BAUHAUS Danmark Reviews 

85,829
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Bauhaus in Ishjø is a place where you can always get professional help and advice. Staff cares about customers in a genuine way. Annie at cashier is a star super friendly ! Can’t recall a day without... See more

Rated 1 out of 5 stars

cancel the order without notification I did not want to waste the time and leave this comment. But it kept sending me annoying emails requesting comment. It looks like they didn't know what happened... See more

Company replied

Rated 5 out of 5 stars

I went to Bauhaus in Gladsaxe to choose paint for both walls, wood panels and ceiling. I was super confused about colors, gloss, paint brands etc. however, Morten completely came to my rescue! With hi... See more

Company replied

Rated 5 out of 5 stars

A very big Thank You to Martin B from Bauhaus Næstved who, this afternoon helped us to buy an electric lawn mower. He was Super Helpful, knowledgeable, friendly & extremely polite. He even helped us t... See more

Company replied

Company details

  1. Building Materials Market
  2. Plumbing Supply Store
  3. Tool Rental Service

Written by the company

Hos BAUHAUS får du Danmarks største udvalg, med prismatch og professionel service. På www.bauhaus.dk kan du shoppe døgnet rundt, og få dine varer sendt lige til din dør. Vi glæder os til at se dig hos www.bauhaus.dk

Gi' dig selv et forspring i BAUHAUS. Få det hele på et sted!

Written by the company

Prismatch

Hos BAUHAUS kan du være sikker på at få værdi for pengene og konkurrencedygtige priser.

Hos BAUHAUS kan du være sikker på at få værdi for pengene og konkurrencedygtige priser.
Hos BAUHAUS kan du være sikker på at få værdi for pengene og konkurrencedygtige priser. Derfor tilbyder vi PRISMATCH. Det betyder, at vi matcher prisen, hvis du finder en identisk vare billigere hos en af vores udvalgte byggemarkedskonkurrenter i Danmark. For at PRISMATCH gælder, skal følgende forudsætninger være opfyldt: 1. Varen er identisk, det vil sige samme mærke og model 2. Varen er på lager hos konkurrenten 3. Den identiske vare sælges lige nu til en lavere pris hos konkurrenten. PRISMATCH gælder kun varens pris, både i vores fysiske byggevarehuse og webshop, men gælder ikke på fri fragt eller på konkurrenternes fragtomkostning. Vi vil bede om dokumentation på prisen ved fremvisning af aktuel markedsføring (f.eks. tilbudsavis, annonce eller online markedsføring) eller henvisning til relevant hjemmeside. For BAUHAUS’ Proff Service erhvervskunder og Projektkunder gælder de almindelige kontobetingelser. PRISMATCH gælder ikke ved tidsbegrænsede tilbud, som f.eks. køtilbud, åbningstilbud, lokale tilbud, udstillingsvarer, tilbud med begrænset antal samt services som Montageservice, 360° Service, fragt, udlejning og andre serviceydelser.

Contact info

4.2

Great

TrustScore 4 out of 5

86K reviews

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4.2

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(85,829)

10,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Click and collect

Click and collect, everything worked as it should

11 November 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Mark

Thank you for your review.

We’re happy to hear that your Click & Collect experience went smoothly and everything worked as expected. That’s exactly how we want it to be!

We look forward to welcoming you again.

Best regards
Matilde
Store Manager
BAUHAUS Valby

Rated 5 out of 5 stars

Very fast prepared and nice customer…

Very fast prepared and nice customer attention.

4 November 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Carolina

Thank you for your review – we truly appreciate your kind words.

We’re happy to hear that your order was prepared quickly and that you experienced friendly customer service. Our team always strives to create a smooth and positive experience, so your feedback means a lot to us.

We look forward to welcoming you again in the future.

Med venlig hilsen
Matilde
Varehuschef
BAUHAUS Valby

Rated 5 out of 5 stars

Tak for den hurtige levering

Tak for den hurtige levering. Emballagen var fremragende, og jeg modtog den rigtige vare, som jeg havde bestilt.

4 November 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Arthur

Mange tak fordi du har taget dig tid til at skrive denne anmeldelse.

Det glæder os meget at høre, at både leveringen, emballagen og den korrekte vare levede op til dine forventninger. Vi arbejder hele tiden på at sikre en effektiv og tryg oplevelse, når man handler online hos os – og det lyder til, at det lykkedes denne gang.

Vi håber, at du i fremtiden igen vil vælge BAUHAUS som dit foretrukne byggemarked – enten webshop eller i fysisk varehus.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 1 out of 5 stars

Paid for direct shipping and got rerouted to a depot outside my area

I ordered online and they came to deliver without way to change the delivery or leaving it at the door. Now it has been rerouted and it is not even to the local Bauhaus. I can not see how to contact the transport company nor can I request through the tracking how to reroute. Last time I order online with Bauhause.

4 November 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Kelli

Thank you for taking the time to share your feedback with us.

We’re truly sorry to hear about the issues you encountered with your delivery. We completely understand your frustration when a paid direct shipment doesn't go as expected, especially when it ends up at a depot far from your area without clear instructions or the option to make changes. That’s certainly not the smooth experience we aim to deliver.

We regret the lack of clarity in our communication, but we’re glad to see that a solution has now been found in dialogue with our SoMe team. Your input is valuable, and we’re committed to improving both our logistics and transparency moving forward.

We hope that despite this experience, you’ll consider giving our webshop another chance in the future.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 2 out of 5 stars

Bad service

Bad service , staff are not educated

4 November 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi

Thank you for your review – we appreciate you taking the time to share your experience.

We’re sorry to hear that your visit did not live up to expectations. We aim to provide helpful and knowledgeable service to all our customers, and we regret that this was not your experience on this occasion.

Your feedback is taken seriously, and we’re committed to improving where needed.

Best regards
Jesper
Varehuschef
BAUHAUS Gladsaxe

Rated 5 out of 5 stars

Thank you Bauhaus, Glostrup Branch, Krisian Specially!

I purchased a couple of items from Bauhaus after relocating to a new house. Bought incorrect products a couple of times but it was always easy to return and buy another one.
Just want to give a special thank you for Kristian, Glostrup branch, for his support today. He hasn't done his job only today, yet he listened and resolved my problem!

21 October 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Reza

Thank you so much for taking the time to leave this review.

We're really pleased to hear that returning and exchanging products has been smooth for you, and especially that Kristian was able to support you in such a helpful and attentive way.

We look forward to welcoming you back again in the future.

Best regards
Carsten
Store Manager
BAUHAUS Glostrup

Rated 5 out of 5 stars

I got a great and kvick service

I got a great and kvick service from Michael PB from Bauhaus in Aalborg SV, Denmark. He was a professional and helpful staff and a very kind person.

27 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Farid

Thank you very much for your review.

We’re really pleased to hear that you received great and quick service from Michael. It means a lot to us when our team members are acknowledged for their professionalism and helpfulness. We’ll make sure your kind words are passed on to him – feedback like yours is truly appreciated.

We look forward to welcoming you again.

Best regards
Jakob
Store Manager
BAUHAUS Aalborg

Rated 5 out of 5 stars

Good service and excellent customer…

Good service and excellent customer support

17 October 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi

Thank you very much for your review.

We’re really happy to hear that you received good service and excellent customer support. That’s exactly what we aim to deliver to all our customers – so your feedback means a lot to us.

We look forward to welcoming you again.

Best regards
Mads
Store Manager
BAUHAUS Herning

Rated 5 out of 5 stars

Godt Erhvervsservice

We had some issues creating the account but we got a great assistance from Michael Bo Rasmussen, and we could finish the registration right away.

23 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Agustina

Thank you for your review.

We’re happy to hear that, despite the initial issues with creating your account, you received the assistance you needed from Michael Bo Rasmussen. We're glad he was able to help you complete the registration right away.

We look forward to welcoming you again in the future.

Best regards
Matilde
Store Manager
BAUHAUS Valby

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Huge thanks to Michael, Isaac, and Mia at Bauhaus! They went above and beyond to make sure I got exactly what I needed — and even helped me get a 10% discount on top of it. Super friendly, helpful, and professional. Couldn’t ask for better service!

21 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Philipp

Thank you so much for your wonderful review and the five stars!

We’re thrilled to hear that Michael, Isaac, and Mia gave you such outstanding service and went the extra mile to help you — and even secured a discount for you on top of it.

If you have a moment, we’d love to know which BAUHAUS store this took place in. You’re welcome to send the info to some@bauhaus.dk
so we can make sure your kind feedback reaches the right team.

Med venlig hilsen
Frida
BAUHAUS

Rated 5 out of 5 stars

Super service

Super service, Mathias, Bauhaus Valby Havecenter!

20 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Martin

Tak for din anmeldelse – den betyder meget for os!
Det er dejligt at høre, at du har oplevet super service i Havecentret. Din ros til Mathias bliver selvfølgelig givet videre – det motiverer hele teamet, når en indsats bliver lagt mærke til og værdsat.

Vi glæder os til at byde dig velkommen igen.

Med venlig hilsen
Matilde
Varehuschef
BAUHAUS Valby

Rated 5 out of 5 stars

We received amazing service and help…

We received amazing service and help from Oliver in Valby

18 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Kyle

Tak for din positive anmeldelse.

Det glæder os virkelig at høre, at Oliver har givet jer en god oplevelse. Vi sætter stor pris på, når vores medarbejderes indsats bliver bemærket, og vi sørger selvfølgelig for, at din ros bliver delt med ham.

Vi glæder os til at byde dig velkommen igen.

Med venlig hilsen
Matilde
Varehuschef
BAUHAUS Valby

Rated 1 out of 5 stars

My carpet was worn out and I raised it…

My carpet was worn out and I raised it to service center. However it been 3 months and no satisfactory response. I provided all the details video and pictures, receipt.

Regards
Parag
@Brain Even after this feedback in last six month I have not received any response. I dont think you take your customer that seriously as you mention.

1 June 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hi Parag

Thank you for taking the time to share your experience.

We’re sorry to hear about the long wait and that you feel you haven’t received a satisfactory response. That’s certainly not the experience we aim to provide. I can see that our SoMe team has sent you a follow-up email, which you’re very welcome to reply to – and we’ll be happy to assist you further from there.

We hope to hear from you!

Best regards
Brian
Head of Webshop
BAUHAUS Webshop

Rated 4 out of 5 stars

Skulle hente en click and Collect…

Skulle hente en click and Collect pakke. Pakken var klar og det tog kun 2 minutter.

6 October 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Helle

Tusind tak for din anmeldelse.
Det er dejligt at høre, at din click & collect-oplevelse gik hurtigt og gnidningsfrit. Vi tilstræber altid at gøre afhentningen så nem og effektiv som muligt, så det glæder os, at det fungerede for dig – to minutter lyder helt perfekt!

Vi håber, at du kigger forbi BAUHAUS igen næste gang, du mangler noget til hus eller have.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 3 out of 5 stars

Nem bestilling på net

Nem bestilling på net, men tidskrævende ved click and collect udlevering - dels pga ny i job, men absolut også pga defekt vare, der var sat til side.

6 October 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Anne

Tak for din anmeldelse.

Det er godt at høre, at du fandt det nemt at bestille online, men vi er kede af, at udleveringen via Klik & Hent ikke levede op til forventningerne. Vi forstår godt, at det kan være frustrerende, når processen trækker ud – især når en vare viser sig at være defekt. Vi tager din feedback til os og følger op internt, så vi kan sikre en mere smidig og fejlfri oplevelse fremover.

Jeg håber, at vi får fornøjelsen af flere besøg fra dig.

Med venlig hilsen
Jesper
Varehuschef
BAUHAUS Gladsaxe

Rated 5 out of 5 stars

Malte var meget sød og flink over for…

Malte var meget sød og flink over for kunderne, og virker som en god og solid elev😀

11 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Alexander

Mange tak fordi du delte din oplevelse med os.

Det er virkelig dejligt at høre, at Malte har givet en god og venlig betjening. Vi lægger stor vægt på at udvikle dygtige medarbejdere, og din tilbagemelding viser, at han er godt på vej.

Hvis du vil, må du meget gerne sende os en mail på some@bauhaus.dk og fortælle, hvilket varehus du har besøgt – så sørger vi for, at rosen når frem til Malte.

Vi glæder os til at byde dig velkommen igen.

Med venlig hilsen
Mathias
BAUHAUS

Rated 5 out of 5 stars
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Tom

Mange tak for din flotte anmeldelse – det er virkelig dejligt at få sådan en positiv tilbagemelding.

Det motiverer os enormt, når kunder som dig tager sig tid til at sende et par opmuntrende ord. Vi gør os umage for at sikre en god og problemfri oplevelse fra start til slut, og det er skønt at høre, når det bliver lagt mærke til.

Vi fortsætter arbejdet med at gøre det nemt, hurtigt og trygt at handle hos os – og vi håber naturligvis, at du kigger forbi igen næste gang, du står med et projekt.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

Rated 5 out of 5 stars

Bedste oplevelse med Michael B2B

Michael B2B Valby is always helping with B2B orders quickly and with high-quality service, meaning that all the requests are processed promptly. Communication is clear, professional, and friendly, which makes every collaboration smooth and efficient. The products always meet our expectations, and any questions or adjustments are handled immediately. Overall, a reliable and trustworthy partner that truly values their customers.

9 October 2025
Unprompted review
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Konrad

Tak for din flotte anmeldelse – vi sætter stor pris på din tid og tilbagemelding.

Det er virkelig dejligt at høre, at du har haft den bedste oplevelse med Michael fra vores B2B-team. Han og resten af teamet gør en stor indsats for at sikre, at vores erhvervskunder får en effektiv og professionel service – derfor glæder det os meget, at det også er sådan, du oplever samarbejdet. Din ros er givet videre, og den betyder meget.

Vi glæder os alle sammen til at tilbyde jer meget mere god service fremtidigt.

Med venlig hilsen
Matilde
Varehuschef
BAUHAUS Valby

Rated 1 out of 5 stars

Bad service

Ordered fire wood, got the order confirmation, it said they usually deliver it within 3 days. Over a week later still nothing, I noticed just today that the charge from the bank is gone but they never said anything about the order being cancelled and here we are waiting for some firewood. Now the same is more expensive on the website and since the prices went up on other places as well, and we can wait another 1-2 weeks or more for delivery from somewhere else. At least send an email or text that it was cancelled so we don’t wait for nothing.

30 September 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hello

Thank you for your review.
We’re very sorry for the experience you've had. We understand your frustration with not receiving your firewood within the expected timeframe, and with the lack of communication regarding the delay. The demand for firewood has been significantly higher than anticipated, which unfortunately caused delays in delivery.

We have reached out to you directly with updated information about the order. Your order has not been cancelled, and we’re doing everything we can to ensure it reaches you as soon as possible.

We truly hope that you will still be happy with the product once received – and that we’ll have the chance to offer you a much better experience next time.

Best regards
Brian
Webshop Manager
BAUHAUS Webshop

Rated 5 out of 5 stars

Meget God Service

Meget God Service. Super hurting afleveret.

28 September 2025
BAUHAUS Danmark logo

Reply from BAUHAUS Danmark

Hej Regula

Tusind tak for din positive anmeldelse.

Det er dejligt at høre, at du oplevede god service, og at din ordre blev leveret hurtigt. Det er netop den type handelsoplevelse, vi ønsker at give alle vores kunder.

Vi håber at se dig på webshoppen igen snart.

Med venlig hilsen
Brian
Webshopchef
BAUHAUS Webshop

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