We have been using the paid B&G app for several years as a backup for our navigation, and because it is easier to zoom in and out quickly on a phone or tablet. Until now, we were satisfied with... See more
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The Triton 2 shows tide direction but is unable to show speed for no reason other than b&g trying to frustrate customers into buying the much more expensive 500 product which does show this simple... See more
Company replied
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc. 1st - show the fu... See more
I have been trying to contact B&G technical support by phone and Web form for more than a week and no one is responding. I have waited on the phone support line for more than 2 hours on more than one... See more
Company details
Information provided by various external sources
B&G has been at the cutting edge of sailing innovation for 50 years. Whether you’re motivated by the thrill of your next race or a passion for cruising, our electronics are designed for you. Our racing heritage gives us an unrivalled platform for developing new technology, which is put through its paces by the world’s best, in the most challenging conditions. You’ll find B&G powering Grand Prix victories and inspiring the adventures of cruising sailors.
Contact info
Lulworth Close, SO53 3TJ, Chandler's Ford, United Kingdom
- www.bandg.com
1.8
Poor
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Provide more device installation and compatibility
The device installation and compatibility should be presented with the product. For example, the RF25, it should be shown what NAC unit it can work, what drive, NMEA200, etc.
1st - show the functional benefits,
2nd - show how it can be installed, configured, family compatibility and usages
3rd - to buy
Provide devices features comparison - EX: NAC3 and NAC2; or Vulcan vs Zeus, etc.
9 February 2022
Haven’t finished the setup yet but…
Haven’t finished the setup yet but installation instructions could be improved. Diagram shows rudder sensor going into NAC3 unit but unit wiring has a network plug which can’t go into NAC unit.
9 February 2022
So glad I purchased a vulcan 7.
5 February 2022
Reply from B&G
What a great unit!! Thanks for doing business with us, Sean. We appreciate you!
The unit came as expected
The unit came as expected. Was installed in a few hours and interfaces with my NKE system seamlessly.
4 February 2022
Reply from B&G
Thanks for the positive review, Mark. We're so glad to hear that you had a positive experience. Thank you!
The measure of a company is how they do…
The measure of a company is how they do when they make a mistake. B&G earned a 5-star for how they handled an e-commerce issue.
Bill
USCGMaster.com
1 February 2022
Reply from B&G
Thanks, Captain Bill. We appreciate your review. We're so glad to hear that the issues were worked out and that you had a positive experience.
So far so good
So far so good, we will see after my part arrives. Probably should have waited for that if you were looking for a five star review… just saying
24 January 2022
Reply from B&G
Thanks for your feedback, Colin. If you do have any issues at all, please let us know and we'll take care of it. Thank you so much for doing business with us!
I love B&G and Navico
I love B&G and Navico. Yes, I've had a couple of issues but they try as hard as I do to resolve them and it looks like everything is corrected now. Fingers crossed!
17 January 2022
Reply from B&G
Thanks for the compliment, Tom!! We're so glad to hear that you had a positive experience. If you do have any further issues, please don't hesitate to reach out to us. Thank you!
Packages were delivered on time
Packages were delivered on time. I have not installed them yet, so I don't know how they work. Install in the spring.
17 January 2022
Reply from B&G
Thanks for doing business with us, Rick. We appreciate you! If you do have any issues or questions when you're installing, please don't hesitate to reach out to us. Thank you.
Customer Service was extremely helpful…
Customer Service was extremely helpful for a return.
Quick shipping, however the tracking numbers rarely could show progress (usually unknow number).
Easy to order and check out (intuitive)
Good pricing and hard to find items available for many brand name replacement parts.
13 January 2022
Reply from B&G
Thanks for the positive review, Lonnie! Sorry the shipping was a little slow. Thank you.
I still don’t have the parts I ordered
12 January 2022
Reply from B&G
We're so sorry for the delay. We see that your item was delivered on January 12th. If you didn't get it or if you have any issues, please let us know. Thanks for doing business with us. We appreciate you.
Reply from B&G
Thanks for the positive review, Chris. We appreciate you!
I just had all new B&G electronics installed.
I just had all new B&G electronics, MFD, instruments, radar, auto pilot installed and I like it all.
The B&G people here in the USA have been responsive and thoughtful. But, the off-shore tech was a little "off". He tried to help but was not helpful. Could not understand the problem.
The only problems are I have gotten 2 SonicHub2s that were defective. And, like many companies, a number of products are out of stock.
But, great products.
31 December 2021
Reply from B&G
Thanks for your feedback, Joseph! We appreciate you. Also, we will forward your review to our management team to see if further training can be done to improve off shore tech support. Thanks for taking the time to let us know.
Reply from B&G
That's great to hear, Stephen. Thanks for letting us know, we appreciate it!
Can not wait to get this unit…
Can not wait to get this unit installed!
Looks so cool!
14 December 2021
Reply from B&G
Thanks for doing business with us, Frank. We appreciate you!
Ordered Halo 10m cable
Ordered Halo 10m cable. Fast shipping. Which I could directly order more items rather than from distributors.
Thanks
28 November 2021
Reply from B&G
Thanks for the positive review, Michael! We're so glad to hear that you had a positive experience. We appreciate you.
Good experience
Parts came on time and in good condition. The only complaint is that a USPS tracking number was provided but FedEx delivered, so it was not easily tracked. Eventually, I figured out if you entered the USPS number on the FedEx site it worked.
23 November 2021
Reply from B&G
Thanks for the positive review, Rasmus! Thanks for doing business with us. We appreciate you!
Reply from B&G
That's great to hear, Alan! Thank you so much for doing business with us.
The customer experience is lacking
The customer experience is lacking. I wanted to change some details of my order but I received no order confirmation e-mail and no contact phone number is listed on your website ordering system. The first e-mail received was the "shipped" e-mail and by then it was to late to change the order and even that didn't have contact information listed.
I did receive the equipment I ordered and so far I am happy with it (have not installed it in the boat yet).
29 October 2021
Reply from B&G
Thanks for your feedback, Jeff. You should have received an order confirmation with the details. We will look into this to see if we can identify the issue and correct it. Your review has been forwarded to management to be investigated. Thanks for taking the time to let us know. We appreciate you!
Purchased WS320 directly from B&G after order from a vendor was cancelled
Purchased WS320 after order from a national retail vendor as a package unit was cancelled due to supply chain issues. This was after about six months of trying to get updates and status. Once the order was cancelled, ordered directly from B&G and arrived within about a week. Installed receiver under the deck in the bow of the boat after testing the GPS signal strength in different locations inside and outside of the vessel. The fiberglass deck had the least reduction in signal and the greatest level of protection. Unit sync'd quickly and has been reliable for the few months of use. Would give five starts but the wait for the original order and eventual cancelling was many months.
8 September 2021
Reply from B&G
Thanks for your review, Barry. Sorry to hear about the original delays but very pleased to hear that you were able to get it directly from our website fairly quickly. We appreciate you doing business with us. Thanks!
Zeus3 and Triton 2
The Triton 2 shows tide direction but is unable to show speed for no reason other than b&g trying to frustrate customers into buying the much more expensive 500 product which does show this simple number - for double the price.
The zeus3 plotter products have lots of physical buttons all of which are useless. It doesnt have any buttons to move between your preset screens - its all touch which is a real pain.
Generally very poorly designed products imo.
23 August 2021
Unprompted review
Reply from B&G
Hi, Zek. It's disheartening to hear how frustrated you are with our products. We do appreciate you taking the time to let us know what you think so that we can have the opportunity to make improvements to our products. Thanks for your honesty.
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