Salesman had great knowledge about the mattress types and explained everything to us before leaving us to wander round the shop trying out different ones for ourselves. He was then on hand to answer f... See more
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Great service from start to finish. Very professional people. Always kept informed about status of our order. Delivered on time. Would thoroughly recommend Bensons.
Bensons for Beds did everything exactly as was agreed. In store, to delivery was great. Cannot fault the service and would highly recommend as your first place to look. Flawless service from them... See more
The assistant, Jocelyn, was welcoming and attentive, going out of her way to help. She organised the sale, delivery and build-up such that everything was smooth and hassle-free. We would be happy to d... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.8
Excellent
572 reviews
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Great store service and delivery
Service recommendation received by the store manager in Ayr branch was excellent
Delivery with care and timing was great
30 April 2026
Reply from Bensons For Beds - Ayr
Brilliant to hear! We’ll pass your kind words on to the Ayr team 🚚⭐
Sleeping well
Joanne in the shop professionally answered my questions without any pressure to purchase. The delivery arrived as scheduled and on time. Both men were respectful of me and my property leaving it all tidy, they explained the mechanics of the bed and offered advise. Very pleased.
30 April 2026
Reply from Bensons For Beds - Ayr
Thank you for the lovely review! 😊 We’re really pleased Joanne was able to answer all your questions professionally and without any pressure. It’s great to hear delivery arrived right on time and that the team were respectful, tidy, and took the time to explain everything clearly. We’re delighted you’re very pleased — enjoy your new bed! 🛏️✨
Reply from Bensons For Beds - Ayr
Thank you! 😊 We’re so glad everything hit the mark — that really means a lot to us. Enjoy, and thanks again for choosing us! 🌟
Good service …
Delivery on time and the guys carried the bed to where we needed it, no problem and polite. Bed well packed. Delivered from a different location from where bought.
20 April 2026
Reply from Bensons For Beds - Ayr
Thanks for the feedback! Delighted the delivery team made it easy for you ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Ayr
We're so happy to hear that you had a fabulous experience with your purchase and delivery! Thank you for your positive feedback.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service from start to finish
18 April 2026
Reply from Bensons For Beds - Ayr
Start to finish excellence—music to our ears! Thanks for the lovely review ⭐
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Very helpful and not harassed
Very helpful and not harassed! Only question would be that if it had been stated that the package didn't include the mattress! 🤔
16 April 2026
Reply from Bensons For Beds - Ayr
Thanks for the lovely comments about our service. We also appreciate your feedback regarding the package contents and will use this to improve clarity moving forward,
Megan | Customer Care Specialist
Bensons beds will always be a household…
Bensons beds will always be a household name. I won’t say more, just go and experience it yourself. Cheers to the team at Ayr branch in Heathfield.
10 March 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Prince Arthur,
We're happy to hear that you had such a great experience with our team. Thank you for sharing your positive feedback; we appreciate it greatly!
Team Bensons - Jessica
Really helpful staff without being…
Really helpful staff without being pushy. Explained how the product worked.
Explained clearly the delivery options .
Never felt any pressure to make a decision.
Value for money.
2 April 2026
Reply from Bensons For Beds - Ayr
Thank you for your feedback! 😊 We’re really pleased to hear the team were helpful without being pushy, clearly explained how everything worked, and went through delivery options with you. It’s great to know you felt no pressure and found it good value for money. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
The delivery men were in a hurry to go…
The delivery men were in a hurry to go and didn't remove the protective material on the corners. They put the mattress on the base and vanished.
2 April 2026
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to share your delivery experience with us. We're sorry the team didn't remove the protective material. We'll address this with them to improve our service.
Thank you for leaving this feedback for us,
Megan | Customer Care Specialist
Staff in shop and delivery staff
The sales person in the shop was really helpful.
I was encouraged to try out various beds for comfort and firmness.
The bed arrived on time with a very good delivery service.
25 March 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your feedback! 😊 We’re glad to hear the salesperson was really helpful and encouraged you to try different beds to find the right comfort and firmness. It’s great to know delivery was on time and the service was very good too. Enjoy your new bed,
Megan | Customer Care Specialist🛏️
Great service from Benson Beds in Ayr…
Great service from Benson Beds in Ayr and the sales person was excellent
29 March 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the great feedback Steven! We’re delighted to hear you had such excellent service from our Ayr team — we’ll be sure to pass your kind words on to the salesperson. Enjoy your new bed,
Megan | Customer Care Specialist
Very helpful and friendly staff
Very helpful and friendly staff and good product knowledge
27 March 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the great feedback Michael! 😊 We’re really pleased to hear our team were helpful, friendly, and knowledgeable. Enjoy your new bed,
Megan | Customer Care Specialist✨
All round professionalism no pushy…
All round professionalism no pushy sales tactics I was very impressed
25 March 2026
Reply from Bensons For Beds - Ayr
Thank you for the great feedback! 😊 We’re delighted to hear you were impressed with the professionalism of the team and appreciated the relaxed, no‑pressure approach. That’s exactly the experience we aim to deliver. Enjoy your new bed,
Megan | Customer Care Specialist✨
Top service and quality became and…
Top service, quality bed frame and mattress. Posh pillows are winners also.
A++
21 December 2025
Reply from Bensons For Beds - Ayr
Thank you for your lovely review David! Delighted to hear you’re loving the bed frame, mattress — and those posh pillows! Top service for a top customer.
Sleep well,
Megan at Customer Care💜
I did not order a bed.I ordered a…
I did not order a bed.I ordered a wardrobe and drawers.was told they would be delivered on 10th March then changed to 11th of march.then low and behold it was changed to 17th march.I phoned and spoke to Eric in Ayr branch who questioned my story of txts I got.he said it was not possible.I still have txts on my phone.no I firstly was dealing with paul.this scenario has meant we were two weeks without furniture as I had donated mine to charity.not pleased at all with service.
20 March 2026
Reply from Bensons For Beds - Ayr
Thank you for sharing your experience Mrs Johnstone. I’m really sorry to hear about the repeated changes to your delivery date and the confusion around the messages you received. Being without your furniture for two weeks after donating your old items must have been incredibly frustrating, and you should never have felt that your account of events was being questioned.
We really appreciate you bringing this to our attention, and we’ll be feeding this back to the relevant teams to make sure situations like this are properly addressed going forward. If there’s anything more we can do to help, please let us know,
Megan at Customer Care
Bensons for beds was recommended to me…
Bensons for beds was recommended to me by a family member who recently purchased a bed. I could not have asked for more from the sales team to the delivery team. The sales team were knowledgeable, friendly and very helpful insuring I got the perfect mattress for my needs within my budget, they were very patient as I changed my mind several times, I was informed of any discounts or offers on products and they even took the time to talk me through the assembly of bed frame. The delivery team phoned to let me know they were ahead of schedule and could come early if it suited me which was perfect. They were efficient, polite and very careful while carrying heavy boxes through a very narrow and awkward space to put items in desired rooms. I couldn’t recommend them enough. I’ll be returning to purchase matching bedroom furniture.
18 March 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you so much for sharing such a wonderful and detailed review! We’re delighted to hear that your family member’s recommendation led you to us, and even happier that your experience—from the sales team to the delivery team—was everything you hoped for.
We truly appreciate your recommendation and are thrilled to hear you’ll be returning for matching bedroom furniture. We look forward to welcoming you back,
Megan at Customer Care! 😊✨
Reply from Bensons For Beds - Ayr
Thank you for giving us 5 stars Ryan! We’re really glad to hear you received great service and helpful, non‑pushy advice. We truly appreciate your feedback,
Megan at Customer Care😊✨
Excellent service
9 March 2026
Reply from Bensons For Beds - Ayr
Thank you for your kind review Diane! We’re delighted to hear you received excellent service — we really appreciate your feedback!
Hope to see you again in the future,
Megan at Customer Care😊
Reply from Bensons For Beds - Ayr
Suzanne Wise,
We appreciate you letting us know our staff was patient and knowledgeable! We are so glad you had a great experience with our team.
Team Bensons - Jessica
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