Bauer Media Group Reviews 

Not issuing a refund for a payment taken from my bank account without permission following a magazine trial subscription- they are arguing it was in terms and conditions which I have never seen.
Avoid this company and any magazine subscriptions they offer. I will instead support Mojo magazine directly by buying in a newsagents and I hope the magazine reviews their connection with Bauer.

Awful company. Took another years subscription payment which I did not want. Refusing to refund me, even though I have not received an issue of the magazine yet. Poor show when people are struggling with money nowadays.

This company kept charging my account for months on end without providing any service, when I emailed to complain I had multiple people emailing me asking for screenshots ect then asking for them in different formats, repeatedly stalling and not solving the case or paying back my money and continuing to charge me. Very time consuming and incompetent. Dodgy, stay away.

Make me a winner competition is a scam the majority of people that win are scottish

I have been trying to cancel a subscription for weeks and no one replies and they have just taken another card payment. I have not managed to block them direct with my bank.

Don’t Ever subscribe to WEB Magazines via Bauer Media/ GreatMagazines..!
Just today it’s second year after I tried to Unsubscribe first time - again, they apologises to have taken money from my bank, and in the same mail states how sorry they are - refund is NOT an option, - so sorry.!! WHAT..!

Don’t EVER subscribe to their money trap..!!

Rgds
Henry..

Terrible service, avoid. Received letter of massive price increase on the day they took it from my account. Wasted ages on phone with supervisor, and eventually just given complaints procedure.

-star that’s what you deserve. Your customer service operator was just not helpful. If I heard her say “the thing is” one more time I would have screamed down the phone. All I wanted was to amended my subscription date but apparently they could not do that “computer says no” what a load of 💩 AVOID them like the plague!!

They own Clyde 1 Radio station who have a YouTube channel that has Clyde 1 super scoreboard going out live every night they don’t moderated their channel allowing Football hatred and Grown men spewing and having Digs about CAB night after night complaints have went in but I doubt they’ll be in a hurry to reply

Please do not subscribe to this company believing you are going to receive one of the subscription gifts they promise. I subscribed to Grazia after being told I would receive a bottle of perfume only to be told over and over again that they were sorry and to wait one more week for the gift to arrive. Obviously it never did the whole thing is just there to scam people.

Had a monthly subscription and my card was stolen. Rang up the day after they tried to take the usual amount to give them my new card details and they tried to charge my an increased monthly amount as they said "the offer I had ended". I explained that it was simply my card details to update on the exact same thing I had been paying for. The customer service agent sounded a little stupid if I am honest, she didn't really seem to be with it at all. I just told them to cancel it. I wasn't going to be penalised for having my card stolen, with all the issues that come with that, it's quite insulting and insensitive.

Awful customer service. They don't read your emails properly for a start. I've been trying for nearly a month to get them to understand that I can't register a gift subscription of a magazine to my email address as I have an old inactive one registered and they need to remove this first. They also seem to take the proverbial when using Tesco vouchers - they charged £63 for a digital only subscription with Tesco vouchers when it usually costs £63 for a digital and print subscription when you pay with cash/direct debit. Joke of a company.

Shocking company. Waited two months for a magazine to be delivered to my father (as a gift) and when complained they simply said they'd got the order and it would start the following month. No reason given for the 3 month delay, poor communication and response, obviously didn't read the email and failed to copy everyone in when they were asked to.

I had a subscription with this company for several years they have discontinued my magazine told me I would be given 6 months of another magazine, sent me a code to use on their website to claim the replacement but when I tried to use the code I was told it had already been used. I've tried to contact them by email and phone but nobody can understand my problem apparently. They are absolute rubbish

Order rejected twice with no explanation. Both times my money was successfully held ready for them to process (whatever that means) my order. Both times I was notified of failure a day later. No reason given.

I took out a subscription to Land Rover International using Tesco vouchers. They then stopped producing the magazine but refused to give me any refund because I paid with Tesco vouchers. They only offered a transfer to another magazine which I have been fighting for over two months. I would not recommend this company at all. Terrible customer service.

Took out a subscription to Country Walking Magazine in order to get the OS Maps discount which is now not available due to a discreet change to the T’s & C’s. Incredibly unhelpful and unsympathetic but astute enough to try and lock me into a recurring subscription so I followed the complaints procedure and am now being ignored. Tried ringing and the poor staff just don’t understand what I’m trying to tell them. I would suggest that you avoid this company like the plague.

Paid for a single digital issue, then got a notification that the website was down for maintenance (even though there was no warning of this prior to paying) and I couldn't access the magazine. I was charged the initial 99p though and assumed I'd be able to see the issue at some point. Then they charged me again for £3.99, even though I STILL couldn't access the issue I paid for.

I contacted support about it, asking for a refund and help actually getting access to the 1 issue I wanted in the first place. Took them 2 days to reply and just tell me to set up an account lol. I already have one, that's how I paid for the single issue? 2 days after that they told me they can't cancel my subscription I didn't know I had or give me a refund as I have to pay for 12 months. Pretty sure this goes against consumer laws given I contacted them asap and well within the cooling-off period for any purchase. To top it off, I still haven't got access to the magazine anyway but support won't address that!

I've had to go through my bank to cancel the subscription I didn't sign up for and I'm waiting 15 days to put in a refund dispute. Ridiculous company. Just throw your money down the drain instead, you'll get more joy from it.

*UPDATE* Charged a 3rd time 3 days later but was told that they've given me a refund after I let them know I was disputing through the bank. I'm so disgusted with this company, it is a scam. Don't bother. They just take you round in circles whilst draining your money.

Direct debit taken from my account. I have never subscribed to them - I haven't even heard of them!

Took up an offer of a magazine subscription.Three issues for £5.
I got 2 issues and that was it.In fact not long after I had received the second issue they had already invoiced me for a 4th issue at £4.80.So now the 3 issues for £5 had actually turned into 2 issues for £9.80.No answer on the phone and no reply to emails.Absolute disgrace of a company!!!!