Belk Reviews 454

Purchased a pair of boots and received them in 3 days and couldn't be happier with them. This is my 2nd purchase from Belk and highly recommend them

If I could give them a zero, I would.

Have tried to return my gift (which arrived with the security tag still on). My daughter (the gift-giver had to get involved), they could not do a simple return for the same item in a small size, without a security tag.

We're still jumping through hoops for a $39 sweater.

I ordered two pair of shorts and paid shipping. Both pair were incorrect and could not be used. Totally Belk's fault for shipping the wrong merchandise. I drove 45 minutes to take them back at the store, no problem getting my refund but they WOULD NOT refund the shipping even though they admitted they shipped incorrect merchandise. They told me to call customer service but they also would not refund the shipping. Never again will I shop there and I am telling all of my friends and writing reviews on all the sites. This is theft.

Ordered two pair men's jeans. Appeared to be slim fit in description, received relaxed fit. Returned per Belk's firm requirements. Described slim vs relaxed issue; no go. Charged shipping fees both for delivery and return. A quick $22.00 gone with no addressing of the slim vs relaxed fit. Pretty disappointing. Should not have strayed for Amazon. Amazon advocates for their customers. 77% 1 star rating on TrustPilot, wow!

Pathetic service I have ever had

I will never shop at Belk again for the rest of my life! I never received my items, I never received my email and my money was deducted from my account.
I want my money back and they will not return my email.
I want my $224 back from this scam site.

Belk advertised, if you order by 12/18, you will receive by Christmas. Well, I ordered on 12/16 and did not. I called to find out and they said if one item is out of stock(which no one told me) then nothing will be sent. WHAT???? That is utterly stupid!!! Then, the customer service rep told me that I would get my money back. Really, how kind. Belk is willing to REFUND money on an item I never received. Wow, how wonderful. Who knew you could get a refund on items not received. SARCASM! I will NEVER shop at BELK again!!!!!!!!!!!!

Belk continues to send used returns as new merchandise. Shoddy business. Avoid online orders....they are guaranteed to disappoint!

The knowledge, professionalism, friendliness of Mimi the customer service rep was remarkable and outstanding as well as Sybill and Patti her colleagues. There positive attitudes were contagious and uplifting...there all Rock Stars

I ordered a pair of shoes. Total was $84 and some change. You have to pay $10.95 to return so brought my return amount down to $73 and change. They only credited me back $65 and change. They owe me 7.39 back because they could not due subtraction right. I called a month ago and the customer service lady agreed and opened a claim. She said give it 3-5 days to go through claims and 5-7 days to get back on cc. I called today 12/19/24 and customer service person basically said so sorry we are not wrong. This is a company where customer service is based over seas. So now I have ended up paying more to return it because I didn't get the difference back. HORRIBLE POLICY! WILL NEVET BUY FROM THIS SHITTY COMPANY AGAIN!!!

Worst company ever, security sensor left on all clothes. Had to break them off damaging clothing. Will be reporting to the BBB.

Can't believe I didn't read this before I ordered. Ordered shoes online, they arrived with no lid, box crushed, shoe bottoms with hair and lint stuck to old sticky residue. Horrible experience.

I’m disgusted with Belk right now. DO NOT let them ship packages to you. They use a company called narvar who isn’t even bbb accredited and my package ordered on 11/25 is now lost. I can’t reach narvar. UPS said the tracking number I gave was usps which on 12/5 the package was supposed to change hands from ups to usps but narvar didn’t make it happen. Belk won’t refund me & both mail carriers say they can’t as well so I’m out $100 and won’t be getting my sweatshirt for the bowl game. If Belk sends you a message that says “out of stock. Ship for free instead to (address)” DO NOT CLICK YES unless you want to lose your product and money. I got no where with Belk, UPS or USPS and Narvar has a voicemail only. Pathetic and not a good corner to cut in Belk’s budget. Belk is huge. They can afford to partner with a bbb accredited shipper without some shady voicemail only setup. I literally feel like I could vomit over this. It was an early Christmas present from my mom and because Belk cut corners and partnered with a shady third party vendor I won’t get my sweatshirt and I’m certainly not chancing it by getting another one. So no Christmas present for me. Go to DICKS Sporting Goods instead. They do not partner with that cheap company and prices are the same.

Belk at the mall in West Knoxville, Tennessee

I ordered some jewelry from Belk for my wife and opened their Belk Rewards+ credit card because of a 20% off promotion. The coupon code was not received via email, nor in the mail with the credit card. I called several times to speak with Customer Service. No resolution. They said to open a dispute to receive the 20% off. Again, no resolution. I messaged them after the dispute results. Again, no resolution. I could have bought this item from another vendor and saved more money using my own credit card with 2% to 5% cashback. Now I wasted hours of my life speaking with and messaging Customer Service to never receive the 20% off, even when I took screen shots of the promotion and terms & conditions when opening the account (the item meets the terms & conditions requirement, i.e. isn't an exclusion of the promotion). I am 110% in the right and Belk dicked me out of $188.46. I have paid and closed the credit card and will never use Belk again. Now my credit score is negatively impacted too because of opening a piece of garbage Belk Rewards+ credit card and closing the account weeks later. This is totally crooked business practices. I urge you to steer clear of Belk and associated credit services.

I am amazed that there is no facility to give zero or negative stars!
I am not surprised at all the poor reviews of this store. I do not live in the US and have never shopped with Belk and despite this for the last few years I am constantly receiving emails from them. I have unsubscribed so many times I cannot count them. I have blocked their email addresses and still they come. Finally a year or so ago I got a response to my strongly complaining emails, and a promise that my personal email address would be removed from their database. I am still receiving them - this is more than annoying.
What a disgraceful way to conduct business!

This was the worse online experience I have ever had. The Chinese woman barely spoke English and had NO IDEA how I should send the item back for refund. It was clear she wanted me to give up on a refund and wanted to frustrate me. I will never shop here again. No store in Phoenix to make it easier to return. Terrible customer service.

DO NOT ORDER FROM BELK!
Ordered a Jacket, returned it because it was too small. Was charged $23.72 for return. They make money on items that di not fit.

I ordered some items for my son‘s birthday. That is today. I opened the box to wrap them and they sent me two different shoes and a watch box. It looked like a dog had gotten a hold of it. Called needed an exchange told me I had to wait 3 to 5 days for the claims department and then another 5 to 10 days to receive an exchange. I am completely disappointed. I will never ever ever shop at Belks again. Their customer service is horrible. Their policies make no sense.

My order came with an item ..a shirt..missing. also o ordered a brahmin purse which was just thrown in the box. I was shocked..there was a piece of bubble wrap in box but nothing was wrapped.. just tossed in there..I did not expect this from Belk.

Shopping in the men's department, only one clerk on the entire floor. Took 15 minutes to check out with one person ahead of me, and the store was filthy, worn and stained carpet, trash and litter everywhere. selection of clothing was very poor, almost like shopping in a K-Mart, except dirtier.