Popped into Bensons for Beds Gateshead yesterday for a look at Simba mattresses which we had seen online! From the moment we entered the store (before they officially opened) we were greeted by Louis... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Visited both Team Valley & Metro Centre stores. Both have a great range & very good set up in stores. Staff were great. Purchased a bed with Paul at Metro Centre store, he was super friendly, very pro... See more
Company replied
I brought my elderly mother into the team valley store, she needed a new mattress. Martin helped her. He was very helpful and patient as she has mobility issues. He explained everything to her and gav... See more
Company replied
The bed is so comfortable to sleep in. The mattress is perfect and the posture for us both is first class, we are sleeping so well all night.
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
488 reviews
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Really lovely staff
Really lovely staff, good advice and no pressure - it was such a breath of fresh air!
24 March 2026
Reply from Bensons For Beds - Gateshead150
Thank you for the lovely feedback! 😊 We’re so pleased to hear our team gave great advice with no pressure — it’s wonderful to know the experience felt like a breath of fresh air. Enjoy your new bed,
Megan | Customer Care Specialist✨
Paul from Bensons for Beds near Metro…
Paul from Bensons for Beds near Metro centre was very helpful and informative and was a pleasure to do business with him Thank you
25 March 2026
Reply from Bensons For Beds - Gateshead150
Thank you! So glad to hear Paul was helpful, informative, and a pleasure to deal with. We really appreciate your kind words,
Megan at Customer Care💜
Very good salesman saw to us
Very good salesman saw to us , looking forward to our new purchase
14 March 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your 5 star review Mr Rudland! We’re so glad you were well looked after — and we hope you enjoy your new purchase when it arrives,
Megan at Customer Care
Everything from ordering to delivery…
Everything from ordering to delivery was excellent 1st class
13 March 2026
Reply from Bensons For Beds - Gateshead150
Amazing to hear! ⭐️ So glad everything was 1st class from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
Excellent friendly and informative…
Excellent friendly and informative sales guy made it very easy to make the right choice.
Really a good buying experience.
11 March 2026
Reply from Bensons For Beds - Gateshead150
Thank you so much for your lovely review! I’m really pleased to hear that our sales colleague was friendly, informative, and made it easy for you to choose the right bed. It’s wonderful to know you had such a good buying experience from start to finish.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you so much for your lovely feedback! We're really pleased to hear you found our service very efficient. – Megan at Customer Care
Very happy with the staff and the…
Very happy with the staff and the service. Bed is up and was easy enough to do with my husband.
5 March 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your lovely feedback — we’re so pleased to hear you were happy with both the staff and the service, and it’s great to know your new bed was easy to set up with your husband.
Megan at Customer Care
10/10 defenitly reckomend benson,s
Janice the sales lady was very helpful from entering to showing us what type of bed and mattress would be suitable for my state of health.
26 February 2026
Reply from Bensons For Beds - Gateshead150
D Henderson,
We're happy to hear that our sales lady was very helpful in showing you what type of bed and mattress would be suitable for your state of health.
Team Bensons
Straight forward process from start to finish. Good communication. Bit of a long wait for a mattress.
Straight forward process
27 February 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback — great to hear the process was straightforward,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Really appreciate your feedback Ray! Delighted the delivery team were friendly, efficient and respectful throughout
Megan at Customer Care⭐
Terrible customer service
Elderly parents ordered and paid for electric bed and headboard 8 weeks ago delived bed only no headboard. Terrible customer service. The manager of the shop could only escalate by sending email to customer service. No effort made from shop or customer service to sort. Constantly having to ring to get updates which they did not have. No response from official complaint to customer service. Told last week their delivery company was picking it up last week Told today when I contacted via social media collecting headboard today and the company would be in touch next week to organise delivery. A 3 week delay from delivery of bed frame and no further forward. Avoid this company
17 February 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
Thank you for sharing your feedback with us, and I’m very sorry for the delays and the frustration caused to your parents. We understand how disappointing this has been, especially after waiting so long for the full order to arrive. I can confirm that I have already been in contact with you to discuss this, and the headboard delivery is scheduled for today. We appreciate your patience, and your comments will be passed on to help improve our service,
Megan at Customer Care
The delivery guys were superb
The delivery guys were superb. They couldn't have been more helpful.
23 February 2026
Reply from Bensons For Beds - Gateshead150
Thanks so much for your review! Our delivery team will be thrilled to hear your kind words — they always aim to be as helpful as possible. Enjoy your new purchase,
Megan at Customer Care
Excellent service
From shopping for a new mattress to the delivery, the service from Bensons was excellent. Sales perso was very knowledgeable and the 2 delivery guys were courteous, professional and helpful. Thanks You Benson for Beds staff
23 February 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful review! 😊 We’re delighted to hear that everything — from choosing your new mattress to delivery day — was excellent. It’s great to know our sales person was knowledgeable and that the delivery team were courteous, professional, and helpful. A big thank you from all of us at Bensons for Beds — we really appreciate your kind words,
Megan at Customer Care
“Stressless”
Stressless experience having our new bed delivered and put together.
My wife and I are both in over 80 and the delivery team made it a reassuring pleasurable experience.
20 February 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're so glad to hear that having your new bed delivered and assembled was stress-free! It's wonderful that our delivery team made it a reassuring and pleasurable experience for you both.
Stewart - Team Bensons
Reply from Bensons For Beds - Gateshead150
We're delighted you received excellent service and advice. Thank you for your positive feedback; we appreciate it greatly!
good service in store
good service in store, got attention and help guiding me to a purchase decision, delivery was on time in full and I like the mattress I bought so very happy. Since then you have bombarded me with review requests and this really is the last time I'm writing one for you, ask again and you loose a star
9 February 2026
Reply from Bensons For Beds - Gateshead150
We're glad you are happy with the service and your mattress. We appreciate your feedback and will review our review request process to ensure a better experience. Thank you for your positive review – Lauryn at Customer Care 💜
Good service and advice from staff in…
Good service and advice from staff in store. Estimated delivery date given and bed arrived on time. Good contact at all times.
Good quality bed frame and mattress .
Would use again and recommend to others .
13 February 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you received good service and advice from our staff, and that your bed arrived on time. It's great you're pleased with the quality and would recommend us! Thank you for your positive review – Lauryn at Customer Care 💜
Choosing a new bed
When we went to choose our new bed and mattress, the sales person explained the various options which was very helpful. We never felt under any pressure to buy and he was very courteous. We returned the next day to buy a new mattress, divan base, headboard and mattress protector
9 February 2026
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your experience! It's great to know the salesperson was helpful and courteous, and that you felt no pressure during your purchase. We hope you enjoy your new bed,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had a great experience and that our team member's expertise was helpful to you. Thank you for your feedback!
Easy going
Easy going , polite & friendly service from all the staff , very helpful and a great help in helping us decide what we wanted in our sleeping arrangements, and I was very happy with the final price
Many thanks, Mike Burton.
5 February 2026
Reply from Bensons For Beds - Gateshead150
Thank you, Mike, for the lovely review! We’re so glad to hear our team were polite, friendly and helpful throughout your visit, and that they supported you in finding the right sleep setup. Delighted you were happy with the final price too. We really appreciate you taking the time to share your experience,
Megan at Customer Care
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