My partner and I had an excellent time in the Falkirk Bensons for Beds all thanks to the knowledgeable and charming salesman Neil. He guided us through all of the options for both beds and mattress’s... See more
Company replied
Location
Switch locationUnit 15 Central Retail Park, Grahams Road, FK1 1LW Falkirk, Stirlingshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had already bought bedroom furniture from your branch in Falkirki as I am.moving up to Stirling, I called at your premises to discuss a new bed headboard and mattress,Lisa was so obliging and the a... See more
Company replied
Great service and advice. Excellent range of products. Sales people took time to discuss my requirements and were not at all pushy. Felt confident buying good quality mattresses fit for my needs at gr... See more
Company replied
Me and my partner came into the Falkirk showroom on Sunday with the intention of just looking at new beds. Steven approached us and asked what we were looking for and after explaining everything he he... See more
Company replied
Company details
About Bensons For Beds - Falkirk690
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15 Central Retail Park, Grahams Road, FK1 1LW, Falkirk, Stirlingshire, United Kingdom
- 1324626500
4.9
Excellent
422 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgable salesman
3 October 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that our sales team was helpful and that you found great value and selection. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent service and very helpful
Excellent service and very helpful. Would recommend and would use again.
26 September 2025
Reply from Bensons For Beds - Falkirk690
Thank you so much Mrs Muir!
We’re thrilled to hear you had an excellent experience and that you’d recommend us. We look forward to helping you again in the future!
Take care,
Megan at Customer Care
Everything was great thanks
28 September 2025
Reply from Bensons For Beds - Falkirk690
Thanks a bunch! Great is what we love to hear—come back anytime!
Take care,
Megan at Customer Care✨
Enjoyable buying experience
No pressure from the shop representative, Jamie. He helped us choose the right frame and mattress for our needs. He was very helpful throughout the whole process.
15 September 2025
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your experience. We're happy to hear that the representative was helpful and that you found the perfect frame and mattress for your needs. Thank you for your feedback!
Thank you,
Lauryn at Customer Care.
Bensons Beds Falkirk instore experience
Paul in Falkirk store was excellent. Perfect balance not being pushy, rather guided us with expert guidance which truly felt we were making an informed choice.
7 September 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your experience in our Falkirk store. We're happy to hear that our guidance helped you make an informed choice. Thank you for your feedback.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
We appreciate your feedback and are so glad our staff was knowledgeable and provided great service during your visit with us.
Take care,
Megan at Customer Care
Great delivery service
Great delivery service , came within the delivery time. The staff in the falkirk store were friendly and knowledgeable about the products.
16 August 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We appreciate you sharing your positive experience with our delivery service and the team at our store; we're happy they were so helpful and knowledgeable!
Take care,
Megan at Customer Care
Most helpful team👍
Best service, pleasant very helpful delivery team, they go beyond helpful,
Couldn’t recommend my delivery team
more, we couldn’t manage to move our bed so they could get in to fit, no problem to them, many would have just left our Item and went,10/10
28 August 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're happy to hear that the delivery team was so helpful and provided such great service. We appreciate you taking the time to share your positive experience. It's great to know they went above and beyond for you, Megan at Customer Care
Excellent service
From the minute we arrived in store we received excellent service from Neil. He helped us pick the perfect mattress and gave us excellent advice.
31 August 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you received excellent service in our store. We appreciate that our team member helped you pick the perfect mattress and gave great advice. Take care ,Megan at Customer Care
Great customer service!
Neil was a great help with our mattress purchase. He walked us through the options, providing clear and honest advice throughout. He also responded with great advice based on our interest in purchasing a mattress with natural materials. Great customer service!
28 August 2025
Reply from Bensons For Beds - Falkirk690
We're happy to hear that you received such helpful and clear advice during your mattress purchase. It's great to know that our team member was able to guide you through the options and provide great service based on your interests!
Take care,
Megan at Customer care
Bensons for Beds sold us a double bed…
Bensons for Beds sold us a double bed we had specifically asked was child compliant, which they confirmed.
Once delivered and built I called to query this and Bensons for Beds said they were wrong and the bed is not child compliant it is only the single version that is child compliant not the double version they sold me and confirmed was child compliant at time of the sale in the store. Appalling and dangerous mis-selling by Bensons for Beds.
Buyer beware, first and last time we'll ever use Bensons for Beds as this is dangerous. Only options were refund or a single bed - we had already removed the previous cot and build the new bed so both options no use. We now have a bed which we've had to make child compliant ourselves with an extra slat added and a guardrail.
£25 refund provided only and told "that's it" - appalling customer experience.
4 August 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
We regret to learn about the bed issue and the information you received. We're sorry the options provided were unsuitable and for the disappointing resolution. We'll investigate this to prevent similar situations. Thank you for your feedback.
Relaxed and no hard sell
Relaxed and no hard sell from the sales advisor.
9 August 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
Thank you for your positive feedback! Our team strives to create a stress-free and enjoyable shopping experience. We're glad you appreciated our no-pressure approach. We look forward to seeing you again soon, Megan at Customer Care
Steven was very helpful and answered…
Steven was very helpful and answered all my questions
5 August 2025
Reply from Bensons For Beds - Falkirk690
Thank you for the kind words, we are thrilled to hear that Steven provided excellent service and answered all your questions. We pride ourselves on providing top-notch assistance to our customers. We truly appreciate your feedback, Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
Thank you for the kind words! We're thrilled to hear that you had a first-class experience with our team. We strive to provide exceptional service to all of our customers. We appreciate your support! Megan at Customer Care😊
Sales team were very helpful and…
Sales team were very helpful and informative in helping us choose the right bed for us . Would definitely recommend the team in the Falkirk store 😀
29 June 2025
Unprompted review
Reply from Bensons For Beds - Falkirk690
Thank you for sharing your experience with our sales team! We are thrilled to hear they were helpful and informative in choosing the perfect bed for you. It means a lot that you would recommend us to others. Thank you for choosing us at our Falkirk store! Megan at Customer Care😀
I went into benson beds in falkirk and…
I went into benson beds in falkirk and got served by steven I explained I had been sleeping on an emma mattress and how bad it was causing backache and frozen shoulder through sagging. Steven put me on bed that measured your body for what bed is best suited for me. He then told me to try out several beds and went on to explain each mattress I tried. I bought a mattress and now awaiting delivery at ends of month. My shopping experience was good as felt steven was very professional and helpful also friendly
14 July 2025
Reply from Bensons For Beds - Falkirk690
Thank you so much for your kind review! We are thrilled to hear that Steven was able to provide you with excellent service and help you find the perfect mattress for your needs. We can't wait for you to receive your new bed and experience a better night's sleep. We value your business and look forward to seeing you again in the future. Sweet dreams! Megan at Customer Care😊
Jamie's knowledge about the products
11 July 2025
Reply from Bensons For Beds - Falkirk690
Thank you for your kind words, we are delighted to hear that Jamie was able to provide you with exceptional product knowledge. We strive to provide top-notch service. We appreciate your support, Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
We are thrilled to hear that our salesperson was successful in finding the best deal to meet your needs. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Falkirk690
Thank you for your kind words! Our team takes pride in providing exceptional customer service and we're delighted to hear that our salesman was helpful and knowledgeable. We appreciate your support and look forward to seeing you again soon, Megan at Customer Care!
I had been into the store several times…
I had been into the store several times as I couldn't make up my mind about which base to buy. The staff were friendly and helpful every time I went in and even remembered me. They were very knowledgeable and helped me to buy a base suitable for my small room.
3 July 2025
Reply from Bensons For Beds - Falkirk690
Thank you for your kind words! We're so happy to hear that you found our staff friendly and helpful. We strive to provide knowledgeable service and are thrilled that we were able to assist you in finding the perfect base for your small room. Thank you for choosing us, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.