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3.2

Average

TrustScore 3 out of 5

3 reviews

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3.2

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(3)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible servicio al cliente.

Hice un pedido online hace unos días a través de Leroy Merlín, una mampara y un plato de ducha. Enseguida, después de hacer el pedido, les mando un email diciendo si me podían hacer la entrega en septiembre, pues en agosto no estaría en casa. Les contacto por WhatsApp y a través de la app de Leroy Merlín. Me dicen que van a consultarlo. Al día siguiente veo que el pedido se ha enviado. No contestan mis mensajes y a los tres días, una persona, sin tacto y con poco conocimiento del servicio al cliente, me dice que cancelan el pedido, porque ellos no van a sumir los costes de que el transportista almacene mi pedido. La persona, bastante borde, me dice que envían 500 mamparas cada día y que no pueden especificar entregas. Decepcionante. Un desastre de empresa.

24 July 2026
Unprompted review

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