Staff very helpful and knowledgeable about products. Delivery good, products placed in room of my choice. Slight problem with ottoman double bed (came with 4 glides and 4 castors- instead of 8 of one... See more
Company replied
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Staff very helpful and knowledgeable about products. Delivery good, products placed in room of my choice. Slight problem with ottoman double bed (came with 4 glides and 4 castors- instead of 8 of one... See more
Company replied
The two guys that delivered my bed were great, respectful, polite cheerful, even took there shoes off without asking, said it would be no problem to take it upstairs even though its a bit of a tight s... See more
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... See more
Company replied
Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
Company replied
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Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, United Kingdom
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Excellent customer service no high pressure selling, good range of beds
Karl Carlisle store great service knew his stuff helpful and will go back again
Excellent service and product knowledge from Ryan at the Carlisle branch. We were given plenty of time to browse the selections in store and guided to our perfect mattress choice.
Really helpful advice in the store. Half the price of what I’d been quoted from another store, and what I got was more practical. Really pleased.
Easy to order, good communication about delivery times, delivered on time, sofa bed easy to assemble and perfect for a spare room. Not slept on but seems comfortable. Only thing which would've made it easier is to have more flexibility with times for delivery, was able to work from home but if not would have been harder to be in for a delivery time.
Quick, easy, no pressure understood exactly what I wanted and a very pleasant experience.
Bought a Simba mattress with a ten year guarantee first one failed to expand and was replaced second developed a 6 cm depression in centre but apparently this is acceptable by Bensons so guarantee not honoured my fault for not rotating it despite a bed technician saying no amount of rotation would have helped and 2 cm is the max depression.
Will not be returning to this store.
Lisa made the experience so easy. We were both a bit daunted and didn't know where to start, but she was great - really friendly and helpful. The process was excellent - thank you
Great customer service Karl was a great help. Thank you
It was a relaxed visit and not pushy and rushed.We were dealt with by Karl who knew his beds ...... hope the delivery goes as well
Staff member was informative showed us all the different beds and the prices. She was interested in what we were looking for and showed us the beds in our price range and explained the discount well . She was friendly and very pleasant
Placed two separate orders via Carlisle branch. Service in store excellent with relevant information provided but without any pressurised selling. Communication regarding delivery timeframe extremely efficient and actual delivery completed on time and again, a respectful and highly professional service received. Overall, a first-class experience with all involved proficient and helpful to deal with – no hesitation to recommend. Geoff
Very good service did find expensive only bought as bought of shop floor ex demonstrated but the service was good hence 4 star
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