Beliani.nl Reviews 

1,429
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Purchased this great quality storage bench, which I'm using for multiple purposes. Its large storage area holds multiple blankets and pillows, with room to spare. I use it as a foot stool (covering... See more

Rated 1 out of 5 stars

I rarely leave one-star reviews, but my experience with Beliani has been one of the worst I've ever had. My 4,000 Euro order was mishandled from start to finish. Beliani missed the agre... See more

Rated 4 out of 5 stars

We found a fitting bed, affordable and strong like we looked for. There was a small issue with the bed (small damage and it seemed a re-send) but this was handled swiftly and effectively by Beliani af... See more

Rated 3 out of 5 stars

Wanted to check out Black Friday sale, almost impossible to navigate your page to see all categories of products. This has got to be the worst, most confusing website layout i have encountered, kills... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

Beliani maakt exclusieve design meubelen voor iedereen betaalbaar. Wij willen het leidende inrichtingsmerk zijn voor veeleisende meubelklanten, die waarde hechten aan zowel design als aan een eerlijke prijs. Wij zijn ondertussen één van de snelst groeiende Onlineshops voor trendy design meubelen. Het assortiment omvat producten als tuinmeubelen, bedden, banken, eettafels, whirlpools, stoelen en veel meer.


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3.8

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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3.8

All reviews

(1,429)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best services ever!!

One of the best services ever!!

I loved shopping with Beliani, not just because their products are really nice, but their customer service has been on the highest level. From the customer support over chat and email to the actual delivery, everything was efficient, fast, friendly and professional.

I do definitely recommend them! They are absolutely great

25 November 2020
Unprompted review
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Reply from Beliani.nl

Thank you for your review ! It feels good that our efforts to deliver you a good shopping experience is appreciated like this !

Rated 5 out of 5 stars

I am as of now ghe proud owned of…

I am as of now the proud owner of worlds most beautifull table, purchased at Beliani, my most treasured piece of furniture, even more beautifull than begorehand imagined! Perfect all round services, kindly attended to, swift and smooth home delivery by your typical Goodguys, smiles for miles! Beliani, the World ows you Gratitude!

17 November 2020
Unprompted review
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Reply from Beliani.nl

Thank you for your review! It feels good to read that the service we deliver is appreciated like this. From our side our thanks for your purchase at Beliani.

Rated 5 out of 5 stars

Fast and serious

I bought the merville bed 180*200. Everything went very good. Delivery in less than 1 week. The quality of the bed is exaclty as in the picture. One piece was missing, i wrote to the customer service, in 2 days I had It delivered! I reccomend!

7 November 2020
Unprompted review
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Reply from Beliani.nl

Thank you for your review!

Rated 5 out of 5 stars

We ordered a table on a monday for it…

We ordered a table on a monday for it to arrive a week later. Perfectly on time as discussed on the phone. The table has a really nice wood-texture to it. Good experience overall!

2 November 2020
Unprompted review
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Reply from Beliani.nl

Thank you for sharing your experience. It feels good when we read that our service and products are appreciated!

Rated 1 out of 5 stars

Poor quality - IKEA is much better

On the plus side: timely delivery.

On the negative side: Very poor quality, especially in relation to the price I paid. I bought a metal bed frame + slatted bottom from Beliani.nl, attracted by its elegance compared to the stodgy Swedish designs of IKEA. I expected quality to be better than IKEA, because it was somewhat more expensive than the IKEA equivalent. But quality was much worse in the following ways:
1) Weld quality is very sloppy. You can see holes in the metalwork where a weld has not been done all around.
2) The medallions (which looked so attractive on the website) are nothing more than thin stamped metal pieces welded on to the frame.
3) It is not powder-coated (not claimed by them, but that's how the finish looks in the pictures). It is just painted, and painted badly. The packing and / or handling was also not good enough to protect the paintwork from damage - it was badly chipped in places.
4) Fit and finish is poor - the bedposts had dome-shaped caps which had to be screwed on. In one of them, the cap visibly bent to one side because the screw threads in the cap and/or the post are not aligned.
In all, it has a cheap, tinny look, quite different from the pictures.
Update - I was taken in by the Trustpilot reviews. But Trustpilot itself appears to be a questionable business. Just do a search on "can you trust trustpilot" and you may find the results eye-opening.

31 October 2020
Unprompted review
Beliani.nl logo

Reply from Beliani.nl

This is not how we want to deliver a bed frame. Can you please contact our customer service ? This will enable us to try finding a solution for your complaints. Thank you in advance.

Rated 5 out of 5 stars

5 Star experience with Beliani

5 Star experience with Beliani!
Topservice, beautiful and high quality interior design products! Good communication, fast delivery.

14 October 2020
Unprompted review
Beliani.nl logo

Reply from Beliani.nl

Thank you for your review. It feels good when we read that the service we deliver is appreciated !

Rated 1 out of 5 stars

Terrible, rock hard sofa. Awful quality.

Terrible, terrible quality sofa. I didn't expect amazing quality for the low price, but it's literally hard as a rock. It looks comfortable but that's all fake. In reality, there's a mere 3 cm of padding and the rest is all hollow. You can feel the wooden boards through the seat as you sit. It's extremely uncomfortable to sit on, let alone use it as a sofa bed. I know now why Beliani doesn't have a showroom: nobody would ever buy this sofa if they tried it first. And I couldn't return it since almost all the screw holes were in the wrong places so I had to drill new ones just to get the legs on. Terrible. You get what you pay for with sofas this cheap!

I also tried to leave a review on their website, there's no way to do so. They just keep telling me to leave one here, so they can pick and choose only 5 star reviews to show on their website. I would never recommend Beliani. Go buy a sofa you can try out yourself, first!

19 September 2020
Unprompted review
Beliani.nl logo

Reply from Beliani.nl

Thank you for your feedback. The feeling of comfort is very personal. This is why we offer a trial period of 30 days. You can assess a sofa like you would do in a physical furniture shop and return it within 30 days if needed. There could be something wrong with the received furniture . In cases like that it is of course best to contact our customer service before trying to repair it yourself. We could then have found a solution with you. We cannot see your order information here. Please see this as an invitation to contact us.

Rated 5 out of 5 stars

Amazing experience & good quality

Amazing experience & good quality
I am really impressed by the quality of product as well as packaging of the delivery, very professional and damage proof. The color of the chairs matches perfectly with the one shown online and it gives me the peace of mind i do not have to exchange the products. Really happy and highly recommending!

16 September 2020
Unprompted review
Beliani.nl logo

Reply from Beliani.nl

Thank you for your review!

Rated 5 out of 5 stars

This service was really quick

This service was really quick, the product was good: loved the little coffee table, well packed and easy to assemble. Delivery was smooth and without and problem.

10 September 2020
Unprompted review
Rated 5 out of 5 stars

good looking TV cupboard

ordered a TV cupboard, it arrived quickly and well packed. It was quite a job to make it, but it looks really classy and nice.

22 August 2020
Unprompted review
Rated 5 out of 5 stars

Good service and product

All products ordered are great and beautiful. I ordered a bench, vase and a rug. Very happy with the product, however had some issues with having a wrong color of the product delivered. The customer service on the phone is really good, they are nice and happy to help the customer. They are slow on replying on the email so I suggest you call if you have any issues.

19 August 2020
Unprompted review
Beliani.nl logo

Reply from Beliani.nl

Hello, Thank you for your feedback. We had an increase in the number of online orders thus also an increase in the number questions from our customers. We are increasing the capacity but this is not directly available. It can take a while longer before you get a reply but please be assured that you will get it.

Rated 5 out of 5 stars

Great quality and fast shipping

I ordered a chaise longue and an armchair, I was expecting much longer delivery times but the order came less than one week after I paid for it! The delivery employees were extremely kind, I understand that as per policy they cannot come in right now but they were helpful to place the boxes in a spot where they would not disturb my neighbours.

The furniture is exactly as described and the quality feels great. Absolutely recommended!

12 August 2020
Unprompted review
Rated 5 out of 5 stars

Amazing darkgreen velvet Vadstena couch

A few weeks ago, I ordered the darkgreen velvet Vadstena couch from Beliani. During a troublesome delivery due to the delivery company DHL, Beliani customer service was always very helpful and understanding. The couch itself is amazing!! The quality is great, it is big enough for 3 people, the fabric is strong yet soft to the touch and incredibely comfortable. Simply amazing!

12 August 2020
Unprompted review

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