Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident. Only problem can't actually talk to someone du... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most important thing is the communication is was extremely helpful and kept me informed all the way through my car being repaired. It’s easy to download the app to see at what stage it at. Also... See more
This made a claim I was dreading very simple. AX took care of everything and kept me updated all along the way. It was all done in a very timely manner with minimum effort required by us. My only c... See more
Company replied
Absolutely brilliant in dealing with my claim Paid out fully no quibbles and like for like courtesy car supplied delivered and collected too Great communication Goes to show some people and com... See more
Company replied
Company details
Written by the company
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Written by the company
- Our promise
- To put you at the centre of everything we do.
Contact info
Unit 605, B24 9FD, Birmingham, United Kingdom
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The AX team was great support from…
The AX team was great support from start to finish, and AX customer service, you provided me with great feedback, to delivery of vehicle and pick up, you had made my journey less stressful.
Thank you AX
16 July 2026
Reply from AX
Thank you - we're grateful of your feedback.
Fast delivery on the curtesy car
Fast delivery on the curtesy car , stuff very friendly and the helping line phone aswering very quickly and explain everythig so good
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Everything was done well
Everything was done well. Your communication was clear and effective throughout. eg
Staff and delivery services.
6 July 2026
Reply from AX
Thank you - we're grateful of your feedback.
Contact and delivery was great
Contact and delivery was great, app was not updated and they called a lot re nothing new. Car wasn't clean and all, 4 tires needed inflated just after I got it. It would be easier if you got a full tank and handed back a full tank
15 July 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Fab service communication A* from…
Fab service communication A* from start to finish
Thanks
22 July 2026
Reply from AX
Thank you! 😊
Reply from AX
Thank you! 😊
You handled my claim with care and…
You handled my claim with care and respect you always kept me up to date on every single thing that was happening with my claim you give me a curtisy car the day after the accident which helped me so very much when I was confused I just phoned you up and you explained everything to me
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Quick
Quick, easy , staff very helpful (the ones who knew what they were doing) friendly, no questions unanswered, hire van here day after reporting accident.
Only problem can't actually talk to someone during process, all on chat or WhatsApp
22 July 2026
Reply from AX
Thanks for taking the time to leave a review. Your feedback is important to us and we hope this didn't cause you inconvenience.
ON time delivery
ON time delivery, of a brand new car. BUT - Apple Carplay, GPS and safety settings could not be activated or used during rental as car had not been registered with the manufacturer. A small - but really irritating oversight.
22 July 2026
Reply from AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Your cars are amazing and ur services are great
Your cars are amazing, ur services are topnotch I love it in all ur services and car are 100/100 great job I enjoy every bit of it thank you so much
22 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thank you! 😊
Well worth using if in that situation
On the ball service by AX ,staff were very efficient and helpful and hire car delivered next day can't fault them
22 June 2026
Reply from AX
Great to hear - thanks for your review 😊
Seamless from start to finish.
Everything about this experience was absolutely seamless. Fantastic customer service and support from start to finish. I cannot fault this company at all and they have made a very difficult time a lot easier for me.
21 July 2026
Reply from AX
Great to hear - thanks for your review 😊
Reply from AX
Thank you! 😊
The helpfulness of the staff was outstanding
The helpfulness of the staff, how they always kept me informed about my claim.
17 July 2026
Reply from AX
Great to hear - thanks for your review.
Amazing
Really good experience sorted in 4 weeks.
With in 12hrs give to me courtesy car appreciate ax service.
And autohaus repair company they do amazing job my car looks new need and clean. Thank you
18 July 2026
Reply from AX
Thank you, this is great feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.