A competitively priced SRAM Rival Group set. Dispatched and delivered on the promised date. However, it was let down by parcel force delivery as packaging was heavily damaged and open on one corner. L... See more
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Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
I visited Balfe’s Bikes Gatwick showroom today and was looked after by Ruth. She was brilliant and genuinely helpful, patient, and no question was too much trouble. We spent time going through differ... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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Great support, friendly help!!
Just got a bike for my daughter, so need the seat to be adjusted, @Ceovind attend us, very friendly, amicable and patience, sorted our bike in no time… Balfes experience has been great!!!
18 August 2026
Unprompted review
Great to deal with
Easy to order, called back to follow up when i asked questions - all round good service
8 August 2026
Ordered a bike via cycle to work…
Ordered a bike via cycle to work scheme- Balfes made it very easy and was able to secure a bike in the sale until scheme funds were made available. A few bits needed amending on the order but the communication via email was excellent- prompt and straightforward- thank you, would recommend for future bike / accessories shopping.
12 August 2026
Terrible!
Terrible!! bike turned up with no stablizers, and no pedals!! contacted Balfe's and they said they would send them out immediately...still haven't arrived. literally ruined my 5 year old little girls birthday!!
8 August 2026
I used Balfes Bikes through the…
I used Balfes Bikes through the cyclescheme.I ordered from up in edinburgh,and was swiftly delivered within a couple days.
Would definitely recommend Balfes bikes and will further more be buying my gear from here.
Very reasonable priced as well.Saved £200 on my bike from here compared to trek online store.
7 August 2026
Had everything I wanted on website
Had everything I wanted on website, easy to order and quick delivery, issue with an item ( shoes that didn’t fit, if you want ride concepts considering ordering a size up ) but it was super easy to raise a return, will use again in the future
8 August 2026
Still waiting to receive my child’s…
Still waiting to receive my child’s bike which was paid for 11 days ago. 2-4 days delivery time is stated on the website and have now missed my child’s birthday
12 August 2026
Quick and efficient
12 August 2026
Amazing service
Amazing service, charming staff, very knowledgeable and considerate, orders arrived within a day and love my new bike!
12 August 2026
Ready availability of the specific…
Ready availability of the specific suspension seat post.
12 August 2026
It would be nice if someone replied to…
It would be nice if someone replied to my emails. We have been sent shows and pedals that don’t match. I understand mistakes are made but i don’t accept that the supplier just ignores repeated requests
8 August 2026
Excellent service
8 August 2026
Very satisfied with purchase and delivery process
Excellent and quick customer service by Joshua, and then excellent and friendly delivery van and fitting service from Ian.
12 August 2026
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