Beers of Europe Ltd. Reviews 

15,610
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally wide selection of specialty beers from around the world and mention that the online ordering process is extremely straightforward. People note that packages typically arrive very quickly and are carefully wrapped and securely packaged to ensure completely safe delivery. Some reviewers were not happy with unexpected delivery delays, paying extra for expedited shipping services that ultimately failed, and occasional tracking complications. A few other people also felt that communication could be improved, noting recurring problems with missing order confirmations or receiving damaged items.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting the fantastic and wide range of beers... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, frequently... See more

Order

People report ambiguous experiences with order processes, highlighting a division in customer satisfaction.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient deliveries... See more

Price

Consumers find price to be ambiguous, experiencing varying costs and values. Many customers report reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website offers large selection on world beers that have struggled to get anywhere else. Competitively priced and user friendly website. Ordered arrived quickly and well packaged as gift. Cannot rec... See more

Rated 5 out of 5 stars

The service I received was amazing, above & beyond and probably the best customer service I have received in a long time, thank you! The non-delivered order (courier -APC/first4logistics... See more

Rated 5 out of 5 stars

Great institution, excellent service and fast delivery. Matt - who takes my twice-yearly phone order - is brilliant. Quick, efficient and friendly. Love this outfit.

Rated 5 out of 5 stars

I was looking for Berliner Weisse and discovered Beers of Europe on Google. As I considered the price per bottle extremely good I decided to put in an order of four bottles. Three days later my doo... See more


Company details

  1. Beer Store
  2. Beer Distributor
  3. Brewery
  4. Liquor Store
  5. Wine Store

Written by the company

Britains Biggest Beer Shop, with probably the best selection of beers, ciders and spirits in the world in store or online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(15,610)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks Carol excellent service you…

Thanks Carol excellent service you repeated my order and the few bottles that were out of stock you replaced with something similar, this is a great business, if you are reading this review try their onsite bar!!!!

18 May 2024
Rated 1 out of 5 stars

Be wary of out of date beer from this seller

Beer arrived timely and well packaged. By the time we got to drink them 14 days had elapsed, so past the point of free return. I found 5 bottles that were out of date. I contacted them by email, no response, phoned them to chase. The response back is that they had none of that batch left on the shelves, so couldn’t verify what I was saying, I attached photos as evidence! They tried to justify it that it is a best before date not a use by date!! I could either return them at my own cost or accept a 10% refund. Basically they didn’t believe these beers came from them! Not great customer service to blatantly call people liars!
I expected an apology, what I got was being accused of lying. The after service is not great, they couldn’t care less. Told them I wouldn’t buy from them again - didn’t care.
I politely ask that you put extra checks and measures in place, as your ‘current checks’ have let you down and lost you a customer.
Not good calling customers liars.

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Smashing

Most of the beers were out of stock, some of the beers I did manage to get were smashed on delivery by the DHL driver, who even took a picture of the box to prove delivery while liquid was leaking out on to the floor. When I emailed in about it to Beers of Europe, I was met with a sarcastic reply, not good people skills. Earned themselves a bad review on this occasion.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

A fantastic service was provided regarding a previous order that my Dad had bought me. In his memory, and a toast, I aim to buy the same order each year, which happens to be at Christmas. Many thanks.

6 December 2023
Rated 2 out of 5 stars

30% Price Increases

Had multiple issues with orders in past, but prices were decent. Now with prices going up 30%+ since May it's just not worth it any more.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Lucky if 10% is actually in stock

It's that so many porters, stouts and ales are always out of stock....it's been two years and barely 10% is actually in stock. So disappointing as previously some good porters from them but just stuff you can get in supermarkets now...

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for Aventinus beer…

Ordered and paid for Aventinus beer from Beers of Europe.
It didn’t arrive as scheduled - on contact Beers of Europe considered that they “should not me speaking to” me as my contract was with Amazon - they were doing me a favour looking into the problem ! All very high-handed.
Beers of Europe then decided to cancel the order - without contacting me.
I will never use this company again - and if you rely on trustworthy service you might want to consider if you want to pay for something that isn’t going to arrive !

24 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered before lunchtime on the 1st and delivered on the 2nd, not to mention the great beer arriving in great condition too, thanks to the great packing etc......not the first order I have received, but was overdue leaving feedback previously!

31 May 2023
Rated 5 out of 5 stars

Always 5 stars from me

Always 5 stars from me. I have never had any bother with B of E. They are courteous when i have had to call, always process orders quickly, on the odd occasion i have had damaged goods they have refunded immediately. A top company to deal with.

1 June 2023
Rated 5 out of 5 stars

Great service 👏

Can't fault beers of europe at all. Order from them often as they have an amazing collection of beers and delivery is always top notch. Recently DHL lost a case of beer and beers of europe have shipped lost case out straight away to replace. Well done guy's really appreciate it. Happy customer!!! Thanks Mark 😊

31 May 2023

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