Back Market - France Reviews 

Deux téléphones commandés un iPhone 17 qui se met en écran blanc au bout de 2 semaines sans raison alors que reconditionnement premiul et un galaxy s25 qui tremble quand on zoome les photos idem recond premium

Parfait produit

I purchased a smartphone from Back Market on June 29.

The payment was processed and I was charged in full.

The delivery was initially scheduled for July 2. As of July 9, the package has still not been delivered. The carrier rescheduled the delivery to July 3, but nothing has happened since then.

There has been no delivery update since July 2. Back Market has no idea where the package is, and neither does the delivery company, Chronopost.

Contacting Back Market has been completely ineffective. You spend a long time waiting, only to be told that they do not know where the package is and cannot provide any information because it is supposedly “stuck in processing.”

This is a horrible experience. Stay away!

all very good.

Disgusting godawful customer support. You’ll get stuck with a malfunctioning device receiving the same looped responses to your request for months

J ai recu un telephone en version cooreenne .Donc il a fallut le renvoyer pour remboursement et pzs de tel pendant plsuieurs jours. Au prix du tel on s attends a ce qu il marche

I have bought one iPhone and MacBook through them successfully. However, with my last buy, the sold me an iPhone frome Mainland China, which is not eSim compatible. The phone was advertised to me as having dual Sim function and thats why I bought it. The quality checks were not in place, leaving me with a non-functioning phone. I’m in touch with customer service.

So good. So quick. Will shop again

Iphone 13minî acheté en condition Premium il y a 14 mois, batterie déjà HS. Service client borné, en complète illégalité avec le Code de la Consommation. A fuir absolument !

Top service, top products. Fast delivery. I'll be back for sure

I waited a week extra for my phone on top of that it was faulty and the refund/repair process is very disappointing as a client I had to follow up on multiple occasions to hear back and what was happening.

It is impossible to insert bank details into your system.
I have tried with 2 bank accounts for weeks and always get the message from you that you are "glitching".
Why don't you just pay the price for my sale to you, of my old iPhone, into my credit card??

The package arrived super fast and in great condition, order was correct, looked like new, definitely can recommend it’s my second order already 😊

easy to order, clean an correct products . reliable . fair

easy, premium device

Top rien à dire simple rapide efficace

Very reliable and good

Except the cable, I received an original iphone. I ordered the premium status.

Complete nightmare: Sent to wrong country, wrong item, zero support.
My experience with Back Market has been absolutely shocking from start to finish.
1. Delivery Failure: I ordered an iPhone 16e to France. DHL delivered it to Belgium.
2. Wrong Item: When I finally received the package, the seller had sent an iPhone 14 instead of the iPhone 16e I paid for.
3. Appalling Customer Service: I have had to deal with over 10 different customer support agents who clearly do not read the chat history. Responses take over 24 hours every single time.
4. Stalling Tactics: The seller has had the returned phone back for over 48 hours, but they are delaying my refund by making up impossible excuses—claiming my iCloud is locked to a device I never even took out of the box or turned on.
Save yourself the stress and buy your tech somewhere else. Back Market’s platform is completely disorganized and provides zero customer protection when things go wrong.