Banner for Bayfields Opticians & Audiologists - Staines

Bayfields Opticians & Audiologists - Staines Reviews 

27
TrustScore 4.5 out of 5

4.5

The Elmsleigh Centre, TW18 4QB Staines Upon Thames, Middlesex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Friendly staff very experienced and knowledgeable optician, explained everything in detail very professional. After test the member of staff who helped me with chose my glasses was very helpful but no... See more

Rated 5 out of 5 stars

Everyone was very helpful, they took the time to give my eyes a thorough examination and explained everything to me.

Rated 5 out of 5 stars

Bayfields Opticians are excellent. A prompt and efficient service. A lovely range of glasses for our needs.

Rated 5 out of 5 stars

Great service and experience when buying my latest pair of Glasses. Prav and Emma served me whilst I was in-store this time and they were both great!


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists - Staines

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • The Elmsleigh Centre, TW18 4QB, Staines Upon Thames, Middlesex, United Kingdom

  • 0178 444 9992

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.5

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(27)

2,197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff very experienced and…

Friendly staff very experienced and knowledgeable optician, explained everything in detail very professional. After test the member of staff who helped me with chose my glasses was very helpful but not pushy also I saw her on my previous visit two years ago when she helped me chose my glasses and sunglasses both of which I have been extremely happy with. All in all very good experience.

5 May 2026
Rated 5 out of 5 stars

A huge thank you to Claire today.

A huge thank you to Claire today.
This is the second time visiting. First visit with my FIL.
Nothing is too much trouble. The staff go above and beyond.
Once again Claire, thank you.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Routine eye check

Routine eye check

The staff were knowledgeable and friendly. They didn’t try to sell me things o didn’t need. And they explained all results clearly

24 April 2026
Rated 5 out of 5 stars

My eye test was done very thoroughly

My eye test was done very thoroughly, and everything was explained to me. I had some questions that were easily answered, and this made me feel relaxed. I love my new glasses! Thank you so much!

13 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look