Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
Company replied
Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... See more
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
170 reviews
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Very professional, helpful and stress free
Very professional and helpful when choosing a bed. It's our second time buying a bed from Bensons in the last few months. Service is stress free. They keep you informed all the way until you receive your bed.
22 August 2025
Reply from Bensons For Beds - Fleetwood
We're so glad to hear you find our team professional and helpful when choosing a bed. It's wonderful that you've had a stress-free experience with us, and we appreciate your positive feedback! Take care, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our team member was very understanding of your requirements. Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
The salesman was very good indeed
23 August 2025
Reply from Bensons For Beds - Fleetwood
Thank you for the kind words! We pride ourselves on having knowledgeable and friendly salespeople who are always ready to assist. We appreciate your feedback and hope to see you again soon.
Excellent service great quality…
Excellent service great quality delivered on time and were helpful
21 August 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your kind words! We pride ourselves on providing excellent service, high quality products, and timely delivery. We're always here to help in any way we can. Thanks for choosing us! 😄 #CustomerSatisfaction #HappyCustomers #QualityService
the person knew her job
21 August 2025
Reply from Bensons For Beds - Fleetwood
We're glad you were pleased with the service. Thank you for your feedback; it means a lot to us! Take care, Megan at Customer Care
Treat like a princess & sleeping like one.
From walking through the door of the local store, trying the mattress and it being delivered its been perfect. Yep you may get cheaper but you won't get the respect, quality and perfect planned delivery. 2nd time shopping here & will go back. My sleep is improved so much I wake up feeling refreshed.
21 July 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your kind words and continued support! We are thrilled to have helped improve your sleep and provide you with a quality shopping experience. We look forward to serving you again in the future. Sweet dreams! Megan at Customer Care💤
Buying a mattress
From start to finish the whole process done smoothly
24 July 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your positive review! We are so glad to hear that your experience with us was smooth from start to finish. We strive to provide excellent service and we appreciate your feedback. Thank you for choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
Thank you for the kind words about Kath. We're lucky to have her on our team and we're so glad she was able to assist you! We look forward to seeing you again soon. 😊 Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
Thank you so much for your positive review! We strive to provide the best customer service possible. We truly appreciate your support and look forward to seeing you again soon, Megan at Customer Care
I would highly recommend...
We had a lovely experience when visiting our local Bensons store. Dave greeted us on arrival and let us have a look around before approaching to see if we needed any assistance. Dave was very informative and helped us to find what we were looking for. During our visit (which was quite lengthy) we never felt pressured or rushed. We asked a million questions and all were answered patiently and professionally. I would highly recommend based on my experience.
14 July 2025
Reply from Bensons For Beds - Fleetwood
Thank you so much for taking the time to share your positive experience with us, ! We are thrilled to hear that Dave provided exceptional service and helped you find exactly what you were looking for. We truly value your recommendation and look forward to welcoming you back to Bensons again in the future.
The lady that dealt with us at your…
The lady that dealt with us at your Fleetwood store, Kath, was excellent. She explained everything, was very patient and understood the importance of choosing the right bed.
20 June 2025
Reply from Bensons For Beds - Fleetwood
Thank you so much for your kind words about Kath at our Fleetwood store! We are so glad to hear that she provided excellent service and helped you find the perfect bed. We will be sure to pass along your compliments to her. We appreciate your business and hope to see you again soon, Megan at Customer Care
From being in the shop in Fleetwood the…
From being in the shop in Fleetwood the experience of how to pick the correct bed and delivery exceptional service.
Thank you.
18 June 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your lovely review! We're delighted to hear about your positive experience at our Fleetwood location. Megan at Customer Care❤️
Very easy experience
Very easy experience - Fast and painless - Very good service
2 July 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for the positive feedback! We're glad to hear that your experience with us was seamless and efficient. Providing great service is always our top priority. We look forward to seeing you again in the future, Megan at Customer Care
Wonderful customer service
Sarah was very helpful and knowledgeable regarding Bensons products. She made the whole experience a pleasure. I would recommend Bensons to family and friends.
9 June 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our team member's expertise and assistance made your experience enjoyable. We appreciate your recommendation and are grateful for your positive feedback, Megan at Customer Care
Getting the right bed …
Knowledgeable sales man not pushy helped me get the right mattress for me and pillow, showed me good range of products till I found the ones that suited me and my budget very good choices 👌
7 June 2025
Reply from Bensons For Beds - Fleetwood
We're delighted to hear that our sales team helped you discover the perfect mattress and pillow within your budget. Sleep well, Megan at Customer Care
Good experience
The girl in the shop made my experience easy. She gave me a quote & time to think about my decision to buy.
30 May 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that the team member made your experience easy! We appreciate you taking the time to provide feedback and are glad you felt supported in your decision. Take care, Megan at Customer Care
Morgan was amazing that's why i purchased
Morgan who was the lady that helped me was amazing.... she talked me through all the options and was very knowledgeable .. she was also really friendly and funny and put me at my ease and made the whole buying experience an absolute joy... she should get a promotion or a raise as she is a real asset to the shop.
26 May 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience. It's great to know that the assistance you received was so helpful and enjoyable. We appreciate your kind words and will certainly share your feedback with the team. Thanks for taking the time to leave a review, Megan at Customer Care
Lovely sofa
Lovely sofa. Good delivery. Actually better than I expected.
29 May 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you are enjoying the sofa! We appreciate you taking the time to share your delivery experience with us. Take care, Megan at Customer Care
Excellent
The sales assistant Sarah made it an easy choice & made the whole process easier for me with her quote & help.
25 May 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our sales assistant made your decision easier and provided helpful assistance with the quote. Thank you for your positive feedback, Megan at Customer care
Great customer service would recommend
We meet Sarah whom works at the Fleetwood branch as we was in the area on a day trip and she was so helpful and friendly.
We live 40 miles away and have closer store to go to but due to how helpful Sarah was on the Saturday on our day trip we made the journey back to Fleetwood on the monday to purchase our bed. From this store. When you have staff this friendly and helpful it's worth travelling that extra mile for the extra service.
26 May 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience Martin! It's wonderful that our team member was so helpful during your visit. We appreciate you making the journey back to our store; it means a lot to us. Thank you for your feedback, Megan at Customer care
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