Baby City Reviews 

218
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Processing order online was quick & easy. The price was amazing & the delivery was so very quick & prompt. Will definitely be using Baby City again very soon.

Rated 5 out of 5 stars

Found the baby gym we were after at a great price, was delivered day after next. Good delivery info (told me what hour to expect it). And when I mistakenly thought they'd sent the wrong thing they pic... See more

Rated 5 out of 5 stars

I have just received another package of beautiful first rate quality teddies from Babycity.co.uk. As I handcraft personalised baby boot sets for new born babies it is very important to have the righ... See more

Rated 5 out of 5 stars

Would recommend this company to anyone! I'm always hesitant to order from a website I have never heard of before, but after reading other reviews, I thought I'd give it a go, considering the prices... See more

Company details

  1. Baby Store
  2. Children's Clothing Store
  3. Toy Store

Written by the company

Baby City is an online retailer offering a wide range of high-quality, innovative baby, nursery and toy products that support babyhood. Parenthood can be both exciting and challenging, and we are committed to providing the best range of products to support the individual journey and budget. Our extensive selection of baby products and accessories includes everything from feeding bottles, to changing bags as well as items unique to us including our bespoke handmade baby gift hampers. We are located in a spacious 15,000 square foot warehouse in the West Midlands, our inventory hold over 2,500 product lines, stemming from over 50 leading industry brands and spans over 200 baby categories. Orders are picked and dispatch by us from our on-site warehouse, for quick delivery to your door from ours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(218)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy momma!

My cousins was very grateful. I guess you don’t have a baby registry like here in the US. She wasn’t expecting a gift

22 August 2023
Rated 1 out of 5 stars

Never got my 40 babycity voucher

Never got my 40 babycity voucher, there was always an excuse when I went to redeem it.
Contacted there 0800 number and never recieved a call back, unprofessional they do not care about there customers!
Spent 1200 and recieved nothing, even tho the store manager kept telling me I would.
I will never shop there again!

31 January 2021
Unprompted review
Baby City logo

Reply from Baby City

You have puchased from Baby City New Zealand. We are a totally different company called Baby City based in the U.K. We don't have an 0800 number.

Rated 3 out of 5 stars

I brought a super deluxe baby hamper

I brought a super deluxe baby hamper. And it was anything but super or deluxe. The delivery to ROI was quick and my query was answered promptly. However, i was told that they had sent an alternative to what I'd ordered. Which is probably why it was disappointing. Yellow clothes instead of blue for a start. A teddy that looked like it would frighten any baby. For the price I paid it wasn't good value as the contents looked cheap. And the recipient wasn't impressed.

10 May 2019
Unprompted review
Rated 2 out of 5 stars

Bad Luck

I received my order quite promptly but unfortunaately it was damaged. That is such shame as my daughters baby is due in a week and I so wanted it to be able to give it to her then. This is the first time I have used this particular company and it all depends on how they deal with it as to whether I use them again.

20 June 2013
Unprompted review
Rated 5 out of 5 stars

Good service and excellent delivery

Very good service, great price and very impressed with the delivery service I have been let down a lot by other delivery company's but this was really good and I loved knowing it would be at a certain time within one hour

16 June 2013
Unprompted review
Rated 5 out of 5 stars

5 Star Service!

Fast, professional service with the option of different delivery times/days if my original choice didn't suit. If only all companies were this good!!

26 May 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic item & service

Ordered the product the one day and dispatched the next!! Parents I got item for loved it & it arrived neatly wrapped, safe and sound... Will definitely use again :-)

22 May 2013
Unprompted review

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