Bauer Media Group Reviews 

I have had a subscription for the same magazine for 5 years. This year thay have taken the yearly fee out 5 weeks earlier then they should, without any notification by email or post. When I've asked why, I'm not getting a straight answers. After 5 emails they then inform me that that publication has been sold to another subscription supplier. I've told then the money has been taken out by them and they are to return it. I'll wait and see what happens. But just be warned, their a little shady

Very poor and confusing subscriptions. Trial that then locks you in to a subscription. Extremely poor customer service. Avoid at all costs.

Bauer Media take away our local radio stations. They have Kicked Lincs Fm off the 102.2 airwaves now. Now those of us without DAB are forced to listen to greatest hits radio. So no more local news for us!

Live in Leeds, so come under the Pulse 1 catchment area, yet as soon get in my car it changes to Viking (Hull) and when get to Wakefield for work it changes to Hallam (Sheffield). Neither of which reports the local news/travel relevant to me.

Bought a subscription to garden News but after a year they automatically renewed without contacting me. They refuse to issue a refund or stop the subscription until Feb 2024 i.e the current subscription ends.
I had previously emailed to end my 2 subscriptions but they only cancelled one of them

Bauer Media have been on a spending spree, buying up as many local radio stations that they can grab, and systematically ruining them. After takeover, as much local content as possible get stripped out, studios closed, presenters made redundant. The result, various national networks churning out and endless loop of inane chatter, playlist of about 20 songs on repeat, and constant promotions of premium rate competitions. All they care about is money, and they have ruined my passion for radio. Complaints go entirely unanswered, that's if you can actually find a way of contacting them.

Terrible customer service. They do not respond to customer emails even though their email address is provided as a contact method for customer services. I contacted them three times by email over the past month regarding my subscription before anyone had the decency to reply. This is a very discriminatory company who clearly doesn’t care that not all customers have the capacity to call them on the phone due to a disability, and email is my only method of communication. Disgraceful.

The company approached us with a proposal to promote our business via their Planet Offers website. After they spoke with us on the phone (they cold called us) they emailed a proposal.

After agreeing to their offer and sending over relevant information requested we were told a few days later that our services wouldn’t sell well on the website and they wouldn’t run the promotion.

Why waste our time and their own time putting together a proposal they can’t deliver on?

Looking at the website they are a group on / living social style voucher scheme that’s mainly looking for big corporations. If you are a small business avoid.

DD set-up without my knowledge! Bank has cancelled and refunded the £45.00 they nicked.

I too have suffered at the hands of this company. Recurring subscription increased from £29.99 to £45.99 without notice and an additional £10 for a service I never requested. The company responds with marketing blurb but doesn’t answer my questions. I have raised a dispute with PayPal but surely there must be a contact for us to take it higher to stop it happening in the future. I am the 20th person this year giving a one star review.

Absolutely appalling customer service.
Taking money without authorisation and when I asked for my money back they ignored me, eventually I got a reply that just point blank said no.

Scammers!!
Never heard about them and they took money from charity account via direct debit without consent! Had to google to find out who they are.

Wish I could give less stars - unbelievable hard company to deal with - digital magazines a nightmare to set up - endless emails - if it wasn’t for their good magazine content I’d ditch them in a heartbeat

hi i bought 4 big ticket vouchers ( blackpool)of your site on Facebook and when i try to redeem them i keep getting a view error and its says unable to load data required for view ?

please help

Don't subscribe to magazines through this company! I subscribed to Practical Classics and my experience with the parent company, Bauer Media has been absolutely abysmal. Neither the website nor the app will let me read the magazine. Even though I am signed in, every time I try to read an article, the screen is covered with a "subscribe now to read this article" banner. The support staff are polite but ineffectual. After numerous emails back and forth, they seem not to understand or are deliberately obfuscating in the false hope I'll give up. I have asked repeatedly for a refund but they ignore my request. Avoid!

They have set up a direct debit for £26 and started taking it without my knowledge or consent- I had never even heard of Bauer Media before and I've definitely not started a £26 magazine subscription.

Odd way to run a business - wish there was a zero-star option.

I had to sort it by contacting my bank for a 'Direct Debit indemnity claim', if you've experienced similar I'd suggest you do the same :)

For extra credit I found Bauer on twitter and let them know my thoughts under a few of their posts, with links to their Trust Pilot reviews. Horrible way to run a business.

For 3 months these gangsters have been taking money out of my account. They are apparently some sort of media company, good for them but I certainly haven't signed up for any of their stuff.

Fortunately it was only small amounts, but it's insane that anyone would have to deal with this at all. I don't have any idea how this could happen in the first place.

Disgusting scammers!

Since April 2022 these scammers have been taking money from my bank account!! A direct debit I never signed up to!! I’ve never even heard of this company!! How they got my details is beyond me. Hopefully I can be issued a refund by my bank! It’s dreadful how anyone can do this to people. AVOID this company and be careful!!

After a winning a competition and looking at who Bauer media was on trust pilot I nearly didn’t respond to the email thinking it was scam. As the poor rating and the fact they was asking for account and sort code details..but thankfully I did!! And about 4-5 working days later I had 1500 pounds in the bank and then 4 adult uefa final tickets sent in an email about a week later. If you have a winning email like I did and are checking the legitimacy of the company please respond because I promise you.. you have won! I As unbelievable as it seems I know. But you have lol.. Big thanks to Bauer media for a great experience iv never won anything in my life. Very happy 5 stars ⭐️⭐️⭐️⭐️⭐️

SCAMMERS!
Cancel your direct debits! No idea how they got my bank details but I saw a Direct Debit was set up on my account without my consent. Be aware and check your account frequently!
Will be reporting them to my bank.