Aviva Reviews 

Such an easy on-line experience. All questions are asked in lay-mans terms and the whole process including payment are simple to use.

Always a little stressful when changing insurance cover and companies at the same time, but Aviva took all of the stress out of this transaction and made it a pleasurable experience.

Straightforward and clear process to arrange car insurance at a competitive price

Avoid. I’m having an absolute nightmare with this company. Nothing but problems. Stay clear!

Edited to add I am still waiting for a resolution to this problem. And have been advised it could take 8 weeks.

Bear in mind that as a customer I’ve made no errors or mistakes but I’m left with incorrect documentation meaning I potentially can’t drive my car for 8 weeks or until they fix their system errors.

I’m now referring this to the ombudsman.

Please also note that AVIVA are also linked to General Accident so avoid them too

The Aviva quote for a new home insurance policy was much less than the renewal quote from my current provider for a similar benefit with very few differences.

Aviva reviews online were very positive so I signed up with Aviva and will not renew with the current provider.

Great price for comprehensive cover.
But the same day I received a text message saying Aviva had sent policy documents to my email address.
It is disappointing that the policy has not arrived at my inbox yet.

Absolute Disgrace and would give zero stars if I could. I put in my request for a pension tax free lump sum on 24th July and still waiting for it to paid out. I have called multiple times and been promised a call from a manager that never happens. Seems the issue is with a back office team that no one can speak to.
It’s your money - think twice about investing with Aviva !!

Purchasing my car insurance through Aviva was a straightforward and seamless process from start to finish. The policy offers excellent coverage options, giving me great peace of mind and fantastic value for money.

I spent an hour in a chat, just trying to change my address, connection kept breaking and very time consuming. Called to continue doing the above, very curt lady, as I was trying to understand the different meanings of day and night locations, I apologised, explained I was stressed from the move etc. Radio silence. Gave me the update re costs etc and cut the phone. Thanks! I was going to ask for a quote on home insurance, but was not given the chance. I shall take my custom elsewhere.

Easy access to the Aviva insurance website, user friendly information provision and payment arrangement.

Despicable company.
Refused to honour a claim even though it was their own administration error that caused it.
They have endangered my health with the stress and distressed they have caused
Nasty company

Your site is very confusing and difficult to navigate . I nearly gave up and picked another quote .

Friendly and helpful staff made sort my insurers a lot easier

I have been with them all year with no claims and premium increased by 20%, and not interested in keeping me and said 'ok I'll cancel the policy for you'.
Not good service in my view !

Best cover at price

A great and successful experience.

Been with Aviva Zero for a number of years, and never claimed. Our car was hit by someone else, while we were parked in a parking bay, and we followed correct procedure, and was told it was non-fault on our part. Policy renewal was coming up and the price was too high so we shopped around (which I told them we were doing in order to give them an opportunity to reduce the price and keep our custom, however they didnt bother at all) so then finally we found alternative cover. All of a sudden, they decided to say the accident was our fault and that it would be classed as a claim for us! They had no new evidence to change this decision so clearly it was because we were not renewing. They fully sided with the other party, even though it was clear the other party was at fault. This change in decision was a punishment for us not renewing. If you are told non fault, get it in writing straight away as you cant trust this company at all!!

Very quick and easy process. Excellent value and choice of optional add-ons. NCD automatically verified so no messing around emailing additional documents. Very pleased with the 5* defacto cover and affordability.

Tried to take out a new car insurance policy with Aviva Zero. Error when I checked my documents (showing they would be removing my named driver when the policy starts in 2 weeks - which I don’t want.)

Tried Live Chat (could not explain & cut me off), phoned twice (put on hold & refused to put me through to a manager or complaints, then Live Chat again to cancel policy, as I had totally lost confidence in them by this point. All contacts appear to be based in India or that area.

Two hours wasted trying to resolve their error. Now have to wait several days for refund.
DO NOT USE.

Edit - and no, I will never be taking out any insurance with Aviva after this experience and will advise my family to do the same.