Beliani.nl Reviews 

Ordered a bed from them and it came after 4 days!! Really happy with my purchase

1 star because I can't give 0. shame of a company, spent THREE hours today trying to get in touch with your service because you sent a faulty bed. Was supposed to be called back at 3, they called back at 3.40, as soon as I answered the line dropped. Ever since then have been on the phone in position 1 of the queue for 30 minutes and then the line dropped again. And now there are no "medewerkers" available. Shame on you! This company is a joke, I'll make sure to inform as many people as possible to refrain from doing business with you.

Very lovely and smooth process and the prices here are great

I recently ordered a dining table. They delivered it withing 2 weeks as suggested in their site. The product it is excellent. Price-quality it is exquisite. I was happy about that BUT: due to the covid rules they delivered it at the front door of the building!! Not the front door of the my flat. I had to find people to help me to get the table three floors up. I was so distressed and angry when I realized their policy that I decided not to order anything else from that company any more. Their safety rules are beyond what we could name 'good service'. I cannot imagine that a company leaves your heavy orders on the side walk in front of your building. I wouldn't expect to deliver inside the apartment during the Covid pandemic but I would definitely expect them to bring it in front of the door of your flat as they do other companies I have experience with. There are enough protection measurements for their stuff if they want to be customer friendly such as face masks and gloves as other companies do now. And definitely I wouldn't expect them to bring furniture inside my home but I would expect to deliver it in front of the apartment. I am very disappointed about their delivery policy. I will inform the Dutch Consumenten Bond about it and I hope this company will change its delivering policy .

I ordered a lot of items such as duvets and pillows only to learn one month after my order that thalf of the items I bought and paid for are not available in reality. Then I was waiting for several weeks for my money to be returned.

Great online shopping experience, fast delivery and responsive customer service.
Sofa itself is nice but not 100% happy with the material ..

Garden chair turquoise ADIRONDACK. Beautiful and solid product. Very weatherproof and durable due to the use of plastic materials and stainless steel screws. We had ordered 2 chairs, both of which were damaged on delivery (production errors). After contacting customer service we received a new chair and discount on the other one. TOP customer service!

Was easy! I liked that on every item it told you if the item is in stock or not. And if not, when it will be available.

Very good customer service, and high quality products.

Same experience as Kennereth's below.

Order is now 5 weeks late and no proactive response from Beliani, nor replies to my last messages. Delivery time of a simple chair was stated 1-2 weeks (from Germany) and has been 7 weeks.

Guys, we need two things
- Honesty about delivery times
- Proactive messages to us if things such as delivery are late

From the client's perspective, you are responsible for delivering the package to us - the entire product - and following up on the delivery. You are not supposed to just hand it off to DHL and forgetting about it. Other companies send regular emails if delivery is delayed, and they do things to speed it up.

The only reason I'm not giving 1 star is because I hope the chair arrives one day and works. By that time, I probably won't need the chair any more because we'll be back in our offices.

Great quality product with excellent customer service.

Beliani seems to lack control of their order statuses and CLEARLY any kind of CRM, unable to manage their customer's expectations.
My order is now 7 days late, and the only reason I got any explanation is because I e-mailed them first.

COVID affects everyone's deliveries, that's for sure - but at least the other companies are CLEAR about that, because they're aware that promising a quick delivery when you know it's not possible is very frustrating for a customer.

Had I known I'd have all this headache, I'd certainly have bought my items elsewhere.

So far everything went OK, but just ordered a table. will review AFTER i receive it :)

Nice experience on the webshop. Also a lot of varieties

The woolen rug I ordered is beautiful as in the picture. Very fast delivery.

The buying process was very simple and easy. The products were delivered on time and very well packed. The lamps are absolutely beautiful! Several friends already asked us where we got those, because they are real eye catchers. I do recommend.