Azerty Reviews 

everything works good, easy process to buy

my experience is as follows: i have seen scalpers but these guys take the cake. i mean they jack ip prices by first draining the market so badly, i know i will never shop here after seeing that.

Well, put a address in Belgium, they send it to another one i NL after a whole week of waiting(paid delivery btw), after 1h call they told me they will help but they didn't, after just started ignoring me. So, had to pay for DHL to get my stuff!

I have shopped with Azerty many times, and overall they are a reliable and solid company with good products and service. Normally I would give them 5 stars, but I am rating 4 stars because of one frustrating experience.

Recently, I was asked to transfer an additional €0.01 after already paying in full through their website. This was clearly a mistake on their side, yet I was the one inconvenienced. For an established company not a small mom-and-pop shop I expect more professionalism. It makes me wonder how they would handle things if a bigger error occurred, which does affect my confidence in shopping here again.

I also once had an issue with shipping (caused by PostNL, not Azerty directly), where a package was misdelivered and later claimed as “not received.” It took a long time to resolve, and I was only able to get a refund thanks to my bank’s intervention, not because Azerty was especially helpful. Again, I recognize that wasn’t fully their fault, but the support experience could have been better.

That being said, most of the time my orders have gone smoothly, and I do appreciate the reliability they usually offer. This single incident doesn’t outweigh the good, but it was frustrating enough to drop my rating to 4 stars instead of 5.

Fast delivery, prices are ok. Financial administrators aren't the greatest or refuse to respond to questions in its entirety. Used to order here a lot and never had issues.

Beware when ordering from Azerty, especially as a business customer. The website promised delivery within 2–3 working days, but my item only arrived 7 days later. When I saw the delay, I tried to cancel, but Azerty refused — even though tracking showed the package had not yet been handed to the postal service. I returned the product, and they refunded only €557.96 of the €619.95 I paid, keeping about 10% as “depreciation” (afwaardering). In their words, they accepted the return only “out of goodwill” (coulance). I also had to pay €18.40 return shipping. While this may be their policy for business purchases, I find this misleading, unfair, and very disappointing service. I cannot recommend this company.

First time order very bad experience
My price 14.99 I clearly select free delivery and no extra charge but they add 20.00 eco charge unnecessary when I email them I got bullsheet reply
And transaction from my account was total £33.33

Great service at the shop, free coffee and helpful, efficient and knowledgable people. And a good webshop with good pricing and efficient delivery. Great example how modern companies with great service are still possible.

Perfect ! Nice price, nice website, super fast delivery, it was delivered in Belgium in less than 24h after the ordering, faster than any other order I ever did !

I recommend it

Their customer support are incompetent (liars).
Track & trace from their site shows incorrect info, if something wasn't able to be delivered at home, and needs to be dropped at a collection point, they'll state it as already delivered.

Had multiple interactions over the course of 2 weeks where they've proven to be negligent and incompetent at best, or straight up liars. When manually tracking your package through the courier service they provide (PostNL), you can (somewhat) get the correct delivery status, but they can't offer assistance as this (according to them) has to be done via the supplier (Azerty.nl - which in this case, are likely to lie about contacting the parties involved to resolve the matter; contacted collection-point, whom have no recollection of receiving a call from them on their part).

Please avoid at all cost, shouldn't be hard as they're usually more expensive than their competitor(s). If they're the only one with a certain product - you need another product, unless you wish to have the police involved for fraud, theft, scamming... might as well burn your money (and time), as this at least provides some light and warmth, whereas these scammers only provide stress and disappointment.

For your own sake (mentally and financially); use Megekko or Alternate, better prices, and much - MUCH - better service.

Using Azerty.nl will only cost you money, time, fuel, and sanity...
If asked to cancel the order, they will simply ignore, even when done so repeatedly and adamantly. Therefor: scammers

Thank you for coming to my TED-talk...

Very fast delivery(one day), everything else as it should be.
Good experience overall :)

Ordered PC parts+assembly, all was delivered in good condition and assembled well

I was able to find everything I needed, they ship fast and has a nice support response.

Goede service en chatten via whatsapp kan heel snel helpen.
Keep up the good work!

I bought a usb-c dock. Unfortunately it did not work with my laptop so I returned it. Azerty did quite some tests with other laptops. Everything worked.
They sent me a new one (3-4 months after I bought the original dock (I was not able to contact them earlier). This one also did not work.
It turned out that this particular dock did not match with this particular laptop. I bought another dock and only had to pay the difference. Great service.

I will never order from them again. We placed an order for an HPC with 20k price tag based on their website's stated delivery time of 2 to 3 days. Now, a month has passed, and customer service informed us that the 2 to 3 days was just an estimate. I paid a significant amount of money for cloud computing to fulfill our commitments to our clients based on this false claim. The company has no sense of customer service or professionalism.
New update
After an agonizing 30-day wait, my CPU finally arrived, but the saga was far from over. I found myself in limbo for another 10 days, simply waiting for assembly. It took a series of persistent calls and a few threats to cancel my order before they finally began putting my computer together. I was relieved, thinking the drama was over—but I was sorely mistaken.

Just when I thought I could breathe a sigh of relief, I received an email that turned my excitement into frustration. Apparently, the cooling system wasn’t compatible with my CPU. They offered me a flashy gaming cooler with RGB lights for 400TDP instead. I couldn't help but ask customer service why this wasn’t flagged during the initial checks. Their response? They understood my frustration but had no answers for me.

The cooler we initially selected was indeed compatible; the real issue was that the expert had failed to order the correct fixing plate, something readily available in many stores. Fed up with the back-and-forth, I finally decided to cancel my order. But now, I was hit with assembly and disassembly fees for a service that was never completed.

So here I am, 40 days in without my computer, having forked over 10k for cloud computing, and now facing an additional 300 euros for a job that never truly happened. To top it all off, I have no idea when I’ll get my money back. It’s honestly shameful how incompetent this whole experience has been.

I ordered online with delivery, but decided te next day it would be safer if i would pick it up myself. Asked customer support if that was possible. And it was.

When i came to pickup my order it turned out it was not specced right.
The team here searched for the right components on the spot, changed my order, and i went home with the right parts.

Amazing customer support, verry friendly people!

What a poor service
You come inside nobody even looks at you they only watch at their monitors
Wen you want to order the guy stands up from his desk but wen he sees it takes longer then 1 minute to give him the details of what you want to order he sits right back on his seat then comes up again to see what you want to order then he replays that they only take online orders nonchalant leaning on the counter with no interest at all .....That did it for me so i took my stuff and went back home to place the order of 2900 euro at Megekko and they are even cheaper
Have gotten my computer parts for years with AZERTY but since they grew larger the service went worse
Today they have lost a long term costumer

I've ordered 2 monitors from them but due to USB-C Power Delivery issues, I had to return them. It was all fine as I delivered them back to the store myself, but I still have not received the refunds to my credit card after 20 days.

They do not respond to emails so I called and they wanted me to send another email to their finance department with my IBAN number, what? I've paid with a CREDIT CARD, so why do they need my IBAN all of a sudden?

Something is clearly wrong with their or their payment provider in this case and I'll never order from them again. Stay away from them.