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Bamboo Flooring Co Reviews 

4,174
•
TrustScore 5 out of 5

4.8

Flooring Store
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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the solid flooring, noting that it is durable, visually stunning, and remarkably easy to install in their homes. Consumers also value the prompt delivery services and the incredibly helpful customer support team that readily assists with modifying or managing online purchases. However, some people mentioned frustrating issues with external courier services causing unexpected shipping delays or splitting orders across multiple days. A few reviewers were not happy with receiving damaged wooden planks, mismatched colours between boxes, or incorrect items that required complicated return processes.

What people talk about most

Product

Customers report great satisfaction with the product, describing it as high quality, hard-wearing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the products as built to last,... See more

Order

Clients share positive opinions on order experiences, highlighting that the process is very easy and... See more

Service

People report positive experiences with service, highlighting fast and efficient support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bamboo is a sustainable material and we have done several eco houses in tiger bamboo flooring and bamboo parquet flooring. Bamboo is 2 x harder than oak and the product is solid wood so can be sanded... See more

Rated 5 out of 5 stars

I've only order half a dozen samples and haven't decided which ones to order, but if the box of samples and the speed at which they were delivered is an indication of the service and quality, then I'm... See more

Rated 5 out of 5 stars

We previously had flooring from them and had a pack left over si made sense emeto use that and buy more for a second toom. The showroom staff were very helpful working out exactly how much needed... See more

Rated 5 out of 5 stars

This will be the 3rd time ( and second house ) I've used bamboo flooring company to order engineered parquet. It's beautiful, hard wearing , easy to lay and a cinch to look after. If you're wonderin... See more

Company details

  1. Flooring Store
  2. Flooring Contractor
  3. Wood and Laminate Flooring Supplier
  4. Wood Supplier

Written by the company

The Bamboo Flooring Company, established in 2004, is a UK distributor and retailer based in Leicestershire. The company supplies solid, strand-woven, and engineered bamboo flooring, alongside Hempwood, matching profiles, and general wood floor care products. As a direct importer, the business serves residential and commercial markets across the UK mainland. Our extensive product range includes solid, strand-woven, and engineered bamboo flooring, alongside innovative Hempwood® options. We provide various installation profiles, including Tongue & Groove and Uniclic® systems, available in distressed, matt, and satin-matt lacquered finishes. To complete your installation, we stock compatible underlays, solid bamboo profiles such as skirting and stair nosing, and adhesives from trusted brands like Sika and Elka. For long-term maintenance, we supply general wood treatments from Bona. We offer free mainland UK delivery on orders over £500 (exc. VAT), fast nationwide delivery from our 1300ft² warehouse, free flooring samples, and a price match guarantee. Many of our bamboo products carry full 100% FSC® certification (FSC-C109654). Backed by an 'Excellent' cumulative average Trustpilot score from over 4,000 reviews, our team offers expert support from measurement to installation.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,174)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent customer service

Excellent communication for initial purchase and then easy to pick a delivery date. Tracking number allowed us to see exactly when being delivered. Delivery driver courteous and moved pallet to area as requested

3 March 2026
Rated 5 out of 5 stars

Fantastic product and customer care.

I previously bought bamboo flooring from these guys to redo our lounge, so I knew where to go for my new bedroom flooring. Excellent quality, great price and prompt delivery. I under ordered on the skirting and on the day it was due to be shipped I realised I'd ordered the wrong colour, when I phoned to explain I was assured the order could be changed and sure enough, later that day I received the correct order. Excellent service, great product, I bought the engineered natural strand bamboo and it's looking good, almost finished, very pleased with the result.

12 February 2026
Rated 3 out of 5 stars

Product good - online calculator v poor

The flooring itself is fab but your on line calculator over calculates by a huge amount. I ended up with over 7 square meters over at a cost of £280 and the cost to send back was £182 which is extortionate.

5 February 2026
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Reply from Bamboo Flooring Co

Hi, The online calculator works perfectly well, i can see it was your builder that placed the order. He ordered 6.5m2 more flooring than underlay, this is clearly the fault of your builder over ordering so you should go back to him as he should be covering the cost of his own error and not you.

Rated 5 out of 5 stars

Thank you x

Thank you so much ❤ The samples are great ☺

Thank's for the samples 💜 They are great.. Just need to have a proper think what I'm wanting but I just wanted to say thanks 💜💜

6 February 2026

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