Azerty Reviews 

I ordered a barebone PC. It arrived quickly, but when I tried to set it up, I found that one of the 2 RAM ports had a defect, and the PC would not start if I used the second RAM slot. I've contacted support asking for a replacement and returned the original product. It took them over a week to perform a visual check to confirm that the product was OK. They offered a refund/return for the product/or sent the check to the manufacturer. I've asked for an exchange and was told I must re-order. The price has already gone up, and I paid for the delivery. So I picked the refund as the original product was broken, and it had already taken them two weeks to come up with this, and I really needed the working device.

I had to call them, send three emails, and open an extra case with the support as they had not sent me money back for almost two weeks and had not confirmed that I would receive money; they were ghosting me.

Since I paid for return delivery, I requested a refund for that - it was denied since, according to them, I rejected a product that was ok. I asked what kind of test, except for the visual check they made multiple times - they ignored my questions.

The next day, after I told them that I wanted a refund, I noticed that they put this product as a "second chance" even for a higher price than I paid initially, attempting to sell a potentially defective product to someone else.

That used to be a good store, but lately, having only had a negative experience.

I used their PC build service to put together a few components for an upgrade. It was simple to do online without any hassle. Great service.

I bought a gaming headset (Razer Blackshark V2 Pro (2023 Edition)) via bol.com (Azerty is the reseller) and the headset broke down 3 months after purchase and light use. I requested a replacement or refund, and they took 3 weeks to send me a return label. During this time, on the phone they said that the manufacturer of the headset often does not repair, so I would get a replacement. Then, I returned the headset and received an email indicating that they flagged it as user damage and was not eligible for either replacement or refund. They only offered to destruct the product or send it back to me. I regret buying from Azerty, because from other companies selling similar gaming accessories I would be fully covered for product defects. It is outrageous that they flagged the product as user damage, a product that was used as intended, lightly/infrequently and after only 3 months. To this day, Azerty still has my headset after saying they will send it to the supplier (Razer) for inspection. Since November 2023 this process started and I'm still without a solution. Over 200 euro to the garbage for a headset that lasted 3 months, and they say it was my fault. Unbelievable company.
Edit: I left this review and sent an email asking for updates the 15 January 24. And they replied both by email and in here a couple days after informing of the refund. Thanks for it, but it’s still a bummer this was such a long experience since November 2023.

Ordered a liquid cooler from the webshop this Autumn at a below MSRP price. Dispatched and delivered faster than promised, no damage caused. Also ordered in 2019, glad to see their service still stands strong.

Ordered some parts on Wednesday 6 Dec (Order WA000846462). This included an RX7900XTX, of more than 1000 euros. This with 24h shipping, yet I haven't received anything one week later.

The package they shipped was only 900 grams, whilst an RX7900XTX weighs 1.6 kg on it's own. On top of that, PostNL lost my package. Sure, mistakes happen, there's nothing wrong with that.

My frustration being, the absolute impossibility to get a response from Azerty service itself. I send them 3 mails, which remains unanswered after several days. I called them, which only results in excuses.

This is the second problem I've had with Azerty.nl, previous issue took me more than 120 days to resolve. I won't have as much patience this time! They lose me as a decade long customer, if they don't contact me back by the end of this week! We will contact our business insurance for legal council, if the problem isn't resolved by 22 dec 2023!

PS at Azerty:
This order was placed using my buisiness account. My consumer account (client nummer K0484871), has bought for more than 6000 euros equipment in 2022 alone. I want a reply on my mails with solution by the end of this week, or you lose me as a decade long customer!!!

Ubiquiti UniFi Cloud Key Gen2 Plus gaat binnen de garantie periode defect.
Na een ongeduldig belletje krijg je 2 dagen later een e-mail dat het product in behandeling is.
NU 20 DAGEN later werken de camera's en de deubel NOG STEEDS NIET

One of the best tech sites i ever purchased the pc arent as bad as amazon and they are custom build. Bought a pc a few months ago and its working perfect :)

Within 4 weeks we purchased from Azerty for more than € 50,000.00 as a company. Now Azerty no longer delivers, changes the conditions and requires 100% payment in advance! There is a suspicion that Azerty is bankrupt!

The delivery is suuuuuuper slow. The package delivery date has been postponed 4 times in a row!!! I don't care that postnl handles the delivery. I just see the constant pattern. All my 3 orders were not only delivered super late but also were sent to a postnl pick-up point instead of the address that I filled in (without mistakes)!! Other places deliver on the next working day. This is just terrible.

BAD CUSTOMER SERVICE(no accountability, dishonest and un-coordinated)

I have bought 2 NAS HDDs.
While still in warranty one of them went bad. Got in contact with them and followed the instructions on how to send back the faulty drive. The drive got "lost" while in transit.

Because we are speaking here about a NAS I always needed to think about how I can keep my data safe. So I bought from them a third HDD with the 3-day delivery. After more than a week the new HDD did not arrive and no news from their Customer Service either.

After I send them another email asking what is the status of the "lost HDD" I saw that a return was created via BOL. Nobody notified me of anything or replied to my email. So I followed the instructions and shipped the second HDD to them.

Meanwhile I had to cancel the order for the 3rd HDD from them and buy 3 HDDs from a competitor. I needed to transfer all my data to new disks before sending the second HDD. The competitor delivered the HDDs the very next day. So I had to take my time and follow a lengthy process of transferring my data and rebuilding volumes.

I followed the BOL return process and saw that it is stalled and that the 2nd drive needs to be picked up by them. I sent an email asking if there is a problem regarding this.

Then the SHOCK: they replied that the first HDD was received and found faulty. So they sent me another one which I did not pick up. And that the 2nd drive is good and they have sent it back to me.

I was never informed that they sent a replacement for the faulty drive and I did not create a BOL return request for the second drive either. Why did they do that?

Taking a look at all the emails and the tracking links it seems that they are dishonest or not correlated one with another.

Because of them now I had to buy 3 other HDDs and the original ones are not compatible with the new volumes created.

They made me waste time and money and created extra stress.

PS: I always kept screenshots and links to be able to prove everything that I wrote.

Edit 1: seems like there is no one answering their contact number or responding on Messenger or WhatsApp. Tried multiple times with no luck. They also said that they would reimburse for the first faulty HDD but it seems that "they forgot". I presume they have no process of verifying what their Customer Care department is doing. As I said: HORRIBLE CUSTOMER EXPERIENCE AND YOU HAVE NO WAY OF FILING A COMPLAINT!

I bought a 2TB SSD and it was delivered by postnl in Belgium the next day. Well packaged and signed delivery so it doesn't end up in the post box. I keep coming back to Azerty as bol/cool blue keep sending me badly packaged pre-opened electronics.

Very slow assembly service, definitely not recommend.

Customer service is not cooperative

I bought ram cards that I did not receive. I got an email that the package has been received and signed, the package is not there. I'm still under contract with them, but it's been two weeks, I haven't seen the ram cards or my money. The situation looks like a scam, but they have a large number of positive comments here, so maybe there is still hope.
@EDIT i got my package now, previously it was lost by courier

Ordered an Intel ARC GPU from Azerty. According to Intel, this card is compatible with my Zen 2 chip. However, after testing the card for myself and reading other posts on the internet, it turns out performance is extremely poor when paired with this chip. I returned the GPU immediately (undamaged), and bought a different (more expensive) card instead, except Azerty was only willing to refund me 75% of the ARC's original price, because of supposed 'restock' reasons.

Awful after-purchase service.

I received a defective motherboard and Azerty doesn't want to accept this fact. They sent the motherboard to manufacturer and the entire process takes already more than a month which is not acceptable for me at all.

I've already had a long email correspondence and a lot of phone calls. They promised to give a refund and today another employee doesn't want to give a refund. What an awful and unprofessional service that fools their clients. Ref number: MM300040932

Its amazing guys just unbelievable. In total I have 4 orders from Azerty 0 complains! Fast delivery,good customer service.Don't need to say anything else. Thank you!

I ordered a monitor with a delivery time of 2-3 days. On the 3rd day in the evening at the postnl app they said it would be delivered tomorrow between 1pm and 3pm (one day too late). Today I checked at 11am and postnl said they weren't able to deliver at my door, while I was home this whole week, and they delivered it at a postnl point near me, yet can't get there by car and it would be a 10min walk with a very large box. Still considering if I really want to pick up that monitor.

My impression is that good reviews of this shop must be fake or old or from companies who don’t care about time or money, or just people buying small thins like cables or similar. Everything I ordered had 2-3 working days expected and took around 2 weeks. I bought a very expensive Monitor that arrived in two weeks(with 5 days "lost" that I was given several different reasons for it each time I asked) it was opened, used and damaged. I paid for it on 30/12/2022 and 45 days later(on 13-02-2023) I got my money back after I was told they would not send me the monitor I paid for and only send me back the used/broken one or give me my money back and I had to tell them I was going to contact my legal insurance so they finally gave me my money back. Is a slow, painful process full of lies from Azerty support and lots of delays and waiting time. I would not recommend anybody using this nightmare seller. I am keeping a quite expensive ssd drive that is not ok for my computer only because I am afraid To wait another 45 days for my money or been given less money, as they decide what they do and you can only wait. This shop should be closed.
Edit on 15/04: As usual on my experience with Azerty, good answer written, but not true. The order number was attached here, and nothing has happened.I did lost my time and money. Stay away if you value your time and money

Avoid this business! They run a scam operation, everything is overpriced and the next day delivery advertised on their website is a lie. I chose them because of the “next day delivery” . Ordered something at 15:00 the day before, today I am told it will be delivered not next day but later, due to some error. Cancelled the order and now I need to wait a long time for a refund….Their customer support is also unhelpful. Do yourself a favor and buy somehwere else. First time I tried ordering here, what a disapointment, never again!

I have not recieved the order, and have requested a cancellation on two occasions that have both been ignored.
The order was paid on 27th of September, it has been 37 days now that I am waiting for the delivery.

I requested having a different product shipped in place of the long overdue package, upon which point I was informed I would have to suffer the costs of restocking through no fault of my own.

I have exhausted all options of dealing with azerty in a civilized manner, and am now forced to take legal advice.