I was given the AZERTY keyboard instead of the QWERTY I ordered. A similar thing happened to my wife last year. We decided to just keep the laptops anyway, as we could make it work. Other than that, e... See more
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Lorsque vous achetez chez Backmarket, vous voudrez peut-être envisager l'assurance supplémentaire. L'iPhone SE 2020 que j'ai acheté a décidé de s'arrêter. L'écran est devenu vide (la batterie était... See more
Company replied
The delivery was quick and the quality of the refurbished iPhone excellent. Hard to tell it wasn’t a new phone. I also resold my old Android and that process was very straight forward. Back Market de... See more
J’ai remplacé des IPhone 6S par d’autres, plus récents. L’iPhone XR est en service et donne satisfaction, à part l’intensité du son que je trouve faible,
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Hello, nous sommes Back Market, la première place de marché dédiée aux produits reconditionnés. Rendez-vous ici : https://www.backmarket.fr Pour plus d'avis : https://www.backmarket.fr/avis
Contact info
199 rue Championnet, 75018, Paris, France
- www.backmarket.fr
4.3
Excellent
97K reviews
Asks customers to review
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Great experience, I recommend
Except the cable, I received an original iphone. I ordered the premium status.
26 May 2026
May use AI-assist with repliesRead more
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Complete nightmare: Sent to wrong country, wrong item, zero support.
Complete nightmare: Sent to wrong country, wrong item, zero support.
My experience with Back Market has been absolutely shocking from start to finish.
1. Delivery Failure: I ordered an iPhone 16e to France. DHL delivered it to Belgium.
2. Wrong Item: When I finally received the package, the seller had sent an iPhone 14 instead of the iPhone 16e I paid for.
3. Appalling Customer Service: I have had to deal with over 10 different customer support agents who clearly do not read the chat history. Responses take over 24 hours every single time.
4. Stalling Tactics: The seller has had the returned phone back for over 48 hours, but they are delaying my refund by making up impossible excuses—claiming my iCloud is locked to a device I never even took out of the box or turned on.
Save yourself the stress and buy your tech somewhere else. Back Market’s platform is completely disorganized and provides zero customer protection when things go wrong.
15 May 2026
Unprompted review
Reply from Back Market - France
Hi Christopher,
Thank you for sharing your experience, and we sincerely apologize for everything you've been through. We fully understand your frustration.
This is not the standard we hold ourselves to, and we take your feedback very seriously.
Please reach out to us directly via your Back Market account so we can resolve this as a priority. You deserve better.
Olivia, Manager Back Market
Excellent service and good delivery
Excellent service and good delivery. The part arrived and was in 'as new' condition with all manuals and documentation.
5 months of use without problems. Bravo.
29 December 2025
PS5 in perfect condition
PS5 in perfect condition, works well and shipped quickly. Only thing stopping it from reaching 5 stars is the controller. Controller is not in perfect condition, more like bon état.
3 June 2026
Product in excellent condition
Product in excellent condition, working perfectly and delivered on schedule. Once again - BackMarket = 1st Class service!!
25 May 2026
For a laptop
For a phone, it's OK. But for a PC, this is another story. Last buy: a Thinkpad "in very good shape". Every time I bought a PC on backmarket, the SSD had very bad SMART statistics and I needed to replace the SSD. This time, a RAM connector was dead and the "very good shape" was not exactly the reality. A lot of traces on the PC. The battery was not able to keep the load while turned off ... I changed the battery and ... same problem. So, some kind of electrical leak somewhere.
21 April 2026
Unprompted review
Reply from Back Market - France
Hello Colette,
Thank you for your comment. I’m sorry to hear that you’ve been having issues with your PC.
Please open a support ticket so we can resolve this issue as soon as possible
To contact us, go to your Back Market account (https://www.backmarket.fr/fr-fr/dashboard/orders) and select “Get Help” next to the relevant order. You will then be redirected to our online messaging platform, where we’ll be happy to assist you!
Have a great day.
Simone, Back Market Customer Care
Good product, quick delivery
25 May 2026
Customer experience
Customer experience, i had an issue in the airpods after using, they repared it and returned to me, it works well
9 June 2025
i recommend
iphone 17 came at 100% battery life. perfect condition. nothing bad to say here. phone plastic case is decent, you could a cheaper one on aliexpress. however, the phone screen glass is good.
18 May 2026
Excellent !
4 May 2026
Perfect and safe
4 May 2026
They had the right goods
They had the right goods, in good order sent in good time and well wrapped and the product worked, what more can you ask for.
4 May 2026
Very good experience
The laptop description matched the reality. No complaints from me. A wonderful buying experience.
21 April 2026
Phone broken, no refund.
The phone was broke, they asked me to order another one (that worked), but then refused to reimbursed the first one.
Ended up paying 2 phones to get one working.
15 July 2025
Reply from Back Market - France
Hi Florian,
Thank you for sharing your experience, and we're sorry to hear about the trouble you've had.
Our customer service agents are always here to assist you and find the best solution possible. However, we'd like to clarify that if your first device was outside of its commercial warranty period at the time of your request, a refund would unfortunately not be applicable under our policy, which may explain the outcome you experienced.
That said, if you feel your situation wasn't handled correctly or if you have any remaining questions, please don't hesitate to reach out to our team again. We're happy to review your case and make sure everything was processed fairly.
Thank you for your understanding. 🙏
Olivia, Back Market
GREAT EXPERIENCE.
ordered iphone 15pro and airpods 2 pro. Perfect products. Great quality. Absolutely no complaints whatsoever.
20 April 2026
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