I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more
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Review summary
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Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more
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They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more
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Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more
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Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Home Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Travel Insurance Company
About AXA UK Car and Home
Written by the company
Welcome!
AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.
We believe that your insurer should make life easier whether you need to claim or not.
Get a quoteContact info
United Kingdom
- www.axa.co.uk
4.4
Excellent
30K reviews
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easy site to use
7 July 2026
Reply from AXA UK Car and Home
Hi Stephen.
We're so glad to hear that you found our site easy to use!
We appreciate your feedback.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Eileen,
We sincerely apologise for the extended wait time you experienced. We are actively working to improve our response efficiency.
Lindsay
AXA Customer Service Team
It was so easy to change my vehicle on…
It was so easy to change my vehicle on my policy with just a few clicks on my account app. I would highly recommend it others it also saved me money.
8 July 2026
Reply from AXA UK Car and Home
Hi Stephen.
We're so pleased to hear how simple it was for you to update your vehicle details using your online account. With the added bonus that it also resulted in savings. Your recommendation means a lot to us!
Lindsay
AXA Customer Service Team
Mr Tomi 77
I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of increasing premiums and trying to charge existing customers more, AXA should reward their loyalty with better deals, discounts, or special offers. Looking after loyal customers is just as important as attracting new ones.
11 July 2026
Reply from AXA UK Car and Home
Hi Tomasz.
We truly value your long-standing loyalty and appreciate you sharing your perspective.
Whether you’re new to us or renewing with us again, the price on the day will be same, based on your own unique set of circumstances.
We appreciate your feedback
Lindsay
AXA Customer Service Team
Car Insurance
I recently bought my car insurance through yourselves. Unfortunately I made a mistake with the start date of the policy! I contacted you by email and had a very quick response. My start date has been changed and everything went smoothly.
10 July 2026
Reply from AXA UK Car and Home
Hi Linda.
We're so glad to hear that we could swiftly resolve the policy start date issue for you! It's great to know that everything proceeded smoothly and that our team provided a quick and helpful response.
Thank you for sharing your positive experience with us.
Lindsay
AXA Customer Service Team
Your website is not easy
It took me two full mornings to conclude my car insurance with you. The website was difficult to conclude. I made the payment, even got my bank to authorise the payment, but nothing went through on Axa's side. It took me further hours to find a telephone number to confirm my details and pay the premium.
7 July 2026
Reply from AXA UK Car and Home
Hi Arnold,
We appreciate you sharing your experience with us. We are sorry to hear about the difficulties you encountered while trying to set up your car insurance online and the time it took to complete the process.
We are actively working to improve our website's functionality and streamline our payment system to prevent such issues in the future.
Your feedback is invaluable as we strive to enhance our customer journey.
Lindsay
AXA Customer Service Team
Building and contents renewal
Easy to sign up on website and add all the necessary information. Good price for building and contents insurance as needed to change from current insurer
6 July 2026
Reply from AXA UK Car and Home
Hi Susan
We're so pleased to hear that signing up on our website was easy and that you found our building and contents insurance to be a good price.
Thanks for sharing your positive experience!
Lindsay
AXA Customer Service Team
Recently changed my car
Recently changed my car , it was easy to just change my details online with out having to pay an administration fee .
Very with that 👌
3 July 2026
Reply from AXA UK Car and Home
Hi.
We're delighted to hear that updating your car details online was a smooth and easy process. Even better that you don't pay pay an admin fee when making the change yourself!
Thank you for your positive feedback!
Lindsay
AXA Customer Service Team
The site is so easy to navigate it was…
The site is so easy to navigate it was no problem making a chance to my policy
7 July 2026
Reply from AXA UK Car and Home
Hi.
We're so pleased to hear that you found our website easy to use and had no trouble making changes to your policy.
Thank you for the positive feedback!
Lindsay
AXA Customer Service Team
Car insurance
Hi, just to say how efficient and quick the whole process has been from start to finish , thank you
10 July 2026
Reply from AXA UK Car and Home
Hi Peter.
We're so pleased to hear that the entire process was efficient and quick for you.
Thank you for sharing your positive feedback!
Lindsay
AXA Customer Service Team
AXA still the best
AXA made it easy. I always renew manually as I never trust the best quote to be sent on auto renewal. AXA were still the most competitive after going through the usual compare websites. FairPlay it has all gone through with a few small changes.
9 July 2026
Reply from AXA UK Car and Home
Hi James,
We are delighted to hear that you found our renewal process straightforward and our pricing competitive, even after comparing options.
We value your positive feedback.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Edris.
We appreciate your feedback regarding our pricing. We are always working to ensure our offerings provide good value to our customers.
Lindsay
AXA Customer Service Team
Profession
Profession. Sending information on time. To me once you renew your insurance they don't quote a inflated renewal price. I like that honesty. Helpful
1 July 2026
Reply from AXA UK Car and Home
Hi Saheba.
We're delighted to hear that you are happy with the renewal process. It's great to know that our honest approach is valued and helpful.
Lindsay
AXA Customer Service Team
Nothing went wrong but I would like…
Nothing went wrong but I would like confirmation that the changes have happened maybe with an email stating the changes. What was before and the changes that have been made.
7 July 2026
Reply from AXA UK Car and Home
Hi Abi
We appreciate your feedback and understand your desire for confirmation regarding changes.
We do send an email confirming the changes you have requested have been made. These can be viewed n your online account.
Lindsay
AXA Customer Service Team
Good price excellent see
Very easy to talk to someone and I am very happy with the price too. Satisfied customer.
6 July 2026
Reply from AXA UK Car and Home
Hi.
We're delighted to hear that you found it easy to communicate with us and that you're happy with the price.
Thank you for your positive feedback!
Lindsay
AXA Customer Service Team
Wonderful services!
We bought business insurance with them in June, and I found it was very easy to fill the form. The price they offered was more reasonable, so I decided to go for them and I didn’t renew policy with somebody else. After that i bought my home insurance else well in July .from them.. They provided wonderful services.
3 July 2026
Reply from AXA UK Car and Home
Hi.
Thank you for taking the time to share your positive experience.
We're delighted to hear that you have also taken out Home Insurance with us and found our forms easy to complete and our pricing competitive.
It's wonderful to know that you've received such great service.
Lindsay
AXA Customer Service Team
Reply from AXA UK Car and Home
Hi Colin.
We're so happy to hear that you found our team and the information provided helpful and clear.
Thank you for taking the time to share your positive feedback.
Lindsay
AXA Customer Service Team
The team was very helpful and conducted…
The team was very helpful and conducted themselves very professionally
8 July 2026
Reply from AXA UK Car and Home
Hi Labhu.
We are so pleased to hear that our team was helpful and you were happy with the service.
Thank you for your feedback.
Lindsay
AXA Customer Service Team
Changing cars
The call was easy and straightforward and the cost to change vehicle was excellent
5 July 2026
Reply from AXA UK Car and Home
Hi Philip,
Thanks for taking the time to leave us a review.
We're so pleased to hear that changing your vehicle was easy and straightforward and that you were happy with the price.
Lindsay
AXA Customer Service Team
everything was easy and when i had to…
everything was easy and when i had to call because I got confused all was sorted quickly and efficiently.
7 July 2026
Reply from AXA UK Car and Home
Hello Pene,
Thanks for taking the time to leave us a review.
It's great to hear that everything was straightforward for you and that our team was able to quickly and efficiently resolve your query when you called.
Take care.
Nicola
AXA Customer Service Team
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