We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definite... See more
Company replied
Location
Switch locationUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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See what reviewers are saying
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... See more
Company replied
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happ... See more
Company replied
Everyone at Bensons from staff to delivery were knowledgeable, helpful and went above and beyond our expectations. We would happily buy from Bensons again. We love our new bed which looks great. The m... See more
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Company details
About Bensons For Beds - Bromborough
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, United Kingdom
- 1513430043
4.8
Excellent
526 reviews
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very good experience
very good experience, the assistant was very patient and polite. would recommend going to get your mattress from Bensons
11 September 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience and that our assistant was patient and polite. We truly appreciate your recommendation.
Team Bensons
Excellent customer service
We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definitely recommend.
11 September 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear you had such a positive experience in our store! It's wonderful to know our team was friendly, helpful, and knowledgeable, and that you felt no pressure. Thank you for your recommendation!
Team Bensons
Salesman was knowledgeable and helpful
Salesman was knowledgeable and helpful. Not over pushy but patient and polite.
22 August 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that our salesperson was knowledgeable, helpful, patient, and polite. Thank you for sharing your positive experience with us!
Team Bensons
Andy the store manager was very helpful…
Andy the store manager was very helpful and made everything clear.
8 September 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
We're delighted to hear that our store manager was very helpful and made everything clear for you! Providing excellent service and ensuring our customers feel well-informed is always our goal. Thank you for your positive feedback.
Team Bensons
An all round first class experience
An all round first class experience. Your representatives,Dave and Emma, were simply outstanding.
7 September 2026
Great service and great staff
4 September 2026
Reply from Bensons For Beds - Bromborough
We're delighted to hear you received great service from our team! It's wonderful to know our staff made such a positive impression and helped make your experience an enjoyable one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
I was verbally missold the 40 day…
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happy with the comfort for any reason. He told me that I could change up to two times, didn’t say that I wouldn’t get the 25 percent off a different one if I exchanged, then I would also have to pay 10% of the cost of the mattress plus delivery fees. When visiting the store again to let them know I wanted to swap, the tone was very different! I felt like a pest and then heard all these terms and conditions that are so outrageous if he had told me when he was trying to make the sale I would never have purchased!
Really upset after spending 2445.00!
Bensons for beds have since got back to me and have been good sorting out a different mattress with no extra charges.
27 August 2026
Reply from Bensons For Beds - Bromborough
Hello Nina,
Thank you for bringing this to our attention. We are very sorry to hear that you feel the 40 Night Comfort Guarantee was not explained clearly at the point of sale and that this has left you feeling misled and disappointed with your purchase experience. We will feed this back.
Thank you,
Megan | Customer Care Specialist
Wide range of beds and mattresses to…
Wide range of beds and mattresses to choose from,and try . Friendly helpful staff ,with no pressure to buy.
2 September 2026
Very helpful
31 August 2026
Reply from Bensons For Beds - Bromborough
Hi Paul,
Thank you for your review! 😊 We're delighted to hear you found our team knowledgeable and helpful, and that the installation was completed quickly and smoothly. We appreciate your feedback and hope you're enjoying your new bed!
Megan | Customer Care Specialist🛏️
Flawless
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced everything up perfectly.
Cannot praise him more for making the experience so smooth!
1 September 2026
Reply from Bensons For Beds - Bromborough
Hello Mr Stephenson,
Thank you for your fantastic review! 😊 We're thrilled to hear your experience was flawless. It’s wonderful to know that our manager was able to guide both you and your family friend through your purchases, making everything clear, smooth, and stress-free. We'll be sure to pass on your kind words to the team. Thank you for choosing Bensons for Beds, and we hope you both enjoy your new purchases for many years to come,
Megan | Customer Care Specialist
Really informative and helpful staff…
Really informative and helpful staff who weren't pushy and gave you space to decide. Great insurance terms and brilliant interest free repayments.
29 August 2026
Unprompted review
Reply from Bensons For Beds - Bromborough
Hi Shawn,
Thank you for your wonderful review! 😊 We're delighted to hear our team was informative, helpful, and gave you the space to make the right decision without any pressure. It's also great to know our insurance options and interest-free repayment plans helped make your purchase even easier. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Bensons on Croft retail Wirral.greeted…
Bensons on Croft retail Wirral.greeted by Dave,very knowledgeable and helpful.great service.came away very satisfied,thanks Dave
29 August 2026
Unprompted review
SAS style delivery
SAS style delivery. Out with the old, in with the new. Punctual and efficient.
23 August 2026
Reply from Bensons For Beds - Bromborough
We're delighted to hear that your experience was punctual and efficient. Thank you for sharing your positive feedback with us!
Team Bensons
Great service
23 August 2026
Reply from Bensons For Beds - Bromborough
Thanks for the feedback! 😊 We're delighted to hear you received great service. Thanks for choosing Bensons, and enjoy your new bed,
Megan | Customer Care Specialist🛏️
Service & delivery review
Very accomodating, great communication and smooth delivery. Staff both in store and the delivery team very polite. Delivery team were respectful of my property.
12 August 2026
Reply from Bensons For Beds - Bromborough
Thank you for your fantastic review! We're so pleased to hear that you found our service accommodating, our communication great, and your delivery smooth. It's wonderful that both our in-store and delivery teams were polite and respectful of your property.
Team Bensons
Professional at all levels.
15 August 2026
Reply from Bensons For Beds - Bromborough
We're so happy to hear you found our team professional. Thank you for your wonderful feedback; we truly appreciate it!
Team Bensons
Delivery charges
Very happy with the bed i bought.
Not happy about the way i was charged for delivery.
When asked about delivery charges was told £49.99.
Told them i would pick it up in store and was told it’s still £49.99 if i picked up from the store.
Would’ve been 5star but for this
9 August 2026
Reply from Bensons For Beds - Bromborough
Hey John,
Thank you for your feedback. 😊 We're delighted to hear you're very happy with your new bed. We appreciate your comments regarding the delivery charge and are sorry to hear this impacted your overall experience. Customer feedback like yours is invaluable in helping us review and improve our services. Thank you for choosing us and we hope you enjoy many comfortable nights on your new bed,
Megan | Customer Care Specialist🛏️
From sales to delivery everything was…
From sales to delivery everything was stress free
9 August 2026
Reply from Bensons For Beds - Bromborough
We're so pleased to hear that your experience, from the initial purchase to the final delivery, was completely stress-free. Thank you for sharing your positive feedback with us!
Team Bensons
Joe was great!
Joe was great in helping me pick the perfect mattress. He explained the different brands and their features, leading me to find the mattress for my needs. Great customer service.
25 June 2026
Reply from Bensons For Beds - Bromborough
Thank you for your wonderful review! 😊 We're delighted to hear that Joe helped you find the perfect mattress. His knowledge and ability to explain the different brands and features clearly is exactly the kind of service we strive to provide. We'll be sure to pass on your kind words to him. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist✨
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