Popped into Bensons for Beds Gateshead yesterday for a look at Simba mattresses which we had seen online! From the moment we entered the store (before they officially opened) we were greeted by Louis... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Visited both Team Valley & Metro Centre stores. Both have a great range & very good set up in stores. Staff were great. Purchased a bed with Paul at Metro Centre store, he was super friendly, very pro... See more
Company replied
I brought my elderly mother into the team valley store, she needed a new mattress. Martin helped her. He was very helpful and patient as she has mobility issues. He explained everything to her and gav... See more
Company replied
The bed is so comfortable to sleep in. The mattress is perfect and the posture for us both is first class, we are sleeping so well all night.
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
488 reviews
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Wondeful bed the best we have had.
The bed is so comfortable to sleep in. The mattress is perfect and the posture for us both is first class, we are sleeping so well all night.
2 November 2026
A very good selection of beds
A very good selection of beds
Good quality and amazing helpful staff
29 October 2026
Popped into Bensons for Beds Gateshead…
Popped into Bensons for Beds Gateshead yesterday for a look at Simba mattresses which we had seen online! From the moment we entered the store (before they officially opened) we were greeted by Louise who was busy setting the shop up for official opening time, she was absolutely lovely, supported us and advised us of our options and then left us to discuss our options etc. We hadn’t intended to buy a mattress that day as we were looking nearby for dining room chairs so we left the store to look at chairs! After that, entirely due to how lovely Louise was we decided to pop back into Bensons with a view to purchasing a Simba mattress. Again, we were greeted by Louise who further advised us, she completed the relevant paperwork for our purchase, she was absolutely fantastic and I can’t praise her enough! She must have been cherry picked for her job, she’s an absolute credit to Bensons for Bed! Please give Louise a massive pat on the back for her over and above attitude, thank you, Adele & Phil
27 October 2026
Unprompted review
Araf was kind and helpful
Araf was kind and helpful. He respected my budget, and directed me to offers in store.
Thank you Araf
20 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Gateshead150
Your high recommendation means the world to us, and we hope you enjoy many comfortable and restful nights of sleep on your new bed!
Team Bensons
The delivery came on time and was…
The delivery came on time and was brought upstairs as agreed
19 October 2026
Reply from Bensons For Beds - Gateshead150
Thank you so much for your positive feedback! We are delighted to hear that your delivery arrived right on schedule and was carried upstairs exactly as promised. Providing a smooth and reliable service is always our top priority, and it is wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Team Bensons
Reply from Bensons For Beds - Gateshead150
We are glad we got your order to you quickly and accurately. We thank you for your feedback.
Team Bensons
Visited both Team Valley & Metro Centre…
Visited both Team Valley & Metro Centre stores. Both have a great range & very good set up in stores. Staff were great. Purchased a bed with Paul at Metro Centre store, he was super friendly, very professional, helpful, extremely knowledgeable & not at all pushy.
18 October 2026
Reply from Bensons For Beds - Gateshead150
We are delighted to hear about your positive visits to both of our locations and that you found our displays and product ranges so impressive. It is wonderful to know that you received such friendly, professional, and knowledgeable assistance without feeling any pressure to make a purchase. Thank you for sharing your lovely feedback, and we hope you thoroughly enjoy your new bed.
Team Bensons
Staff in store knowledgeable and…
Staff in store knowledgeable and friendly, delivery guys friendly and efficient
19 October 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with knowledgeable and friendly service, and that our delivery team met your expectations. We appreciate your support and look forward to serving you again soon!
I brought my elderly mother into the…
I brought my elderly mother into the team valley store, she needed a new mattress. Martin helped her. He was very helpful and patient as she has mobility issues. He explained everything to her and gave helpful advice. She decided on a mattress and also a new igel pillow. Great helpful service
24 August 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful review! We're thrilled to hear that Martin provided such helpful and patient service to your mother. It's great to know she found the perfect mattress and igel pillow. We appreciate your support and look forward to serving you both again!
Reply from Bensons For Beds - Gateshead150
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and our service to your satisfaction. Your support means a lot to us, and we look forward to serving you again soon!
Salesman was very helpful and ready to…
Salesman was very helpful and ready to give any advice with plenty to choose from, the delivery was on time and very helpful
1 October 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful review! We're thrilled to hear that our salesman provided you with helpful advice and that your delivery was timely. We strive to offer a great selection and excellent service. We appreciate your support and look forward to serving you again!
Great service from Gateshead retail…
Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises made about how and when delivery would happen were kept. Delivery team were excellent - very respectful of property and very careful to avoid causing damage when delivering was was a very heavy and bulky item. Thanks to all involved- customer service as it should be. Definitely recommend.
3 October 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your fantastic review! We're thrilled to hear that our team provided you with helpful service and kept you updated throughout your order. Our delivery team takes great care to ensure a smooth experience, and your recommendation means the world to us. We look forward to serving you again!
Reply from Bensons For Beds - Gateshead150
Thank you for your kind words! We are thrilled to hear that you enjoyed our service and delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Reply from Bensons For Beds - Gateshead150
Thank you for your kind words! We're thrilled to hear that our staff made a positive impact during your visit. Our team is dedicated to providing excellent service and sharing their knowledge. We look forward to welcoming you back soon!
Excellent service in store.
Excellent service in store.
Delivery and home service very professional.
25 September 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with our in-store service and delivery. Our team works hard to provide professionalism and quality, and it's great to know we met your expectations. We look forward to serving you again!
Good advice, not pushy, very helpful
The member of staff we dealt with was spot on, not pushy and we felt he gave good advice throughout.
19 September 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with helpful and non-pushy advice. We strive to create a positive experience for our customers, and your kind words motivate us to keep up the good work. We look forward to serving you again!
Very good experience
Very friendly, competitively priced, and efficient. Everything they said about the delivery went like clockwork. Very pleased
17 September 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful review! We're so pleased to hear that you found our team friendly, our prices competitive, and our service efficient. It's great to know that your delivery went smoothly, just as planned.
Team Bensons
Very good experience
Very good experience. Well organised. Excellent delivery men . I would recommend Benson for beds
11 September 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear you had such a positive experience! It's wonderful to know our delivery team was excellent and that you'd recommend us. Thank you for your kind words!
Team Bensons
Wonderfully accommodating in store in…
Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before delivery.2lovely delivery drivers,very polite and helpful.
4 September 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear about your wonderful experience at our Gateshead store! It's fantastic that our team was knowledgeable and helped you find a sturdy and lovely wooden frame. We're also glad the delivery communication and the politeness of our drivers met your expectations.
Team Bensons
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