The product packaging took a little beating because of the new tariff regulations. However, the Baker Ross team handled my order with care and professionalism to track it down and ensure it was succes... See more
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Unfortunately, they stopped shipping to the U. S. They did not let me know this for weeks so it looked like my order was in transit. I am still waiting on my refund.
Company replied
I purchase crafts for my autistic son, he really enjoys them…helps calm his anxiety. Shipping was very quick this time. I am extremely disappointed that you are currently not shipping to the USA. Plea... See more
Company replied
This shipment of small wooden letters was taking longer than I thought it went to be delivered. I emailed the company, who informed me that the letters were coming from the UK. That it would take long... See more
Company details
About Baker Ross USA
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
3.7
Average
694 reviews
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Worst company ever! Don’t buy from them!
Your materials are awful (quality is poor annd cheap and things don’t assemble right) and your return policy is ludicrous! I recommend NO ONE ever buy from them!
16 January 2025
Reply from Baker Ross USA
Hi Kristine,
Thank you for your review.
We understand your frustration with the quality of our materials and the return policy. We appreciate your feedback and will use it to improve our products and services. We strive to provide our customers with the best possible experience, and we apologize that we fell short in this instance.
Best regards,
Valentina
The Baker Ross Team
Simple games bring simple pleasures
The order came in goodtime. My students are enjoying these simple games. Thank you for making them available for me to purchase.
21 January 2025
Reply from Baker Ross USA
Hi Glen,
We are so happy to hear that your students are enjoying the games. We appreciate your kind words and are glad we could help.
Kind regards
Lynn
The Baker Ross Team
They were very professional and kept me…
They were very professional and kept me updated on my shipment!!
20 January 2025
Reply from Baker Ross USA
Hi there,
We appreciate your kind words and are glad to hear you had a positive experience with our team. We strive to provide excellent customer service and keep our customers informed throughout the shipping process.
Kindest regards
Lynn
The Baker Ross Team
Little slow
17 January 2025
Reply from Baker Ross USA
Hi Don,
Thank you for taking the time to leave us a review.
We are sorry to hear, your parcel arrived a little later than expected.
We apologise for any inconvenience caused.
Best wishes
Lynn
The Baker Ross Team
Reply from Baker Ross USA
Hi Terri,
We're so glad to hear you were pleased with your order!
Many thanks
Lynn
The Baker Ross Team
Reply from Baker Ross USA
Hi Josephine,
Thank you for your kind words. We're glad you enjoyed your recent purchase.
Kind regards
Lynn
The Baker Ross Team
Reasonable shipping and timely…
Reasonable shipping and timely delivery! Product was competitively priced and of good quality.
7 January 2025
Reply from Baker Ross USA
Hi Jan,
Thank you for your kind words! We're thrilled to hear you were happy with the shipping, price, and quality of your recent purchase. We appreciate your business and hope you'll continue to shop with us.
Best wishes
Lynn
The Baker Ross Team
Reply from Baker Ross USA
Hi Michelle,
Thank you for your review.
We are thrilled you enjoyed our DIY projects. It makes us so happy to hear that you had a positive experience and found the projects engaging and fun. Your feedback means a great deal to us, and we are so glad we could contribute to your creative projects. We are constantly striving to create new and exciting projects, and your positive review motivates us to continue doing so. We appreciate you taking the time to share your experience, and we hope you will continue to enjoy our DIY offerings. Thank you again for your kind words.
Best regards,
Valentina
The Baker Ross Team
Have not received my order yet !!
Have not received my order yet !!. Has been over a month
24 December 2024
Reply from Baker Ross USA
Hi Sharon,
Thank you for taking the time to leave a feedback.
We understand your frustration about not receiving your order after a month. We sincerely apologize for the delay and the inconvenience this has caused. We know how disappointing it is when an order is late, and we want to assure you that we're looking into this matter immediately. We value your business and appreciate you bringing this to our attention.
A member from our Customer Service Team will be in contact with you shortly to rectify the situation.
We apologise for any inconvenience or disappointment caused.
Kind regards
Valentina
The Baker Ross Team
The items I got are super cuter!
The items I got are super cuter and I had no idea such a craft existed. Very please. Will purchase from again!!
22 December 2024
Reply from Baker Ross USA
Hi Diane,
Thank you for your review.
We are thrilled you discovered our unique crafts and found the items adorable. It means a lot to us that you enjoyed your purchase and are considering buying from us again. We are always striving to offer delightful and unusual products, and your feedback helps us immensely. Thank you for your kind words and support; we truly appreciate you taking the time to share your positive experience. We hope to see you back soon.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross USA
Hi Miles,
Thank you for your review.
We are pleased you think the items are super cute. It means a lot to us that you are happy with your purchase and that your friend will love them too. We put a lot of care into creating products that bring joy, and knowing we've succeeded in this instance makes our day. Thank you for sharing your positive feedback and for supporting our small business. We truly appreciate your kind words and hope you will continue to shop with us in the future. We are always striving to improve and your review helps us do just that. We wish you and your friend all the best.
Best regards,
Valentina
The Baker Ross Team
Product was excellent, and quick service
Service was quick, I received email updates, my purchase came on time and was exactly what they described the product to be. Good product at a great price.
16 December 2024
Reply from Baker Ross USA
Hi Pam,
Thank you for your review.
We are happy you had such a positive experience. We appreciate you taking the time to share your feedback. It means a great deal to us to know that our commitment to timely delivery and accurate product descriptions resonated with you. We strive to provide a seamless and enjoyable shopping experience for every customer, and your review confirms we are on the right track. Thank you again for your kind words and support; we value your business.
Best regards,
Valentina
The Baker Ross Team
They are beautiful and I plan to use…
They are beautiful and I plan to use them to mount my grandkids pictures and make a photo album. The colors are wonderful.
16 December 2024
Reply from Baker Ross USA
Hi Marjean,
We are so happy to hear you find our products beautiful and plan to use them for your grandkids' photos. It means a lot to us that you appreciate the colors. We are thrilled you are making a photo album; it sounds like a wonderful project, and we are delighted to be a part of it. We hope the finished album brings you many years of joy and cherished memories. Thank you for sharing your positive experience and kind words; they truly brighten our day. We appreciate you taking the time to leave a review.
Best regards,
Valentina
The Baker Ross Team
It’s exactly what they advertised
It arrived on time and was just like it was advertised. Very pleased.
16 December 2024
Reply from Baker Ross USA
Hi Ann,
Thank you for your review.
We are happy to hear your recent purchase arrived promptly and met your expectations. It makes us incredibly happy to know you are pleased with the product and your overall experience. We truly appreciate you taking the time to share your positive feedback; it means a great deal to us. We strive to provide excellent service and high-quality products, and your review confirms we're on the right track. Thank you again for your kind words and continued support. We hope you enjoy your purchase.
Best regards,
Valentina
The Baker Ross Team
A Happy Customer
I was very happy with the order. It was what I expected. It did come a little later than expected but was able to use it for the event planned. I needed exactly 28 and was able to order that many without going over with other companies and have waste.
I would use this company again.
2 December 2024
Reply from Baker Ross USA
Hi Carol,
Thank you for your review.
We are thrilled to hear you were happy with your recent order and that it met your expectations. It sounds like everything worked out perfectly for your event, and we are especially glad we could provide exactly the quantity you needed without any excess. Knowing we helped you avoid waste is truly rewarding. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future. Thank you for choosing us.
Best regards,
Valentina
The Baker Ross Team
Two out of the three decorations in…
Two out of the three decorations in this set went together without a hitch. The third one had to be cut by hand in order to somewhat fit together. You get what you pay for I guess
4 December 2024
Reply from Baker Ross USA
Hello Sandra,
We appreciate your feedback and understand your experience with the decorations.
We strive to provide high-quality products and are sorry to hear that one of the decorations required additional effort to assemble.
We value your input and will use it to improve our products in the future.
Kind regards,
Cindy.
The Christmas stickers I bought were very nice
The Christmas stickers I bought were really nice. However, when I ordered them I had no idea that they were coming from Gt Britain and that they would take so long to get here, and they arrived a bit too late for my project. Oh well, I will use them for other Christmas projects in the future. I am glad to have them.
2 December 2024
Reply from Baker Ross USA
Hi Louise,
Thank you for your review.
We are so glad you ultimately enjoyed the Christmas stickers. We understand your disappointment about the delivery time. Shipping from Great Britain can indeed take longer than expected, and we apologize that they arrived later than you had hoped for your initial project. We appreciate you understanding the international shipping times. We are thrilled you will be able to use them for future Christmas projects. Thank you for your understanding and kind words. We value your feedback and will strive to improve our communication regarding shipping times.
Best regards,
Valentina
The Baker Ross Team
Christmas (holiday) stampers
Product arrived safely and on time. Great for engaging young student's creativity with arts and crafts during holiday season. Simple for young hands to use, also.
20 December 2024
Reply from Baker Ross USA
Hi Linda,
Thank you for your review.
We are pleased to hear the product arrived safely and on time, and that it is been a success in sparking creativity during the holiday season. It is wonderful to know it is easy for young children to use, making it a perfect fit for arts and crafts projects. We appreciate you sharing your positive experience and are delighted the product met your expectations. Your feedback is invaluable to us as we strive to provide engaging and accessible products for young learners. Thank you again for your kind words. We hope you continue to enjoy using our product.
Best regards,
Valentina
The Baker Ross Team
Reply from Baker Ross USA
Hello Katie,
Thank you for your review.
We understand your frustration with the delay.
We're working diligently to ensure all orders are delivered promptly.
Upon checking, we can see that your parcel is showing as delivered on the 20/12.
Our apologies for the delay.
Kind regards,
Cindy.
We have not received our order!!
4 December 2024
Reply from Baker Ross USA
Hello Alyssa,
Thank you for contacting us on Trustpilot.
We understand your frustration and we apologise for the delay.
Upon checking, we can see that your order is showing as delivered on the 19/12.
Our apologies for any inconvenience.
Kind regards,
Cindy.
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