Beelivery Reviews 

9,045
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the convenience of the service, often highlighting the quick delivery times and the efficiency of the order process. Customers frequently mention the friendly and helpful nature of the drivers, who often go out of their way to ensure correct orders and offer suitable substitutions when needed. However, some customers also noted significant concerns regarding pricing, finding many items to be very expensive or overpriced compared to store prices. Additionally, some people were dissatisfied with delivery experiences, citing issues such as orders not being fulfilled or significant delays.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast delivery times and... See more

Order

Consumers find order experiences to be ambiguous, with some reporting very fast delivery and satisfaction... See more

Staff

People report ambiguous experiences with staff, with many customers praising drivers for being quick,... See more

Price

Users describe negative interactions with price, frequently finding the costs to be very expensive and... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising it as quick, friendly, efficient,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Don't pay there drivers. I am a driver and I have to pay for the customers shopping. I've been waiting over 2 days to be paid. Cost me fuel, time and the shopping. Their AI sys... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Pretty quick with the delivery and the order is always correct and if they can't get what you wanted they will phone & ask what substitutes you would like. The drivers I've met are alwa... See more


Company details

  1. Grocery Delivery Service
  2. Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

About Beelivery

Written by the company

Rapid Grocery Delivery 24/7

Delivered in 15-60 minutes!

Beelivery connects you with self-employed crowd-sourced delivery drivers in your area. Simply place an order for groceries, alcohol and everyday essentials on our website or app and a driver will visit the shop on your behalf and deliver to you. We aim to deliver to you within an hour!

Shop Alcohol Delivery Shop Grocery Delivery Shop Household Essentials Delivery Contact Us

Download our app!


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(9,045)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What an unbelievable joke

What an unbelievable joke .
Impossible to contact , no delivery, high , very very high prices,

Automated response service, EVREYONE in the world , bar nobody hates , loaths them .

You have changed your company name three times and the reason why you’ve done that is because you’re a joke and it doesn’t work and you haven’t got the infrastructure and your advertising heavily on TV for people to YouTube but we’ve not done it. Get your product in order in the first place. If only you’ve spoken to somebody like me to actually let you know how to run a business properly in the first place you might actually be doing something properly however you’re a total and utter waste of time. You have my email address. You can email me. I’m happy to come and advise you your company directors and I’ve already working there how to run a business properly because the way you doing it at the moment is not you are a total waste of time

25 March 2025
Unprompted review
Beelivery logo

Reply from Beelivery

Hello and thanks for your review. We have requested more information from you to ascertain whether you are a customer of Beelivery or not but you have not replied with any of the information requested. Unfortunately, we will not be able to look into this any further.

Rated 5 out of 5 stars

Great service

Great service. Excellent contact from driver. One item missing from the delivery so driver went back to collect missing item and apologised and delivered very quickly. Used this service a few times now. Very impressed.

18 March 2025
Rated 1 out of 5 stars

I am a Beelivery driver

I am a Beelivery driver, and customer support is terriable.

Today I accepted a job that paid £13, had to travel to 2 shops to collect the items as they were had to find.

Paid for the items and was within 1 minute of getting to the customer, and within the allowed time.

Beelivery cancelled the job and only paid me £5, I then had to return the items to where I got them from for a refund travelling extra miles, I complained to payment support and they were not helpful.

Any drivers I suggest you avoid this company.

I have now submitted a letter before action to them lets see how they respond.

************ Update

In response to your reply.

I had multiple chats with your payment query team who were adamant I would not be receiving any further payment and gave me a final response, I have screenshots from the chat if you wish to see them.

I believe I exhausted all of my time complaining to them so I sent a letter before action email.

I suggest you check before replying with incorrect information.

And still just paying me and extra £5.19 still doesn’t add up, I had to take the shopping back and was lucky I was within Asda’s 20 minute return window for for chilled food.

18 March 2025
Unprompted review
Beelivery logo

Reply from Beelivery

Hello Carl and thank you for your review. As you are aware, we make payments by 5pm the day following a delivery. The delivery in question was cancelled by the customer (not Beelivery) at 12:30pm today. Our automated system paid you £5.52, which was incorrect, as you were owed a total of £10.71. The remaining £5.19 is being manually paid to you and will be in your bank before the deadline, which is 5pm tomorrow. In reference to our support being unhelpful, the only contact we have had from you is a threatening legal letter. We advise just to email us via the driver dashboard in future so we can fix any issues in a timely manner.
Best wishes, the Beelivery Team.

Rated 2 out of 5 stars

Prices are going up and up extra…

Prices are going up and up extra charges here n there for something and less reliability or verification! Have had many times orders being picked or on way and waiting times gone up half hour n then another half hour etc think worst one was like 4 hours later! Only use when really needed now a days!!

9 March 2025
Rated 1 out of 5 stars

Shoddy business that don't deserve any attention

I wouldn't even give them a star if I could. The app is way to hard to navigate as well as being a former driver., I spent out my own money and I gave them the correct details to deliver a alcohol order to be kicked off the driver app when they didn't pay me the money that was owed to me. Now they won't answer my emails and they still haven't giving me that money that is owed. Don't trust these skivvies. You pay through the nose fees to get simple items from a local shop. This site should be banned for targeting the vulnerable candidates that can't get out the house. It sickens me to my core.plus I can't upload a receipt because you have kicked me off the system !

14 March 2025
Unprompted review
Beelivery logo

Reply from Beelivery

Hello Reece and thanks for your review. As you are aware, once you have completed a delivery, you are required to submit a receipt so that we can reimburse you for your shopping. We have requested the receipt and are still awaiting this so we can process the payment. Thank you.

Rated 1 out of 5 stars

Driver claimed to have rang my doorbell…

Driver claimed to have rang my doorbell and I did not answer. I have a ring doorbell and a security camera system and a number of dogs ( one is a very reactive guard dog). It is very clear in footage the driver sat in his car and rang my phone, then took a picture of my house and drove away. The company now inform me they are still charging me for an order which did not receive. As far I am concerned this is fraud 'delivery was not to my door' this a Breach of contract and keeping my money for a service and goods they failed to deliver is fraudulent.

Very poor please do not get ripped off.

8 March 2025
Unprompted review
Beelivery logo

Reply from Beelivery

Hello Paul and thank you for your review. This is the first time we have been made aware of this situation as we don't have any emails from you regarding non-delivery. Please get in contact with us so we can get to the bottom of what happened with your delivery.

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