BenefitHub Reviews 777

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication to finding optimal solutions. Many people highlight the exceptional customer service, noting that representatives go above and beyond to ensure satisfaction and provide peace of mind. Reviewers are particularly impressed with the significant savings achieved on insurance policies, often reducing costs by a substantial amount while maintaining or improving coverage. However, some people mentioned issues with customer support, describing it as slow, unhelpful, or difficult to reach, especially for UK-based customers. A few other people also felt that some services were unreliable, leading to unexpected costs and a less favorable experience, particularly with travel arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising representatives for their helpfulness and... See more

Price

Customers had positive experiences with price, with many reviewers reporting significant savings on insurance... See more

Service

Consumers consistently report positive experiences with the service, often highlighting the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Value for money

People report positive experiences with value for money, with many customers expressing satisfaction about... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Niccole was so great helping me with getting my new car insurance coverage. She’s very personable and will do, and did, everything in her power to optimize my coverage and also lower my cost. She knoc... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience. This was my first time calling and it was absolutely refreshing to speak with Heavenly. She was very pleasant, professional, and knowledgeab... See more

Rated 5 out of 5 stars

Our representative Keith Mccloud was amazing at getting a great and reasonable insurance policy with a great company! We are very happy with his service and our results. Thanks so much Keith!

Rated 5 out of 5 stars

Brien O'Brien was extremely helpful especially when my toddler decided to delete a vehicle off my policy. Conveniently my renewal was coming up and he went ahead and shopped around to get me a lower r... See more

Company replied


Company details

  1. Business to Business Service
  2. Software Company

Written by the company

BenefitHub is the leading cloud-based marketplace and platform for discounts & perks and is fully customisable to meet the unique needs of organisations. Trusted by five of the top ten largest employers in the US, BenefitHub is deployed across more than 15,000 client organisations globally, serving over 14 million members. Through BenefitHub, members gain exclusive access to a diverse range of discounts, benefits, and perks, including millions of discounted event tickets, local deals and restaurant offerings. The marketplace includes over 300,000 vendor partnerships who enjoy privileged access to, and who connect with, our exclusive network of millions of engaged members.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

777 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Benefit Hub is amazing!

Benefit Hub is amazing!! I have bad great experiences getting a good price on my car insurance.

Patricia D. was extremely helpful. I had a bad experience with my prior car insurance, called Benefit Hub, and she listened to my problem and helped me switch my insurance (with zero stress) in about 15 minutes. I was so grateful. Thank you!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Julio Borge super helpful

Julio Borge was super helpful! He was rocking and rolling, was able to help me score a great deal! Most of all super friendly and efficient ensured to review all information so we didn’t have any typos or inconveniences. Nice job Julio! Job well done.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate all of Brien's help with…

I appreciate all of Brien's help with finding an affordable rate for me especially the proactiveness of calling me before my new cycle. He was patient and answered all my questions. Also, great sense of humor which makes these types of scenarios less stressful. Very much appreciated his time.

4 June 2026
Rated 5 out of 5 stars

Antonhy very professional

Antonhy is very professional.
Customer service beautiful
Antonhy is very kind and knowledgeable about his job.
Bravo Antonhy
Thanks for being my Insurance Agenty.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service - Elicia Rodriguez

I have been working with Elicia Rodriguez for years now, and she has been fantastic. She got me into a great auto insurance option that saved me a lot of money and has always been great as we worked though options and coverages. I have often had changing scenarios especially with my my kids and changing needs from high school and into college. It has been great to work with Elicia, she is personable, professional, and responsive! Great customer service!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Elicia = Service and Efficiency

Elicia was extremely helpful in lowering my auto rate and super efficient as well. It was great talking to her and receiving that level of service. Great job, Elicia! And thank you.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Julio Borge at…

Huge thanks to Julio Borge at BenefitHub. He helped me shop around and found way cheaper rates for both my auto and umbrella insurance. He was super fast but still took the time to nail down all the details so everything was covered correctly. If you're looking to save some money without dealing with a massive headache, definitely reach out to him!

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Brien

Mr. O'Brien was polite, professional and worked quickly.

22 May 2026
BenefitHub logo

Reply from BenefitHub

Thank you for taking the time to provide your feedback, Noelle!

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