Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
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Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Complaint taken care of immediately
Complaint taken care of immediately. Very satisfied.
15 December 2025
Unprompted review
Reply from Beach Camera
Hi Paula,
Thank you for taking the time to share your experience. We’re happy to hear your complaint was handled immediately and that you’re very satisfied. We truly appreciate your business and the opportunity to make things right!
Beach Camera Customer Support
Beach Camera did an excellent job making my order right. Rizalyn was very helpful and made sure I was satisfied with my purchase. I would recommend.
14 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your kind review! We’re so glad to hear that Rizalyn was able to assist you and ensure you were satisfied with your purchase. Making things right for our customers is always our priority, and we truly appreciate your recommendation. Thank you for choosing Beach Camera—we look forward to serving you again!
I purchased a TV on Amazon
I purchased a TV on Amazon, through Beach Camera Company. The TV arrived 4 days earlier than expected which was a great surprise for us. We had one small issue with a part missing from the remote. I contacted Beach Camera and Romel refunded a portion of the payment so I could buy the missing part. This was not something Beach Camera was responsible for but should have been taken care of by Samsung. Romel provided excellent customer Service. I will definately buy from this company again.
17 December 2025
Unprompted review
Reply from Beach Camera
Hi Lisa,
Thank you for taking the time to share your experience! We’re glad to hear your TV arrived earlier than expected and that Romel was able to assist you quickly with the missing remote part. Even when an issue is outside our direct control, we’re always happy to help make things right. Your kind words about Romel’s excellent customer service mean a lot to us. We truly appreciate your business and look forward to serving you again in the future!
Damaged TV, but easily arranged refund
Very disappointed when the TV arrived damaged. I suspect it was damaged before being shipped since the box was fine. Regardless, Christine Gail helped me with the process of securing a refund and not needing to return the TV. Much appreciated.
17 December 2025
Unprompted review
Reply from Beach Camera
Hello Dale,
Thank you for sharing your experience. We’re very sorry to hear that the TV arrived damaged, but we’re glad Christine Gail was able to assist you quickly and make the refund process easy for you. We truly appreciate your understanding and your kind words, and we’re grateful for the opportunity to make things right. Thank you for choosing Beach Camera.
Excellent response to damaged goods
I received a defective/damaged product - this happens. My thanks to Dianne Nuney and Reynold Jimenez (and Aly at Pansonic Chat) for making the process of diagnosing the issue easy and working the return with me. All were espeically responsive and solved the issue I had expeditiously. No one wants a product that doesn't work, but at least Beach Camara and Panasonic have qualified and responsive people in place to resolve the issue. Great job all!
17 December 2025
Unprompted review
Reply from Beach Camera
Hi Michael,
Thank you for taking the time to share such detailed feedback. While we’re sorry to hear the product arrived damaged, we’re glad that Dianne Nuney and Reynold Jimenez—along with Aly from Panasonic—were able to make the process smooth and resolve the issue quickly. We truly appreciate your understanding and your kind words about our team’s responsiveness and professionalism. Thank you for choosing Beach Camera, and we’re always here to help if you need anything in the future!
Reynold was professional, helpful and polite
Reynold was very polite and professional and reassured us that he will work in getting our situation resolved as soon as possible. My conversation with him gave me confidence that Beach Camera would make things right for us.
16 December 2025
Unprompted review
Reply from Beach Camera
Hi Roxana,
Thank you for sharing your experience with us. We’re glad to hear that Reynold was polite, professional, and able to give you confidence that your situation would be resolved. Providing reassurance and dependable support is very important to us, and we appreciate your trust in Beach Camera. We look forward to making things right and assisting you again in the future!
Dianne Nunay
Dianne was very polite and easy to speak with. She has been extremely professional and helpful in resolving an issue I had with my purchase selection. Her customer service skills are excellent! She is an asset to your company.
17 December 2025
Unprompted review
Reply from Beach Camera
Hello Tim,
Thank you so much for your kind feedback! We’re thrilled to hear that Dianne provided such professional, polite, and helpful service while resolving your issue. We truly appreciate you taking the time to recognize her excellent customer service—she is indeed a valued member of our team. Thank you for choosing Beach Camera, and we look forward to assisting you again in the future!
Thank you Rizalyn and Charlie S!
I would like to thank Rizalyn and Charlie S. for their help. They were courteous and professional, and helped me decide to keep the monitor rather than return it. They were quick to respond to my messages which goes a long way with me in terms of customer service.
15 December 2025
Unprompted review
Reply from Beach Camera
Hi Mary,
Thank you for taking the time to share your experience! We’re so glad to hear that Rizalyn and Charlie S. were able to assist you in a courteous and professional manner and help you feel confident in your decision. Prompt and responsive customer service is very important to us, and your feedback truly means a lot. We appreciate your business and look forward to helping you again in the future!
Missing parts but great customer service
While part of the order was missing, Mariz and Christine Gail were able to assist me in resolving the issue. I am happy with the resolution they were able to provide.
12 December 2025
Unprompted review
Reply from Beach Camera
Hi Christopher,
Thank you for sharing your experience with us. While we apologize for the missing parts, we’re glad Mariz and Christine Gail were able to assist and provide a resolution you were happy with. We truly appreciate your understanding and your kind words about our customer service. Thank you for choosing Beach Camera, and we hope to serve you again in the future!
Amazing support
16 December 2025
Unprompted review
Reply from Beach Camera
Hi Ali,
Thank you for the kind words! We’re happy to hear you had a great experience with our support team and appreciate you choosing Beach Camera.
Rizalyn and Lariza helped make the best…
Rizalyn and Lariza helped make the best out of a bad situation. Recieved the item in a wrong color and they made it right by offering me a significant discount. I am more likely to buy from this company due to this experience
5 December 2025
Unprompted review
Reply from Beach Camera
Hi Deepak,
Thank you for your thoughtful review! While we’re sorry the item arrived in the wrong color, we’re glad Rizalyn and Lariza were able to turn the situation around and make it right for you. Providing fair and helpful solutions is very important to us, and we truly appreciate your understanding and trust. We’re grateful for your business and look forward to serving you again in the future!
Awesome TV, even better customer service
I ordered a TV through Best Buy, it was delivered in the time window we selected and the TV works great. Very happy with our purchase and got a discount because it was refurbished.
The TV was delivered with the wrong power cord. I message the seller (Beach Camera) and they offered me $30 which more than covered the cost of a new cord. They were very responsive and easy to work with. Would happily order from them again.
8 December 2025
Unprompted review
Reply from Beach Camera
Hi Thomas,
Thank you for taking the time to share your experience! We’re so glad to hear you’re loving the TV and that the delivery and refurbished savings worked out well for you. While we apologize for the mix-up with the power cord, we’re happy we could quickly make it right for you. Your kind words about our responsiveness and customer service truly mean a lot to us. We appreciate your business and would be happy to assist you again anytime!
Beach Camera was great to work with… Rizalyn is the best representative to deal with.
Beach Camera was great to work. Found a price cheaper somewhere else, and that matched it with no problems. Rizalyn was a pleasure to work with and ensured i had a perfect buying experience.
11 December 2025
Unprompted review
Reply from Beach Camera
Hi John,
Thank you so much for the kind words! We’re thrilled to hear you had such a great experience with Beach Camera. Rizalyn will be especially happy to know her dedication made your buying experience smooth and enjoyable. We’re also glad we could help with price matching to earn your business. We truly appreciate your support and look forward to assisting you again in the future!
Trustworthy vendor
Trustworthy vendor. The item was delivered broken, they promptly refunded and replaced for a new one. great customer service
12 December 2025
Unprompted review
Reply from Beach Camera
Hello Marco,
Thank you for your review! While we’re sorry the item initially arrived damaged, we’re glad our team was able to act quickly to provide a refund and replacement. Your trust and kind words mean a lot to us, and we truly appreciate you choosing Beach Camera!
Resently i ran into an issue with an…
Resently i ran into an issue with an order. "Christine Gail" was able to present a reasonable solution to an issue of missing items. At first I was living in the world of online shopping fear but, she eased my anxieties with promt and attentive professionalism.
Thank you....
10 December 2025
Unprompted review
Reply from Beach Camera
Hello Rodney,
Thank you for taking the time to share your experience! We’re glad to hear that Christine Gail was able to provide a reasonable solution and help ease your concerns with prompt and attentive professionalism. Your trust means a lot to us, and we truly appreciate you choosing Beach Camera. Thank you again for your kind words!
Very responsive when we had a technical…
Very responsive when we had a technical issue with our tv. Reynold was great to work with and kept us updated during the process.
11 December 2025
Unprompted review
Reply from Beach Camera
Hello Sara,
Thank you for your kind review! We’re glad to hear that our team was responsive in addressing the technical issue with your TV and that Reynold kept you well informed throughout the process. We truly appreciate your feedback and thank you for choosing Beach Camera
Prompt productive response
Rizalyn was prompt in answering my questions and moving the refund process through quickly.
9 December 2025
Unprompted review
Reply from Beach Camera
Hello Kim,
Thank you for your feedback! We’re glad to hear that Rizalyn was prompt in answering your questions and helped move the refund process along quickly. We appreciate you taking the time to share your experience and thank you for choosing Beach Camera!
Excellent customer service
I emailed my concerns about an order that was delivered and was not the exact item that I was expecting. This matter was handled promptly and I was pleasantly surprised by the very kind response and professional manner in which it was addressed. I ended up with a product that exceeded all my expectations, and am thrilled with the assistance that I received from both Christine and Mariz.
10 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your wonderful review! We’re glad to hear that your concern was handled promptly and professionally, and that the outcome exceeded your expectations. Christine and Mariz will be delighted to know their support made such a positive impact. We truly appreciate your trust in Beach Camera and thank you for choosing us!
TV ordered Through Beach Camera--Erica P was Service Agent
I ordered a TV from Beach Camera through Amazon. The TV was shipped promptly and was carefully packaged and is operating well. This purchase included an "extended warranty" for which Beach Camera did not provide the necessary information on how to activate it. Upon inquiry through Amazon and Beach, Erica P. provided the information needed to activate the warranty. Although Beach was most helpful in getting this accomplished, they should have provided the information up-front without having to be asked.
9 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for sharing your detailed feedback. We’re glad to hear that your TV arrived promptly, was well packaged, and is working properly. We also appreciate you bringing up your experience with the extended warranty information.
We’re happy that Erica P. was able to quickly provide the details you needed to activate the warranty, and we appreciate your patience in reaching out. Your feedback is valuable and helps us improve our process so this information can be communicated more clearly up front in the future. Thank you for choosing Beach Camera—we truly appreciate your business.
My machine arrived broken and unuseable…
My machine arrived broken and unuseable a day later than expected. Amazon's best answer is to send a message and have me wait. Well, while I sit with filthy carpets and the problems I bought the machine to solve, they've got my money and are holding my patience hostage. I am frustrated and distressed that the expectation is that when their product arrives unuseable, I need to have unlimited and extraordinary patience. If I had that, I wouldn't need a machine to clean the carpets....
10 December 2025
Unprompted review
Reply from Beach Camera
Hello,
We sincerely apologize for the frustration and inconvenience this has caused. We completely understand how upsetting it is to receive an item that arrived damaged and later than expected—especially when you were relying on it to solve an immediate problem. This is certainly not the experience we want any of our customers to have.
We would truly appreciate the opportunity to review this situation and help make it right for you as quickly as possible. Please reach out to our customer service team directly at customerservice@beachcamera.com
with your order details, and a representative will assist you promptly.
Again, we’re very sorry for the trouble and appreciate you bringing this to our attention.
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