,
Megan at Customer Care
We are returning customers
We are returning customers. We bought 2 beds before from Benson. Louise was very knowledgable and friendly. We got exactly what we were after and we didn’t have to look around to different shops.
12 November 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience during your previous visits. It's great to know that our team was helpful in finding the perfect beds for you. Thank you for your continued patronage and feedback,
Megan at Customer Care
Member of staff Angela in Metrocentre …
Member of staff Angela in Metrocentre store superb . Best on the park . Cost £80 to build each item is disgraceful . Would have been 5 star apart from this . .
15 November 2025
Reply from Bensons For Beds - Gateshead
Thank you for sharing your feedback. We’re delighted to hear that Angela provided such superb service at our store. We appreciate your comments regarding assembly costs and will ensure they are reviewed internally. 💜 Thank you for your positive review – Lauryn at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.