First Abu Dhabi Bank PJSC Reviews 

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Zero service

Worst bank in UAE..I am writing this review out of deep frustration with First Abu Dhabi Bank (FAB) for their handling of my account. This has been an incredibly stressful and unacceptable experience.
Key Issues:
Unauthorized Charges: Despite never using the credit card for any transactions, the bank continues to levy significant service charges on the account, accumulating a debt.
Lack of Transparency: I was never intimated about yearly charges, and I never signed any documents agreeing to these fees. These charges appear to be applied without consent.
Threatening Communication: When I contacted customer service to dispute the amount, I was shockingly told that I could be stopped from travelling at the airport for this disputed amount. This is a highly aggressive and threatening tactic.
Zero Resolution: I raised an official complaint with the bank (Complaint No. 2511104950867), which remained unresolved. I escalated the matter to Sanadak, the financial ombudsman, and that claim was declined without a satisfactory reason.
Financial Hardship: I am not in a financial position to pay for charges that I believe are entirely unfair and unjustified.
The bank has failed to provide a resolution, acted unethically in its communication, and shown a complete disregard for customer well-being. I strongly advise caution when dealing with this institution.

I went to this bank and switched accounts from ADCB for the sake of mortgage product. They were great at the time of opening the account and giving me the mortgage. After that their customer service is non- existent. You cannot get through to anyone on a phone. They don't reply to emails. The worst bank I have every dealt with

Worst banking experience in UAE. I have never seen an irresponsible customer unfriendly careless banking service since the last 10 years of my UAE life. Each and every service they will extend upto the maximum and exceeded time frame and if l experienced it personally especially from Delma mall branch. I suggest FAB to conduct a customer relationship and management class to improve the behavioural and cultural status of the employees based in my experience in FAB DELMA MALL BRANCH. Very disappointed banking service.

Very poor experience with FAB Bank. I made an international online transfer to Italy 10 days ago, and the funds are still not cleared. I contacted customer service three times and visited a branch, yet no one could provide a clear answer or resolution.

The chatbot makes it unnecessarily difficult to reach a human agent, the exchange rates are among the worst in the region, and overall customer service is unacceptable. I have been a customer for only four months, and this is easily the worst banking experience I have had locally or internationally.

This people block me after 15 years! Why? They think I wash money !😂 funny right? I am not even manager here! After 7 month of block !!! I give all documents they need ! They unblock me and blocked after 5 days! No calls, no letters, just block ! Again and again! You are not working there! You don’t care about anyone ! Zero customer service! Dubai mall brunch poor like crazy! Every time broken machines and service zero! Probably someone using their power over people . You better look after rich people that spend millions in Cartier and cars shops! But sure u don’t check ur people !

I am extremely disappointed with my experience at FAB Bank. The level of unprofessionalism displayed by the staff is unacceptable for a bank of this size and reputation. Basic customer service standards seem to be completely ignored — staff appear disinterested, poorly trained, and unwilling to provide clear or accurate information.
Simple requests take an unreasonable amount of time, and instead of offering solutions, employees pass responsibility from one person to another. There is a clear lack of communication, organization, and accountability. At times, it feels like customers are an inconvenience rather than the reason the bank exists.
Overall, dealing with FAB has been frustrating and exhausting. I would not recommend this bank to anyone who values professionalism, efficiency, or respectful customer service. Significant improvement is needed in staff training and customer handling.

My experience with FAB has been extremely disappointing, especially regarding a recent fraud case I raised. Despite clearly explaining that I did not make the transaction, the bank rejected my dispute twice. Their feedback stated that I did the transaction through my wallet, even though they froze my credit card immediately after it occurred, and their own customer service agent confirmed that the bank had flagged the transaction as suspicious.

When I filed the complaint after receiving the first rejection on the fraudulent transaction, it took multiple follow-ups before I was informed that the team handling my case could not assist. Only after a month did they realize they had been following up with the wrong department. Even after redirecting the case to the correct team, my dispute was rejected again.

To add to this, when I requested proof supporting their decision, they are ignoring —or unwilling—to provide any documentation or evidence.

I do not recommend FAB to anyone. This is not the first issue I’ve experienced, and since October, their service quality has declined drastically.

If there was option to give zero Star I would do that, Customer service virtual assistance is total disappointment. I have never seen this poor customer service then any where else.

I am really disappointed because the FAB app is always under maintenance, and because of this I lost a very important transaction.

Worst customer IVR system they have entire in the world

20000 UAE currency were taken out of our bank without our authorisation. FAB will not return our monies. We gave no ATP password for this transaction. We are now seeking legal action against these colorful characters. Our advice is take your money out of this bank and try deposit elsewhere.

They will say a lot of benefits, but they charge many hidden fees.
If you are not monitoring your statement, you will lose money.
Stay away from FAB deals.
1. They market huge benefits — but reality is different
2. Hidden fees show up silently
3. FAB’s 0% is NOT truly 0%
4. Customer service is extremely poor
5. If you do not monitor your statement every month, you WILL lose money

I had a great experience working with Junaid Ahmed in Dubai Mall. He is extremely professional, polite, and always ready to help. He guided me through every step with patience and efficiency, making the whole process smooth and easy. I truly appreciate his excellent service and highly recommend him to anyone looking for reliable banking support in Dubai.

I don't agree with other Reviews. But I have been there multiple times, and Operations Manager Mr Basit and Mr Junaid Ahmed were very helpful. Junaid is always helping out of the box in banking services.

Juneid Ahmad working in Dubai mall, 100% top services and very helpful. He deserves to be a top manager really. We wish him all the best in his future endeavors.

Excellent service from the employee Mr juanid Ahmed from Dubai mall branch.

Worst services ever
First they blocked my card for no reason and when I called thousand times all I get is apologies nothing useful.. the customer service agents are lazy and very unhelpful they will answer your call and give you hopes but at the end of the day the problem remains unresolved..I called them countless times to unblock my card and every single time they proved to be useless.. I’m unable to access my own money even after providing them with vital informations .. they made me look like a fool at the ATM .. they promised me the card will be open and functional after 20 minutes, I waited and went to the ATM just to realize that it’s still blocked.. I wasted my air time to call this bank and still there’s no change… I’ve been doing my Netflix subscription with my ATM for 1 year plus and one the agent I spoke to said my card was blocked because they realized Netflix was try to renew it subscription ( it’s funny how they only realized after one year that I’m using card to pay Netflix for it services) .. the card is still blocked.. don’t use this bank please they will frustrate you miserably .. I went to the ATM more than 20 times each time they promised I will have access to my money in 20 minutes.. worst experience and very poor services

The moment you need support the poor service is not capable to support you. Im trying since two month! to close my bank account which was linked to a credit card. The guy who took the cancellation didn't follow up at all, it seems. After several visits at the branch in Al Ain I started the whole procedure again now. This is just one sample of the very unprofessional performance of the staff. Reaching out for any kind of service by phone is not possible in reality. I wouldn't not recommend this bank to others.

Worst customer service, worst staff. At first they are nice and all good talks, but if you face any issues they don’t care at all. Regret i opened business account in their bank. The staff also their nose is up like they owned the bank. Never again fab .