Broadband for the Rural North Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 454 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent and incredibly fast service. Customers highlight the reliability and stability of the connection, with very few power outages and quick resolution of any issues. The staff and customer service are frequently commended for being helpful, polite, professional, and efficient, providing clear explanations and personalized support. Many reviewers also find the price competitive and the service offers excellent value for money, often significantly cheaper than other providers. However, some customers mentioned difficulties finding answers or speaking with someone regarding connection and cabling positions. A few also experienced issues at the point of setting up their account or found that the phone service was unavailable.

What people talk about most

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the friendly, local, and... See more

Price

Customers are highly satisfied with the pricing, consistently describing it as reasonable and competitive for... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting the reasonable pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

Everything from the initial meeting in the village hall to the survey by a member of the village, the liaison with the company about what would happen and when....and it did!!!.... the installation of... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(473)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

B4RN bringing Fibre to remote locations !

B4RN works really well for us - I work from home and don't really experience any issues, there have been the odd issue but when that happens B4RN keep us updated on the issue and advise what actions are being taken to resolve the issue.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Fastest broadband with great support

I worked in IT for 25+ years and never had a network, even i the office, that was so fast.
Plenty of notice is given of projected downtime and that is normally at night.
Regularly get 940Megabytes per second

23 June 2026
Unprompted review
Rated 5 out of 5 stars

B4RN - Highly Recommended.

We have used B4RN in the rural North West for almost a year and not had an issue but we do use a mesh wi-fi repeater throughout. On the rare occasions I have needed to speak to someone they have been very good, although I did experience some difficulties at the point of setting up the account.

Overall, we are very impressed with them, we like the fact that they are community based/led and highly recommend them.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer of B4RN since 2015

I have been a customer of B4RN since 2015 and consider myself lucky to live in an area with access to such a superb service. Not only does it offer a technically superior product but the people supporting it are so pleasant to deal with and money I pay stays local creating employment and training.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Ethernet IAD problems

Ethernet IAD started having problems over WiFi, initial call to customer services was dealt with very professionally, unit replaced within 24 hours, excellent service

22 June 2026
Rated 5 out of 5 stars

Reliable, fast and local connection

We've had a B4RN connection for almost 10 years and it is has been reliable, stable and sufficiently fast for a family with three teens. It's easy to contact if there is ever a problem because it is local - and information is given well in advance for any maintenance etc. Also good value for money.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Always super efficient.

Always super efficient, no problems, and have always responded to questions quickly and advised of any maintenance issues well ahead of scheduled work.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Best ISP ever

Brilliant connection and fantastic customer service. Communications with customers are excellent and any (rare) problems are dealt with promptly and efficiently.

When we moved house a few years ago, we only considered places with B4RN service as we couldn't bear the thought of having to go back to any other providers.

21 June 2026
Unprompted review

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