Processing order online was quick & easy. The price was amazing & the delivery was so very quick & prompt. Will definitely be using Baby City again very soon.
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See what reviewers are saying
Found the baby gym we were after at a great price, was delivered day after next. Good delivery info (told me what hour to expect it). And when I mistakenly thought they'd sent the wrong thing they pic... See more
I have just received another package of beautiful first rate quality teddies from Babycity.co.uk. As I handcraft personalised baby boot sets for new born babies it is very important to have the righ... See more
Would recommend this company to anyone! I'm always hesitant to order from a website I have never heard of before, but after reading other reviews, I thought I'd give it a go, considering the prices... See more
Company details
Written by the company
Baby City is an online retailer offering a wide range of high-quality, innovative baby, nursery and toy products that support babyhood. Parenthood can be both exciting and challenging, and we are committed to providing the best range of products to support the individual journey and budget. Our extensive selection of baby products and accessories includes everything from feeding bottles, to changing bags as well as items unique to us including our bespoke handmade baby gift hampers. We are located in a spacious 15,000 square foot warehouse in the West Midlands, our inventory hold over 2,500 product lines, stemming from over 50 leading industry brands and spans over 200 baby categories. Orders are picked and dispatch by us from our on-site warehouse, for quick delivery to your door from ours.
Contact info
Signature House, 10 Rose Hill, WV13 2AR, Willenhall, United Kingdom
- 0208 845 2288
- customerservice@babycity.co.uk
- www.babycity.co.uk
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Great company found on Internet by…
Great company found on Internet by chance but excellent baby products will defo be purchasing again xx
Happy momma!
My cousins was very grateful. I guess you don’t have a baby registry like here in the US. She wasn’t expecting a gift
Good price delivery quick .not opened…
Good price delivery quick .not opened it yet as bought for my granddaughter .she is not born yet.
Very quick delivery
Very quick delivery. It was delivered a few hours after ordering on the same day.
Easy ordering & well received
Really liked the website, easy to navigate with lots of information. Received the products in perfect condition the next day!
Never got my 40 babycity voucher
Never got my 40 babycity voucher, there was always an excuse when I went to redeem it.
Contacted there 0800 number and never recieved a call back, unprofessional they do not care about there customers!
Spent 1200 and recieved nothing, even tho the store manager kept telling me I would.
I will never shop there again!

Reply from Baby City
I brought a super deluxe baby hamper
I brought a super deluxe baby hamper. And it was anything but super or deluxe. The delivery to ROI was quick and my query was answered promptly. However, i was told that they had sent an alternative to what I'd ordered. Which is probably why it was disappointing. Yellow clothes instead of blue for a start. A teddy that looked like it would frighten any baby. For the price I paid it wasn't good value as the contents looked cheap. And the recipient wasn't impressed.
Fastest delivery i have ever come across
I ordered my iteam on a thursday at 12:45 pm and recieved it on a friday morning at 8:30am fastest delivery i have ever come across.Great iteam,will be buying again from this website.Thank you
Bad Luck
I received my order quite promptly but unfortunaately it was damaged. That is such shame as my daughters baby is due in a week and I so wanted it to be able to give it to her then. This is the first time I have used this particular company and it all depends on how they deal with it as to whether I use them again.
Good service and excellent delivery
Very good service, great price and very impressed with the delivery service I have been let down a lot by other delivery company's but this was really good and I loved knowing it would be at a certain time within one hour
Nice gift, delivered super quick
I am pleased with the gift and really impressed with the company. Delivery was super quick and communication excellent. I couldn't have asked for more!
Excellent. Quick Delivery and good prices.
Highly recommended. Really quick next day delivery and discounts for buying in multiples. Will definitely use them again.
Excellent service. Speedy delivery. Would highly recommend!
I ordered some Tommee Tippee weaning pots for my twins. They were very competitively priced and arrived the following day. Excellent service, I will use again and highly recommend!
5 Star Service!
Fast, professional service with the option of different delivery times/days if my original choice didn't suit. If only all companies were this good!!
Fantastic item & service
Ordered the product the one day and dispatched the next!! Parents I got item for loved it & it arrived neatly wrapped, safe and sound... Will definitely use again :-)
Fast and efficient service
Enjoyed the service. Service and delivery were very fast and efficient.
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