Returning customers looking to upgrade bed. Good choice of product and not rushed to try beds. Really helpful sales person who gave good advice and recommendations. Not given 5 stars ((yet) as items... See more
Location
Switch locationUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... See more
Company replied
Mandy in the Banbury store was really helpful and nothing was too much trouble. She didn't rush us even when we changed our minds several times.
Really friendly sales team, let me and my partner try out multiple different mattresses and pillows! Once we had settled on both, we got prompt and easy delivery as well as our old mattress recycled... See more
Company replied
Company details
About Bensons For Beds - Banbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, United Kingdom
- 1295267193
4.8
Excellent
428 reviews
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Shocking service
Promised a delivery date 18/3 that didn’t happen then promised 1/4 now it’s 9/4. Banbury shop didn’t answer phone, when you finally speak to someone they say they will call back but don’t. Customer service said there’s a delay in manufacturing but no one had the decency to tell me. Very disappointed with the service.
4 March 2025
Reply from Bensons For Beds - Banbury
We are very sorry to hear about the delivery delays and the difficulty you experienced reaching our Banbury shop. We understand your frustration with the lack of communication. We'll review this internally to improve our service. We are pleased to see that you have now received your order. Thank you for your feedback. Megan at Customer Care
Great
Great, much needed advice from Michael who showed patience and good humour as he explained large range of beds and mattresses. So much choice it can be confusing deciding what you need. Thank you Banbury Bensons for your help.
21 March 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you received much-needed advice and that our team member showed patience and good humour while explaining our wide range of beds and mattresses. We appreciate you choosing us for your bed needs. Sleep well, Megan at Customer Care
Thank you to Pete for his first class service
Thank you to Pete for his first class service very knowledgeable on all products and we got the mattress and side cabinet we wanted
15 March 2025
Reply from Bensons For Beds - Banbury
We appreciate your positive feedback! We are so glad to hear that you received first-class service and found our team member's product knowledge helpful in selecting your mattress and cabinet. Take care, Megan at Customer Care
Reply from Bensons For Beds - Banbury
Your feedback means a lot to our team. Thank you for taking the time to leave us this review. Take care, Megan at Customer Care
Great prices great choice and great…
Great prices great choice and great staff , knowledgeable and helpful
13 March 2025
Reply from Bensons For Beds - Banbury
We appreciate your fantastic feedback! It's wonderful to know that you were impressed with our prices, selection, and knowledgeable staff. take care, Megan at Customer care
Great experience from the team at…
Great experience from the team at Bensons.
28 February 2025
Unprompted review
Reply from Bensons For Beds - Banbury
We're glad you had a great experience with our team. Thank you for sharing your positive feedback with us; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Banbury
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
Very helpful in store help with…
Very helpful in store help with choosing a divan bed!
22 February 2025
Reply from Bensons For Beds - Banbury
We're glad our in-store assistance helped you choose a divan bed. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We're happy to hear that our staff was helpful and not pushy, and that you got a great mattress at a good price. Thank you, Megan at Customer Care
Brilliant customer service!
Served by a gentleman named Michael. Very pleased with his customer service, seemed to understand me and my partner as people and not just potential customers. Very informative, helpful encouraged us to try as much as we wanted. Brilliant knowledge of the offers they had and how he could help us. 100% would recommend 👌
10 February 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you were pleased with the service you received. It's great to know that our team member was helpful and informative, and that you felt understood. Thank you for your recommendation, Megan at Customer Care
I highly recommend this store
The sales guy was extremely helpful and considerate to my needs.
This is my second purchase from Bensons, the last being 12 years ago.
1 February 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that the sales representative was so helpful and considerate of your needs. Thank you for your repeat business after 12 years! Take care, Megan at Customer Care
Tha sale person was very helpful
Tha sale person was very helpful, he made the choosing of ore choice very easy .
23 January 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that the salesperson was helpful and made your choice easier. We appreciate your positive feedback and your time. Take care, Megan at Customer Care
Fantastic customer service and very…
Fantastic customer service and very helpful and not pushy!!
24 January 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that our customer service was helpful and not pushy! Providing a fantastic experience is what we aim for. Thank you, Megan at Customer Care
Very friendly and helpful staff
19 January 2025
Unprompted review
Reply from Bensons For Beds - Banbury
We appreciate your feedback! We are so glad our staff was friendly and helpful during your visit. Thank you for sharing, Megan at Customer Care
Great personal service
Great personal service. Professional guidance but listening to our requirements.
19 January 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that our guidance met your requirements and that you enjoyed the personal service. Thank you for your positive feedback, Megan at Customer Care
Naomi did a Great job for you
Naomi did a Great job for you
We went to other suppliers but she was the one for us
Give her a raise plus a gold medal
17 January 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that we could meet your needs. Thanks for your feedback, Megan at Customer Care
Staff were very knowledgeable and…
Staff were very knowledgeable and attentive. Gave us time and didn't feel rushed trying out the beds. Explained costs breakdown.
15 January 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that our staff was knowledgeable and attentive! We appreciate you taking the time to share your experience with us.
Take care,
Megan at Customer Care
Excellent customer service!
We had a really good experience buying our bed. Mandy was very informative without being pushy. She gave us plenty of time to look around and test the beds. We were pleased to get 25% of our order which saved us a lot of money.
14 January 2025
Reply from Bensons For Beds - Banbury
We're happy to hear that you had a good experience buying your bed. We appreciate that you found our team member informative and that you had plenty of time to explore. We're pleased you were able to save money on your order, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We appreciate your review! We're happy to hear that you found our service helpful and friendly. Thank you for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Banbury
We appreciate you sharing your positive experience! We're happy to hear that our customer service was helpful to you.
Take care,
Megan at Customer Care
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