Bename Nightmare
Fiserve, Bename & AIB were working together to give me the worst PDQ nightmare. Initially, I signed up to help a friend who was working there. By the time the contract was signed, he had moved on & his colleague gave me a 4-year contract on an out-of-date machine. The guy who I signed up with reassured me that he could end the deal early if required, but when I got back in touch with him he was working for a different company. The machines became unusable after 2 years as the replacements would get a tamper error within a week of receiving them. When I changed to another company I found out that I was actually being charged more than I had been told. The cancellation was made very difficult as it was difficult to contact anyone & cancellation had to be within 1 month of the end of the contract. Different staff told me different ways of canceling & I ended up paying an additional month.




