Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Very helpful when there was a query.
17 July 2026
Impressive service thanks.
Very good communication and a smart replacement vehicle. Thank you for your help. Dave
24 July 2026
Fantastic experience
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired.
It’s easy to download the app to see at what stage it at. Also being given clear instructions on what to do once your vehicle is repaired and ready for collection.
Thank you for a great service.
24 July 2026
I can say that for the hire vehicle…
I can say that for the hire vehicle service I was very satisfied, now I'm waiting to see when they make the payment after evaluation of the car!!!!!
16 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Great to hear - thanks for your review 😊
From start to finish A1 service
From start to finish these guys were on the ball had a courtesy car sent to me within 2 hours of filling out all the paperwork over the phone and via email/app. I would certainly use them again if I'm in a accident
17 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thank you - we're happy to hear this.
Very professional staff.
Very professional staff.
all went very swiftly.
courtesy car was great.
Work carried out on our car was excellent.
24 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thanks for taking the time to leave a review 😊
AX dealt with my not‑at‑fault claim…
AX dealt with my not‑at‑fault claim brilliantly. They were efficient, supportive, and kept me informed throughout. The replacement car arrived quickly, the communication was excellent, and the whole process was far easier than I expected. Fantastic service during a stressful time.
16 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Fantastic Efficient Service
Fantastic efficient service.
From delivering replacement vehicle and keeping me updated on repair process to easy drop off of loan vehicle when picking up my repaired car.
Definitely recommend your services. 👍
18 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thank you - we're grateful of your feedback.
Great from start to finish
Great from start to finish , got me a hire car and my car had been fixed on the date stated perfect
23 July 2026
Reply from AX
Great to hear - thanks for your review 😊
They did everything without any hassle
They did everything without any hassle. Sorted the hire car and the pick up of my car with no problems. Cummunication was spot on. Defo recommend.
16 July 2026
Reply from AX
Great to hear - thanks for your review 😊
I am not happy from you work and your…
I am not happy from you work and your riper workshop not good service
23 July 2026
Reply from AX
Thanks for reaching out, we are sorry to hear you are not happy with the repairs to your vehicle.
As per your conversation with your Claims Advisor, AX only dealt with the hire provision on your claim and your insurer dealt with the repairs. We have therefore redirected you to your insurer and we hope the issue gets resolved for you. If we can assist further please do not hesitate to get in touch.
Reply from AX
Thanks for choosing AX!
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