B&G Reviews 

Update (August 2021): After contacting Missy at the service/marketing email, the issue was immediately escalated and resolved within 24 hours. B&G shipped the radio overnight, free of charge. Missy and the executive team were very professional and ensured the best customer service experience. Thank you for all your help!

In March, 2021 I contacted B&G customer service to ask for assistance in servicing a minor defect in a B&G H50 handheld unit.

I was informed at the time that the H50 was out of production and that service could no longer be performed, but that as an alternative a 50% discount would be offered on an upgrade to the latest model of V60-B VHF radio and matching V60 handset. I opted to take advantage of this offer at the time and was told that the new equipment was in stock and would ship immediately upon receipt of the old equipment being traded in. I uninstalled my older H50 and V50 equipment and sent it to B&G/Navico for RMA processing and gave a credit authorization for the discounted upgrade price. After much time passed I inquired as to the status and was told that the new equipment was actually on backorder. After several months of waiting and multiple points of contact with customer service I still had not received the new equipment and have not gotten any meaningful assistance from customer service. I was informed that it was impossible to simply return my old equipment as it is destroyed automatically when returned.

I then followed up every several weeks with customer service, to no avail, and finally inquired if alternative equipment of lesser value could be shipped. I was told that a V60 radio could be shipped instead of a V60-B and was told that this would be shipped free of charge due to the inconvenience of several months of delay. After significantly more time elapsing with no communication I contacted B&G service back again today and was told that the replacement equipment had not yet shipped because a credit authorization was needed for a $500 charge, after having been told the replacement would be shipped to me free of charge previously, and of course I also was not even contacted for a credit authorization.

I find myself in the situation of having shipped a functional radio to B&G early this year on the promise of a discounted upgrade that was purportedly in stock, only to have indefinite and open-ended delays, with no customer service resolution and a complete lack of initiative to resolve the situation. Functionally, this is equivalent to B&G taking the full value of my equipment without compensation. This is a vital and expensive item of safety equipment required for activity on my vessel, and I cannot continue to proceed without a replacement. My communications with B&G customer service are well-documented and made in good faith.

Although I felt the Email was not "Read" and my concerns about the chartplotter power cable not being addressed, I guess my own perspective and ignorance of the situation is misplaced.
The power cable does work, yet not as illustrated in the manual.
The chartplotter was replaced and is functional.
I am very pleased Navico was responsive to my concerns and resolved the situation quickly and with elevated fairness.

This company is amazing!
They actually answer the phone when you call, and provide great tech support.
The order and shipping process is very simple and smooth.
I know I can always count on B & G for great products and support.

Bradford Lewis
Seattle, WA

FedEx lost package; B&G didn’t respond to my email asking them to look into it. 1-star.

Update: it looks as though they worked with FedEx to locate package; now expect delivery tomorrow. They need better mechanism than a bad rating on “trustpilot.com” to be altered to shipping problems. Upgraded rating to 4 stars.

The Nemesis 9 that I purchased and was a very pricey readout and was advertised as, "set up automatic point of sail dashboards or entirely create your own." It said nothing about this feature not working with Triton2 or Vulcan. I have around 13K invested in B&G instruments. I had been sharing with other sailors how the Nemisis will automatically change with point of sail only to find out it doesn't! I asked this question before I installed it and didn't get an answer right away. My plan was to return it if it didn't have this feature. After I purchased it, I found some conversation on Sailing Anarchy that said the feature doesn't work with Triton2 and Nemesis wasn't worth the money. I reached out to see if this was true and it took weeks to get an answer. Looks like I should trust Sailing Anarchy for information rather than B&G? Now I have the instrument installed and had a custom bracket made for the installation so returning it is not a great option. So now I guess I just live with my disappointment and add to the Sailing Anarchy discussion to warn others.

Placed the order June 10th, no news til June 17th when I prompted status

Needed a part to replace a thin plastic piece which broke during installation attempt. They advertised a part kit, but don't actually sell it, though numerous other parts are sold. The B&G rep directed me to purchase the replacement part from one of the many other international locations outside the us. Several were found which had the part in stock, went through the purchase cart login process with shipping addresses and so forth. After shopping on each site, while closing out the purchase each site gave a denial to the effect "we will cancel order for outside the country xyz". So why not stock the product in the US if you stock it elsewhere? And way make a customer jump through hoops trying to purchase outside the country if you knew it was such a waste of time?

Delivery was very fast. Thanks

B&G support is very helpful. Items I ordered arrived on time. Thanks.

Connectivity Issue. Bought a new H5000 Race /Color Graphic display to replace the H3000 Race display used with my H3000 Hercules CPU and other displays. Phone based tech support said no Fastnet to NMEA 2000 cable needed. On-line tech support said it is. Bought Fastnet to NMEA 2000 cable and installed on my new H5000 Graphic display. Hooked up cable wires to previous display contacts and am left with a blank screen. Power is fine. Maybe I really didn't need the conversion cable after all. Or there is some other connectivity issue. Stay tuned.

A week after making a purchase I have no idea if the thing I bought was in stock, when it may ship, and no response to a contact form when I asked for an update.

I have always been impressed with legendary B&G products. They are top class instruments for sailing. When it came time to upgrade it was my 1st choice.
My purchase with B&G was great with fast shipping, great customer support and service..
I highly recommend B&G products, 1st class all the way

B&G did OK. FedEx let the package sit in a transit area in MS for four days with no holiday involved and another day in another transit area and never changed the delivery date in their tracking app. had to cancel the crane at great expense and reschedule for another day. Not great FedEx.

I have attempted to purchase 6k worth of components. I have not received one email confirmation of my order even though a hold has been placed on the funds in my account. I’ve called several times now and actually spoken with a few different people who assured me that I would be receiving an email on that day. Still no email. The last correspondence was with Christine who explained that my NAC3 Corepack was out of stock and that the other components wouid be shipping overnight. Still no indication of when and if I’ll be receiving any of what I ordered.

This is an edition to my original review.

Upon further review, in fairness to the company, I see that the funds were originally placed on hold and later the hold was released, which I am grateful for. I stand by my original review of “poor communication” however. There was no email confirmation of the original order, there was no indication that the order had been made other than a hold placed on the funds in my account. I had to search the internet to find a number for the company I placed the order with which I thought was B&G but turned out to be Navico. Once tracking the number down I was given another number to call which was the “e-commerce” division. I eventually spoke to someone that told me the order had indeed been placed but was being “held” because one of the items was on back order. She told me someone would call me to confirm when the order would be filled and that I would be receiving an email that day confirming all of this. Did not happen.
Next day, I call again to speak with another person who told me the missing item would indeed be filled as it was shown to be in stock in their warehouse. Again, an email would be forthcoming that day. Nothing.
Day three of my process of tracking all of this down… BTW, this would be day 6 after placing the original order. Spoke with Christine who I again had to call, who told me the entire order would be filled and that it would be shipped overnight express. She was pleasant and apologetic. I reiterated to her I still had no confirmation email. I told her I was working with some deadlines and needed these items ASAP and if I couldn’t get them within a few days, that I would need to purchase at least one of the items somewhere else. I recieved my first email notification from this company later that day, which stated that they couldn’t get the item that may or may not be in stock.
I’m patient, but when we’re talking about $6000 worth of items that you may or may not have ordered because you only see funds held as pending and no actual confirmation receipt, I start to get impatient. Come on guys, you can do better. Communicate better with your customers.
Brian

My response to the companies response below:
If Navico's trust pilot reviews on this review platform are an indication of their commitment, somethings not working. They made the really "pleasant" response to me below, but didn't reach out to me personally to make an apology for all of the wasted time and effort I put in to attempt to order from them.

The person I spoke with helped me identify the mounting solution I needed, and assisted me with the order. Thank you

Product was great and got it quick. Perfect!

Coming from a separate industry, commercial construction, I worked extensively with engineers and architects for decades. My experience with B&G's support team I can share; they're respectful & on point! For someone who is still learning, precise & clear input is indispensable. No less, greatly appreciated! The product line speaks volumes, not enough room here, surf the site :)

The experience was good, was a misunderstanding when I got try to by the first Time I got a email about frauds I didn’t know was from you, I thought was a fraud email try to get information so I never responded and my order was cancel. Know I send my second order, but never got the email so I don’t know it is ok. The money in my account is gone, so. But I love B&G I am changing all my instruments in my sailboat so I need by more staff.

Tried to buy a chart plotter online. Paid by Visa card.They took my money and then some random credit company emails me and asks me for a copy of my cc and ID to ensure there is no fraud. But they already had my money! There was no way I was going to send personal info to a random online company and so had to cancel the order as B&G would not ship without this "verification". never had this kind of experience with any other online shopping company, very disapointing.

I was happy with my purchase. I would be convenient if you had a phone contact and not just a email, my purchase was running a bit slow and needed to check status.
All worked out fine! Thanks.