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Away Reviews 

2,179
•
TrustScore 4.5 out of 5

4.6

Luggage Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,274 reviews, reviewers overwhelmingly had a truly great experience with this company. Many loyal buyers frequently praise the exceptionally durable luggage quality and the wonderful support team for resolving warranty claims remarkably quickly. People deeply love the totally seamless replacement process, the stylish designs of their travel products, and the reliable lifetime guarantees offered. However, some reviewers were not happy with having to perform time-consuming do-it-yourself repairs or receiving completely incorrect replacement parts that simply did not fit. A few consumers also noted quite frustrating experiences regarding unhelpful customer support interactions, delayed email communication, and flawed product designs causing unexpected travel inconveniences.

What people talk about most

Product

Customers had positive experiences with product, noting that the luggage is generally durable and stylish.... See more

Customer service

People report positive experiences with customer service, consistently praising the outstanding warranty and... See more

Warranty

Reviewers mention positive feedback about warranty, highlighting the lifetime guarantee and responsive... See more

Service

Clients share positive opinions on service, highlighting a quick, efficient, and seamless process for... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting fast and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a medium checked over 3 years ago and used it many, many times. Unfortunately the last trip the zipper pull tags for both zippers somehow came off. It was a simple process to take a picture,... See more

Rated 5 out of 5 stars

Recently I noticed a significant crack on my suitcase. I took some photos and filed a claim online. Within a day someone had contacted me to offer me a replacement and they even let me pick a new co... See more

Rated 5 out of 5 stars

We researched the type of luggage we wanted to invest in long before we decided on an AWAY bag… they were hands down the clear winner for us. We recently contacted them after we found a small tear in... See more

Rated 5 out of 5 stars

The pull to one of the zippers came off in my hand when I was unpacking after a trip. I bought the bag two years ago, so expected to have to jump through a bunch of hoops to get it repaired, but inste... See more

Company details

  1. Luggage Store

Written by the company

Thoughtful standards for modern travel.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,179)

1,300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

great warrenty

Thank you for taking care of my warranty very easily. Its things like this is that will keep me coming back to Away

17 August 2026
Rated 5 out of 5 stars

Couldn't ask for a better service

Couldn't ask for a better service. Great communication and extremely fast warranty claim

This is the second warranty claim I have had to make and both experiences have been above and beyond

14 August 2026

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