Begg Shoes Reviews 

888
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and express genuine delight at receiving thoughtful handwritten notes tucked inside their packages. Many shoppers note that the online store is very easy to navigate, offering a fantastic selection of comfortable and high quality footwear. Some reviewers were not happy with occasional delivery hiccups, such as parcels being temporarily returned due to address errors or receiving somewhat damaged packaging. Despite these minor concerns, consumers remain deeply impressed by the attentive staff and overall service, confirming they intend to shop here again.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, noting that shoes arrive in pristine... See more

Delivery service

Customers report widespread satisfaction with the speedy delivery service, noting that orders frequently... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, efficient, and attentive... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple and easy to complete... See more

Staff

People report positive experiences with staff, highlighting their friendly, efficient, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

888 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(888)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied. After buying on line a pair of shoes, the pack was shipped soon, the delivery was fast and the communication perfect. And the shoes are beautiful !!! :) Shipped from UK to the Netherlands.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and best price

Ordered a pair of Clarks slippers for my husband online on Monday evening, arrived by Royal Mail Thursday. Best price around, free delivery, beautifully packaged and a hand written note from Pauline thanking me for my custom Thank you, Linda

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

Ordered a pair of boots late friday afternoon arrived Monday at 12.30. Great service. Nice personal note in box as well. Highly recommend.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent family business

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent service, genuinely very attentive to their customers.
Can’t recommend this company highly enough. A breath of fresh air in the business world. I only wish other companies would take a leaf out of their book in providing such a valuable/caring service.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Can't beat a high street shoe shop

It's hard for me to get shoes that fit and it saves so much time and stress to be able to go into Beggs, say what I'm looking for and get their options. The day I was in the shop was busy but the staff were really lovely and attentive to everyone. Never had such a fun shopping experience. And I got cute shoes to boot!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great choice, ordered online. Great communication. Informative about delivery and allowed me to track. I purchased sandals. Perfect fit. Would use again

30 August 2025
Unprompted review
Rated 5 out of 5 stars

I have been shopping at the Inverness…

I have been shopping at the Inverness Branch for about 15 years, I live in North Wales and go there because of the customer service and endless patience when I want to see the latest shoes and trainers. The staff are lovely and I buy my yearly supplies when I am up on holiday twice yearly. Their on line service is second to none and I have had my goods delivered the very next day. Keep up the good work and many a business could learn a lot with your methods and manners which are inherent to such a great business.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

A pair of ECCO walking shoes & excellent service

I ordered a pair of ECCO walking shoes after seeing a pair in a shop in Ashbourne which I liked but they didn’t have my size, therefore googled website that had them - came across Begg shoes- excellent service with free postage and they arrive with me within 3 days of ordering with a delightful personal written note to thank me for my order- much appreciated Hayley. I live in Wales and would normally support small local businesses, but in this instance was glad to support a small excellent business in Scotland. All the best.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered online & my shoes were…

I ordered online & my shoes were delivered before the estimated delivery date . Absolutely delighted with the quality & fit . Excellent service. The hand written note was a really nice touch. Very impressed all round. Thanks 👍

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Beggs is the best footwear company

Beggs is the best footwear company, they have so much choice on their website, with some good offers, all the top brands with free delivery & returns
There’s also a returns label if you need it and a lovely handwritten note in with your order, highly recommend

15 August 2025
Unprompted review
Rated 5 out of 5 stars

A lovely shopping experience.

We were visiting Kirkwall for a few hours from our cruise ship. Came across a Beggs shoe shop, and what a lucky find! Got exactly what I wanted with the help of a lovely lady assistant called Karen B. Nothing was too much trouble for this helpful lady. Many thanks. Loving my new shoes!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a pair of Gabor shoes on line…

I ordered a pair of Gabor shoes on line and they arrived promptly, well packaged with a hand written note of thanks which makes all the difference.

I have also shopped instore in the past and found them to be most helpful.

Highly recommend this company.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very friendly, helpful and patient service in Inverness (Union St). We found one pair of shoes for my father, and will order the other colour online. Very grateful.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

First rate company

I found them on the internet and what a find! Very competitive pricing and a great selection to choose from. Excellent customer service and speedy delivery. The included hand written note from Kali was a lovely touch. Excellent return service should it be needed. I look forward to using them in the future.

31 July 2025
Unprompted review

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