Very unprofessional, bad quality product
Seen gold foil pressed business card samples on their page and was quickly persuaded, that this is what I was looking for.
As bad as it can get...designing process took nearly 3 weeks, no simple option on their page there you could edit your file. Had to go back and fourth via email.
Once final product agreed, was very exited and must say delivery probably was the only smooth thing during the whole process. Unpacked the package (not even professionally boxed in, never mind)...and series of errors started to come out, or being pointed out by others...
1. My logo missing small detail...sadly final design with this error was approved...how ether non of our logos (or files) have this error, must be clearly wrongly edited by them;
2. "Have you cut it with scissors your self" someone asks me - something I though to go away with, but yes, no sharp edges. Slightly bended, even uneven - no straight lines. Like it would be hand made...
3. The samples on their page are clear - letters are pressed in with either foil finish or not. My finish is plain foil "printed" on top. No letters pressed in. I have been told to go for 600GSM thick business cards, which are more expensive, as they said this is what needed for the gold foil press. This is obvious if you press letters in from both sides, this would be required. However, as letters haven't been pressed in, 400GSM would be just enough. But the issue is that we expected letter to be pressed in, and they there not.
I have been told that I "should have requested letterpress effect with order" there is no option for the letter press to choose and no question asked? How can someone represent images with letters pressed in and but no option to choose expect to request such feature? Simply their error. There are all different options, and by pressing and choosing them, you get different quote...every feature is charged, and no letterpress option there.
Simply unprofessional, would not recommend them to anyone. Finally we have to use our solicitor to get our money back.
27 August 2018
Unprompted review