Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
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Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Great customer service. Thanks Risalyn.
Rizalyn was great assisting with a slight problem.
25 December 2025
Unprompted review
Reply from Beach Camera
Hi Dirk,
Thank you for your kind review! We’re glad to hear that Rizalyn was able to assist you and quickly resolve the issue. We truly appreciate your feedback and thank you for choosing Beach Camera.
Very friendly and fast communication
Very friendly and fast communication. Provided options to make things right.
25 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your feedback! We’re glad to hear you experienced friendly and fast communication and that our team was able to provide options to make things right. We truly appreciate your business and the opportunity to assist you.
Belle..
Belle... was very professional and resolved my issue thank you so very much I appreciate it.
25 December 2025
Unprompted review
Reply from Beach Camera
Hello Anthony,
Thank you for your kind words! We’re glad to hear that Belle was very professional and able to resolve your issue. Your appreciation means a lot to us—thank you for choosing Beach Camera!
good customer service
very good customer service by BELLE.
thank you all,
Tom
25 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you for your kind feedback, Tom! We’re glad to hear Belle provided you with very good customer service. We truly appreciate your support and thank you for choosing Beach Camera.
My correspondance with MARIZ was a…
My correspondance with MARIZ was a great experience. Very attentive and timely. All of my concerns were addressed, and I was provided with exactly what I requested. Excellent customer service. Thank you so much Mariz, for making our holiday wishes come true
25 December 2025
Unprompted review
Reply from Beach Camera
Hi Anthony,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your correspondence with Mariz was such a positive experience and that she was attentive, timely, and able to address all of your concerns. Making our customers’ holiday wishes come true is exactly what we strive for, and your kind words truly mean a lot to us. Thank you for choosing Beach Camera, and we wish you a happy holiday season!
Mariz was great
Mariz was great! She was able to address and resolve my issue in a timely manner.
22 December 2025
Unprompted review
Reply from Beach Camera
Hello Kenneth,
Thank you for your feedback! We’re happy to hear that Mariz was able to address and resolve your issue in a timely manner. We truly appreciate your kind words and thank you for choosing Beach Camera.
When I received my firscracked screen and replacement
When I received my first monitor it was cracked in the box.I quickly contacted customer service and Mariz helped by sending a return label and also got a new monitor out to me quickly.
22 December 2025
Unprompted review
Reply from Beach Camera
Hi Jon,
Thank you for sharing your experience with us. While we’re very sorry to hear the monitor arrived damaged, we’re glad Mariz was able to assist you promptly by arranging the return and sending a replacement quickly. We truly appreciate your understanding and are glad we could make things right. Thank you for choosing Beach Camera!
Customer service is amazing
Customer service is amazing!
Even though I had to return an item I was never treated badly.
I am super thankful for Rizalyn!
She gave Quick responses and was very knowledgeable!
Even with it being this time of the year (Christmas time) she and the whole retention team was on it!
Thank you ladies for your assistance! Keep being amazing!
Happy holidays
Kindly,
Candice
22 December 2025
Unprompted review
Reply from Beach Camera
Hello Candice,
Thank you so much for your kind and thoughtful message, Candice! We truly appreciate you taking the time to share your experience. While returns are never ideal, we’re glad to hear you felt supported throughout the process. Rizalyn and our retention team will be thrilled to know their quick responses and dedication—especially during the busy holiday season—made a positive difference for you.
Thank you again for your kind words and holiday wishes. We’re grateful for your business and wish you a very happy holiday season as well!
Pieces were missing but mariz sorted it…
Pieces were missing but mariz sorted it out
15 December 2025
Unprompted review
Reply from Beach Camera
Hi Meghan,
Thank you for your feedback. While we’re sorry to hear some pieces were missing, we’re glad Mariz was able to assist and resolve the issue for you. We appreciate your understanding and thank you for choosing Beach Camera.
I ran into a price issue with my order but…
I ran into a price issue with my order but Yanill and Rizalyn from Beach Camera quickly resolved the issue for me. Getting a good product at a decent price is important, but getting great customer service from a company is what drives me to purchase from the company again and again. Thanks, Rizalyn and Yanill!
17 December 2025
Unprompted review
Reply from Beach Camera
Hello Glen,
Thank you for taking the time to share your experience! We’re glad Yanill and Rizalyn were able to quickly resolve the pricing issue and ensure you were taken care of. We agree that great customer service makes all the difference, and your kind words truly mean a lot to our team. Thank you for your continued trust in Beach Camera—we look forward to assisting you again in the future!
Mariz A 5 Star Support
Mariz A. at Beach Camera provided absolutely outstanding customer service during an incredibly urgent shipping situation. I needed immediate clarity on a delivery that was time sensitive, and Mariz responded quickly, located the tracking details, and confirmed that the shipment was still arriving the same day. She also provided updated timing and clear, detailed information, which allowed me to make sure someone was available at the new delivery window she shared. Her responsiveness, accuracy, and professionalism completely resolved what could have been a very stressful situation. Huge thanks to Mariz for going above and beyond. This is exactly the level of customer support that keeps customers loyal.
22 December 2025
Unprompted review
Reply from Beach Camera
Hello Nick,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Mariz A. was able to provide such prompt, accurate, and professional support during a time-sensitive delivery situation. Helping our customers feel informed and at ease—especially in urgent moments—is exactly what we strive for, and it’s great to know Mariz went above and beyond to ensure everything stayed on track. Your kind words and loyalty truly mean a lot to us. Thank you for choosing Beach Camera!
5 Stars For Customer Service
Rizalyn was very helpful (5stars for her) and quick at making things right after we received the incorrect (similar) item. This company's Customer Service is exceptional!
19 December 2025
Unprompted review
Reply from Beach Camera
Hello Carrie,
Thank you for your wonderful review! We’re glad Rizalyn was able to assist you quickly and make things right after the incorrect item was received. Your kind words about our exceptional customer service mean a lot to us, and we truly appreciate your support. Thank you for choosing Beach Camera—we look forward to serving you again!
Outstanding Customer Service and a Smooth Buying Experience
I had an excellent experience purchasing a Panasonic OLED from Beach Camera from start to finish. They were already offering a great deal on the TV, the checkout process was simple, and shipping was smooth with clear communication every step of the way. For a large, high-value item, the delivery experience was stress-free, which I really appreciated.
After placing my order, I happened to notice the same TV listed at a slightly lower price from another retailer. I reached out to Beach Camera mainly to ask if any kind of price match or adjustment was possible, fully understanding that pricing and promotions can change quickly. The response I received was prompt, professional, and genuinely helpful.
Rizalyn from the retention team went above and beyond to assist me. She took the time to review my concern, explained everything clearly, and made the entire process feel easy and fair. Instead of giving a canned response, she actually looked into the situation and worked with me to find a solution. The refund she offered was processed quickly and without any hassle, which really speaks to how much Beach Camera values their customers.
It’s rare these days to feel truly taken care of by customer service, especially after a purchase has already been made, but Rizalyn made the experience feel personal and stress-free. That level of support absolutely earns my trust and future business.
Between the competitive pricing, smooth delivery, and outstanding customer service, I wouldn’t hesitate to shop with Beach Camera again. Highly recommended, especially if you get the chance to work with Rizalyn.
21 December 2025
Unprompted review
Reply from Beach Camera
Hello Nicholas,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re thrilled to hear that your entire experience—from pricing and checkout to delivery—was smooth and stress-free, especially for such a high-value purchase.
We truly appreciate your understanding regarding pricing changes, and we’re glad Rizalyn was able to assist you in a prompt, fair, and personalized way. Your kind words about her dedication, clear communication, and willingness to go above and beyond mean a great deal to us and will certainly be shared with her and our team.
Providing attentive, customer-focused support even after a purchase is something we take great pride in, and we’re grateful for the trust you’ve placed in Beach Camera. Thank you for your recommendation—we look forward to serving you again in the future!
Reply from Beach Camera
Hello,
Thank you for the kind words! We’re happy to hear that Rizalyn was able to assist you, and we truly appreciate your business.
Belle was very helpful in resolving my…
Belle was very helpful in resolving my device problem to our mutual satisfaction.
21 December 2025
Unprompted review
Reply from Beach Camera
Hello Gary,
Thank you for your feedback! We’re glad to hear that Belle was able to assist you and resolve the issue to your satisfaction. We truly appreciate your kind words and thank you for choosing Beach Camera.
A customer centric company, thank you!
I had an issue with my order, Belle resolved it quickly and to my full satisfaction. I very much appreciate the great service, thank you !
21 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Belle was able to resolve the issue quickly and to your full satisfaction. Providing customer-centric service is very important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Beach Camera!
TV purchased through Amazon
I purchased a TV through Amazon that was sold by Beach Camera and then it went on sale.
I asked Amazon for a refund of the difference and they declined and said I could return it and purchase the lower priced TV. I contacted Beach Camera directly and Rizalyn & Lariza were more than accommodating to me as they understand the value of customer service, and provided the refund without having to return it.
20 December 2025
Unprompted review
Reply from Beach Camera
Hi Eldon,
Thank you for sharing your experience! We’re glad Rizalyn and Lariza were able to assist you and provide a solution that reflected our commitment to customer service. We always aim to make the process as easy and fair as possible, and we truly appreciate your kind words and your business. Thank you for choosing Beach Camera—we look forward to helping you again in the future!
Customer service
Customer service, Which involved a lost package in shipping. Grace, Dianne, Angel, and Romel each played a part in the investigation and resolution. Very satisfied with my experience.
19 December 2025
Unprompted review
Reply from Beach Camera
Hello Robert,
Thank you for taking the time to share your experience. While we’re sorry to hear about the shipping issue, we’re glad our team—Grace, Dianne, Angel, and Romel—were able to work together to investigate and resolve it for you. Your satisfaction means a lot to us, and we truly appreciate your kind words and your business.
Quick delivery and excellent product.Sony Multi Channel AV Receiver
Quick delivery and excellent product.
19 December 2025
Unprompted review
Reply from Beach Camera
Hello Max,
Thank you for the great feedback! We’re happy to hear about the quick delivery and that you’re enjoying your Sony Multi Channel AV Receiver. We appreciate your business and hope to serve you again soon!
Regular contact and updates from Reynold
15 December 2025
Unprompted review
Reply from Beach Camera
Hello Ben,
Thank you for your feedback! We’re glad to hear that Reynold kept you well informed with regular contact and updates. Providing clear communication throughout the process is very important to us, and we appreciate you taking the time to share your experience.
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