Barton Watchbands provided a prompt refund when I made an incorrect purchase and ensured quick delivery when I selected and paid for the right product. Their response was kind and reliable. Email r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve purchased their watch straps before and they’re great quality and have lasted years. Nicely packaged too. My recent order arrived in about a week which is quick considering I’m in the uk. On this... See more
Company replied
I bought watch bands from them. The band themselves are very high quality; especially the leather ones with quick release are beautiful and very easy to install. My order via USPS took something of... See more
Company replied
Initially, I was very disappointed to find my new band didn’t fit my watch and fussed about having to use pins from an older band. The problem? I ordered the wrong size. Joel contacted me after se... See more
Company replied
Company details
Written by the company
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Contact info
141 Payne Street , 75207, Dallas, United States
- (512) 410-8793
- info@BartonWatchBands.com
- www.bartonwatchbands.com
4.4
Excellent
252 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Barton Watch Bands
Thank you for taking the time to leave some feedback. We take great pride in our customer service. I am happy to hear that Joel was able to assist you in a timely manner. If any other issues come up, we are here to help. Thank you for supporting Barton Watch Bands.
A Team That Cares
Barton's team has always been very helpful and accommodating. They stand by their values and trust the customer. Joel has been a tremendous help, and did not hesitate to send a replacement product for one that had a defect. I'm a loyal customer and will be making many more future purchases.
18 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for the kind words. We are happy to hear that you are very satisfied with your Barton Watch Band experience. We have been in business for nearly ten years. We take great pride in our bands and customer service. Keep an eye on our official website and social media channels for new product announcements. See you again soon!
I inquired about a previous order from 2023
I inquired about a previous order from 2023 and Joel tracked it down and responded to me in less than an hour, providing me the info I needed. Excellent service, thanks!
15 April 2025
Unprompted review
Reply from Barton Watch Bands
We are happy to hear that you are pleased with our Customer Service. We try to act fast when a customer of ours has a question. Great to hear that Joel was able to obtain the information you were looking for. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Joel from customer services made my…
Joel from customer services made my return for the wrong size watch band I order a smooth experience. Simple return process. Quality products . Now I need to order another color way .
Thank you .
7 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to drop us a review. We are pleased to hear that you were happy with our customer service. We try to make our exchange and return process nice and smooth for our customers. We are here to help when you need us! Thank you for supporting Barton Watch Bands.
Great bands and great after sale…
Great bands and great after sale support.
10 April 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. We are happy to hear that you are enjoying our bands and appreciate our customer support team. We take great pride in our products. We have been in business for nearly ten years. We will always be here when you need us. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Excellent straps and excellent company…
Excellent straps and excellent company to work with, helped me get sizing sorted out, even sent an alternate size to try on and said, we will figure out return once you see if this fits. Great customer service and communication!
31 March 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for your message and the kind words. We are happy to hear you are pleased with our support. We understand that watch bands can be tricky at times. It's a game of millimeters! We are happy to assist with an exchange for a different size when you need it. Enjoy those new straps! Thank you for your continued support.
I've been buying Barton for a while now…
I've been buying Barton for a while now and they never disappoint. My go to for any watch band. Customer service is always top notch. Thanks Barton
30 March 2025
Unprompted review
Reply from Barton Watch Bands
We would not be in business for nearly 10 years without the support of customers like yourself. Thank you for choosing Barton as your go to watch band. Rest assured, new colors and styles are on the horizon. We will see you again soon!
Great quality watch bands
Great quality watch bands. Easy to change. Great customer service
25 March 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for the positive encouragement. I will get your note over to our product development team. We strive to make a quality watch band that we can offer at a competitive price. Those quick release spring bars are a game changer! Thank you for your continued support.
Quality bands and exemplary customer service
The watch bands are great and customer service is exemplary. What company do you know that has a one-year exchange policy (if band was not worn)?
20 March 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for showing Barton some love! We take great pride in our bands and also our customer service. We will always stand behind our customer satisfaction guarantee. We are here to assist when you need us. Thanks again!
Great products and excellent customer service!
Top notch customer service, great products, and responsive to inquiries. I love Barton straps, and their customer service is the icing on the cake. Thank you, Barton!
18 March 2025
Unprompted review
Reply from Barton Watch Bands
Thanks for reaching out! We appreciate the positive words. We love timepieces and bands. We are here to help whenever you need us. Keep an eye on our website and social media for new product announcements. We hope to see you again soon!
I made a mistake in ordering a watch…
I made a mistake in ordering a watch strap. I recognized the mistake a few hours after ordering and emailed customer service. They immediately refunded my money, cancelled my order which allowed me to reorder the watch strap correctly. Very satisfied with the customer service.
18 March 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to drop us a review. We understand that orders will need to be edited or cancelled from time to time. We are happy to help when you need us. Our top priority is to get you the desired band that will fit your watch correctly. Enjoy your new Barton Watch Band. Thank you for your business.
I needed to exchange a band due to my…
I needed to exchange a band due to my negligence of not sizing my watch before hand.. Joel made this experience 100% easy and great..
13 March 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for showing Barton Watch Bands and Joel some love! Joel is a great team member that always puts our customers first. Watch bands can be tricky at times. Every millimeter is important to guarantee a secure connection. We try to make our exchange process super simple. We are pleased to hear you were happy with your experience. Don't hesitate to reach out with any questions. Thank you for supporting Barton Watch Bands.
I’m going to build a Time Machine
I’m going to build a Time Machine! So I can go back and tell my past self not to order from this company. There are lots of better options out there.
25 February 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for your honest feedback. We would love to make this right. We take great pride in our watch bands, and offer a 100% customer satisfaction guarantee within the first year of purchase. We strive to make a quality band that we can offer our customers at a competitive price. If you have not already, please contact us at customerservice@bartonwatchbands.com
THIS IS FRAUDULENT COMPANY
THIS IS FRAUDULENT COMPANY. I BOUGHT AN LG WASHING MACHINE FROM CONTAINERLIFTCOMPANY.COM BUT THE PAYMENT RECEIPT CAME FROM BARTON WATCH FOR A WATCH. I CONTACTED THIS COMPANY BUT THEY KNOWING THAT THIS IS A FRAUD, STILL CHARGED MY CREDIT CARD !!!! BLOODY THIEVES
22 February 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for contacting Barton Watch Bands.
We are a legit company based in Dallas, Texas. We sell watch bands and have been in business for nearly 10 years.
If you believe that you have been a victim of fraudulent activity, please contact us immediately at customerservice@bartonwatchbands.com.
We take fraudulent activity very seriously, and would be eager to assist you with this issue.
Terrible company
Terrible company. Slow support response. Bad business. Slow response on refunds. I would NOT recommend. I would give 0/5 Stars if I could!
2 January 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for contacting Barton Watch Bands. We are sorry to have disappointed you. This was never out intention. We are a small company based in Texas that stands behind our products and takes pride in our customer service. We would like to resolve this issue and regain your trust. Could you please send a detailed description of the issue you experienced to the address noted below.
customerservice@bartonwatchbands.com
Thank you for considering Barton Watch Bands. We will await your reply.
Great products, Great people!
Great products, but the best customer service I have ever experienced. A strap failed 11 months into the 12 month guarantee. I spoke with an associate on a saturday and a replacement was shipped on monday, no fuss no problem! Also, the company does good community service work in the Texas town where it is located. Great people, great products. Five Star all the way!
8 February 2025
Unprompted review
Reply from Barton Watch Bands
Thank you for taking the time to leave us a review. We truly appreciate the kind words. We take great pride in our customer service, and are always here to help. We look forward to seeing you again soon! Thank you for supporting Barton Watch Bands.
Don’t order these from Barton
Don’t order these from Barton . It’s been 2 weeks and they still have not arrived . They use UPS who are terrible. Their customer support is a BOT . Am pretty sure I will get a tax bill when they arrive too based on below. Let’s see.
28 December 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for contacting Barton Watch Bands. We appreciate your honest feedback. International orders can take some time to be delivered (2-3 weeks). That said, we are always happy to help with a reshipment if an order goes astray. We can be reached at customerservice@bartonwatchbands.com
Best Strap on the Market
I absolutely love my Barton elite silicone strap for my casio duro. It is the most comfortable strap that I own. Just picked another one up too!
13 November 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for supporting Barton Watch Bands. Our Elite Silicone collection is a fan favorite! We are happy to hear you agree. We will see you again soon!
I love my Barton Bands!
I love my Barton Bands!
I have ordered from Barton 3 or 4 times now, and have had a positive experience each time. The bands are well priced, well made and arrive quickly. Last order I got, I wasn't in love with one of them after putting it on my watch and I reached out to them for an exchange and they swapped it out so quick without me having to do anything but mail back the old one. Great customer service, thank you again Josh for the help. You guys have my business for life.
7 November 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for your kind words. We were happy to assist you. Enjoy the straps! We are here when you need us.
Best,
Barton Watch Bands
Great customer service
I have ordered several band from Barton and have been really happy with those bands. I recently thought I ordered one thing, and somehow got the wrong size. They shipped my replacement within 24 hours of being made aware of the problem
4 November 2024
Unprompted review
Reply from Barton Watch Bands
Thank you for your feedback. We take great pride in our Customer Service. I am happy to hear that you noticed that. Enjoy that strap!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.