Back Market - United States Reviews 

The phone looked new, works great. Good value.

I was very happy with the 2025 Motorola edge I received didn't seem to have any problems everything seemed top notch very happy with my purchase

Excellent price. Product met or exceeded expectations. Quick delivery of refurbished phone and rapid approval and payment for my old phone. Good instructions how to return old phone.

I had an outstanding experience with Back Market from start to finish.

I've purchased refurbished electronics before, but only from brands I trust, like Apple and Samsung. I've also bought refurbished devices from Woot in the past, and while the products themselves were fine, the buying experience wasn't always great. This time I needed another MacBook quickly because my existing machine had become a bottleneck for my work, so I wanted a company that inspired confidence if something went wrong.

Back Market did exactly that.

What really sold me was the transparency. I liked being able to compare different condition grades and decide what mattered to me. I don't mind a small cosmetic scratch if it saves me money, but I wanted a machine that was technically solid. I also appreciated the included one-year warranty, the 30-day return window, and the option to purchase extended coverage. Those policies made the purchase feel very low risk.

The ordering process was straightforward, shipping was fast, and the MacBook arrived exactly as described. It has exceeded my expectations and has been a huge upgrade for my workflow.

I'm naturally pretty thrifty. Even if I can afford to buy something brand new, I always look for the smartest value. Spending thousands more on a new laptop just didn't make sense when I could get an excellent refurbished machine backed by a strong warranty.

This was my first purchase from Back Market, but it definitely won't be my last. I wouldn't hesitate to recommend them to anyone looking for high-quality refurbished electronics.

I absolutely love my phone. The phone from Back Market arrived practically new with accessories at a much lower cost than the mobile retail stores. My phone arrived quickly well packaged. If you want to save money and have a great customer service experience, I highly recommend ordering from Back Market.

I have purchased 3 devices from this company and currently planning to purchase my fourth. I love Apple products and their prices on refurbished like new products looks just like a brand new at a cheaper price!! The products are top shelf, no matter what you buy. Delivery is fast and your actually helping the environment and economy.

I'm tremendously grateful for Back Market x Chrome OS USB drive. I installed on a Windows 10 machine that lost support as well as a Windows 8 PC with great ease. Both are running superb!! I look fwd to exploring trading old devices and purchasing refurbished through Back Market!! Certainly exceeded all a expectations!!

DO NOT BUY FROM HERE -
Scam company that ships scratched carrier-locked phones as unlocked excellent

Back Market Sold Me a Phone Reported as Stolen

I purchased an iPhone from Back Market because I needed a reliable replacement quickly. When I took it to AT&T for activation, I was told the phone had been reported stolen, was blacklisted, and could not be activated.

I then spent more than two weeks repeatedly contacting customer service, providing proof of the problem, and waiting through Back Market’s return process. At one point, they even game me Android troubleshooting instructions for the iPhone. The burden fell entirely on me to discover why it was blocked, prove it, return the device, repeatedly follow up, and wait weeks for a resolution.

Back Market showed a frustrating lack of ownership once the problem was confirmed. Rather than taking responsibility, the company repeatedly pointed to the third-party seller, avoided providing a clear resolution, and said it was waiting for the seller’s response.

Despite the seriousness of selling a customer a device reported as stolen, Back Market offered no expedited replacement or meaningful assistance beyond finally issuing a refund after repeated back-and-forth. After letting them know my displeasure they only then offered an insignificant credit (5 %) towards future purchases that did not fully address the inconvenience.

Back Market simply closed the matter as “resolved.”

Based on this experience, I cannot recommend Back Market. Buyers should seriously consider the risk of receiving a blacklisted or unusable device and then being subjected to a slow, inflexible return process and unsatisfactory customer service. Ultimately, I was left with nothing but delay, inconvenience, and disappointment.

I have bought from backmarket twice. The first time went very well as I bought an IPhone that worked perfectly fine, however, the second time, I bought a MacBook became a nightmarish experience. I bought from a seller with over 4.2 star reviews so I thought everything would go well.
I mostly used this MacBook during the summertime due to me being a student, but after that period the absolute HELL began. There was the constant glitching of the touch bar and the horrible battery life that made me initially contact customer support during my warranty in march of this year. I bought the computer in June of last year so the warranty was still applicable at this point. During that period of a glitchy touch bar on a computer I barley used, I reset my mac password and miraculously the glitching stopped. Me being a student, I stopped the return process because it would've been very difficult to oversee when I am constantly moving from school to home.
Then, fast forward to now, July, when I try to charge my macbook that I have so far only used once this summer for an event, nothing. I leave it overnight: nothing. The screen is completely black and when I try to power on, it does not work. Now, I do realize that my warranty is about one month expired so I contact the customer service anyway and get met with very minimal solutions for a computer I played over $600 for. They offered me 10% off another purchase from them, 15% off of a repair service, and a trade in offer where I would get $71 back. Honestly, this felt like a spit in the face after the hell I went through with this computer.
Though I realize my warranty expired, I barely used this computer and did everything in my power to keep it in pristine condition. No water damage, no heavy items on top of it, no humid areas. It was always kept in an insulating, cool sleeve. The responses from the customer service, specifically, Lucy, were honestly dismissive of the trials and tribulations I've had to go through with this computer and this company so far. I talked with a representative on the phone who was very understanding ( I had to go through multiple searches and FINALLY found their number on a Yelp website) and am patiently waiting for my case to be reviewed so hopefully there will be an exception because I barely got to use this supposed "Excellent" macbook, before it became faulty. WILL UPDATE SOON!!

I high recommend Back Market. They have a wide selection of products. Their website allows you to input exactly that for which you are searching. Ordering and paying for the order are easy to complete. The item I ordered was packed well for shipping and arrived in the time expected and in excellent condition. Our family uses Back Market because their products are excellent, are backed up with a guarantee, and are reasonably priced.

Good price and updated shipping information. I have been pn vacation since receiving the computer and not had a chance to use it. I would use back market again

Ordered two iPhones and received them in perfect condition right the next day.

Got a Z fold 6 at an amazing price that even the cellular company I took it to confirmed it was a great deal! This is the second phone I have purchased for my wife and myself and it is the only way I will buy phones from now on! Great Job Back Market!

Never received the mail in kit for my trade in

I was really surprised by the good quality my Macbook M2 (2022) came in, even though I chose 'Good" expecting the chassis to have more chipping and other flaws. Additionally, I was able to afford a laptop with 16g of RAM and 1T of storage under $700 due to Back Markets discounts. The specs were great for the price. The only downside was the low battery health. Otherwise, it was worth the purchase.

I’ve ordered four phones from them in total and always had a good experience. I only had one small issue with a device and they made the return process super easy. Their customer service is top notch. I also appreciate how they’re upfront about which company they work with is sending your phone so you can check their reviews before ordering. Each device I’ve gotten is in flawless condition (even if I didn’t order it in flawless) and had great battery health. I highly recommend Back Market!

Well pleased with my iPhone13 upgrade from iPhone 8Plus. Great price - fast delivery - excellent condition. Have previously purchased Laptop, IPad, and iPhone 8Plus from Back Market without problems. Thank you for good service.

The product is perfect; in superlative condition.

Back Market fulfilled all promises - price, shipping, and condItion of the product. (Mac Mini M4)