Avenue  Reviews 713

I bought a pair of boots for my elderly mother. I paid $61.96 total. We bought the size mom usually wears but the boots we received were way too wide. I contacted avenue to start a return. Had to pay for the shipping back and when I received my refund it was for $36.99.
Buyer beware- they have a bunch of fees if you need to return an item.

Order arrived within a few days of placing it. However, buyer be ware, you have to pay for your own return postage back to AUSTRALIA. There are off shore companies that do business in the US, and the standard that I am used to, is that you get to ship back to a warehouse in the US for a nominal fee.

I placed an order online with them and after seeing no progress on the status of the order I called to cancel the order. The order was not shipped. They insisted it could not be cancelled. So they are forcing me to pay the outrageous freight cost as well as the return freight cost. I asked to escalate the call - no luck. Asked for a credit for freight - nope. Asked for them to send the return label now so I didn't have to call back - nope. Because they can't issue a return label when the order has not shipped yet. Absolute robbery.

I wish I could leave zero stars. They offer clothing that is priced around $25 and then the charge suddenly jumps to $45 as soon as you run it through PayPal. Shipping and handling should not be anywhere near that expensive, and it is a hidden and predatory style of charging.

Also when I clicked "pay", there was no receipt coming up so that I could have proof of the original charge or what exactly was ordered on what day.

I would not buy from them until they change their predatory behavior.

Why aren't I allowed to leave a zero star review.?
Got an email from my bank saying a change was made to Avenue on my card. (I get one every time my card is charged).
Wasn't my purchase. Called Avenue, they refused to do anything about it.
Luckily my bank will.
DO NOT ORDER FROM AVENUE.
Transactions are not secure!

I’ve been shopping with them for over 20 years, maybe longer. I’ve always been plus sized and it’s been very difficult for me to find shoes that are comfortable and fit. The avenue has always been my go to place for shoes.

Over the years there prices have gone up dramatically and It saddens me to say this, but their quality has fallen off. The shoes run smaller now and I’m going a width up and a size up and they are still too small. My foot is the same length it has been all my life. So my foot should not be hanging off the back or sides of the shoe. That’s the issue for me the bottom base of the shoes are not plus size, which is unfair for those that are plus size.

These guys are shady. I ordered a gift from my wife and it did not fit, so I returned the item minus the stocking fee which I expected. However shortly after that I started to see fees on my card for some reward program for 16.95 per month which I never agreed to. Checked on my card and these are manually entered in by someone at their firm without your authorization. They hope they can slide it through without you noticing their underhanded trick. Do not buy from them. I contacted my credit card and told them I never authorized payments for any reward program. I purchased a coat for my wife which did not fit and returned for less the value. I told my wife never buy from them again, they have been billing me all this time and I did not know. So they have been reported and I called the service desk and ask that they put back what they have taken and to erase my information from their records. I will be watching them and will report their shady busy tactics.

I placed an ordered on Jan 24th 2026, it said 5-7 business days. Here it is Feb 18th 2026 and still not here. I have called 3 times, the last person just told me its a shipping issues and if its not here by tomorrow to call for a refund. But also said if it comes in a week or 2 they will recharge my card, which i don't think is fair. If they can't communicate with their shipping people that's not my fault and it should be their lose, sorry not sorry. I have ordered several things in the past and when the store was available to shop at. Very disappointed in this transaction

$24.95 for shipping is outrageous
Plus I was not charged that fee untill after I had went thru PayPal to pay
On top of that I get an email I can get the shipping fee back... but then they sneakily enroll you in the rewards program. Turns out rewards will be $16.95 montly to get free shipping. Will not recommend doing business with avenue

Shame it can be zero stars - Paid £50 for a Nike knitted top. What i got was a print of a knitted top that is absolutly appaling quality and clearly NOT nike ...i will now be calling Amex to try and put my payment into dispute.

This company is literally incompetent or archaic? On purpose. I have never done an online orders that disappears after they receive it, in order history it is gone! $85 order gone. Ive called customer service and they reassure me the order is being shipped. My order is still not showing on my acct and apparently this is how they do business. This is INSANE? NO TRACKING, NO WAY TO SEE WHERE MY ORDER IS!! like im furious! My husband bought me this for my birthday! This company is obviously out of the US and eveything they do is incredibly shady. You will mot receive a tracking number! Even when I call the automated line it says it was shipped thru DHL (shady international) and then thru usps. But NO TRACKING NUMBER AND NO RECORD OF MY ORDER IN MY ACCOUNT? WHAT KIND OF COMPANY DOES THIS?

If I could give them zero stars I would.Spent over a thousand dollars with them and they still wanted to make me pay for back ordered merchandise. Called customer service got nothing but attitude and pretty much telling me how much they charged me.I was telling them I used affirm to pay the bill and I got charged the full amount of the order.
They never sent affirm no adjustment payments for the items that was back ordered. Call the corporate office and got hung up on.I love they clothes but that's how yall treat a customer who spent over a grand on clothes. I'll never shop the site again.

Very low quality items. I asked for a refund for an item I purchased and only received partial when I should've received all of my money. Buy from this site at your own risk

Horrific experience. Items are over priced and poor made. I ordered a tunic on my usual size. It arrived wnd was too small. Eith the shipping fees being too high I ended paying way too much for the item. I tied to exchange it and the customer service said they don't exchange. I will have to return the item for a gift card or reimbursement to my card. I paid over $55 for the blouse but if I want to get reimbursement directly to my card I will get 34 minus 10.99 fee for return it. If I want a gift card I will get the 34 but no taxes or shipping fees. I don't think this is very fair since I feel like they're stealing from what I previously paid. Would never order from them in the future.

Ordered next day delivery for $40.00 on 12/18 for my mother in laws birthday on 12/23. I didn't receive the shoes until 12/26 - after Christmas. Called various times for tracking number and offshore reps could not even confirm the date of delivery. Attempted to return the item but would be charged 10.99 to return and my original shipping costs would not be reimbursed. The box looked like it had been through an assembly line. Had a hole in the shoe box. I decided to keep the item b/c it wasn't worth sending back for only $20.00, driving to a store and paying for a return. I will NEVER order from this store again. It's a shame as The Avenue once had quality clothing & good reputation. Cautioning all buyers to beware of ordering from the online store.

This company SUCKS I ordered 4 pairs of boots never got them They took my money right away but had to wait 21 days for my refund. I kept telling them the order never left their warehouse she said they still had to wait. I WILL NEVER EVER ORDER FROM THEM AGAIN I REALLY WANTED THOSE BOOTS $375 😐

Avenue shipped my order to an incorrect address. When I called to try to resolve they said they couldn't. I contacted the shipping carrier FedEx and they said they could easily resolve if Avenue the Vendor who shipped the product contacts them to remove the shipping restrictions they placed on the package. I called Avenue back with this simple solution and they refused stating there is nothing they can do. I said ok, so this package will just be delivered to a random adress and that is that? You can ask for a refund. I said how am I supposed to refund this package is being delivered to some random person - i will never receive the pacakge. I asked them again to simply call FedEx that FedEx stated they can easily hold the package if the vendor gives approval so that I the customer can then work with FedEx to ship the package to the correct address. The represenative still refused. I stated ok so basically you have no solution. She said they don't. I asked to speak to a supervisor she said all supervisors are too busy. I said I will wait on the phone with you until you are able to get one that is available. She said I can't wait on the phone with you I am too busy with other customers. I stated I am your customer and you will continue to serve me until we get to a resolution or you connect me with a supervisor. I ended up calling FedEx three way on the phone. FedEx and the representative were both on the line. FedEx explained they could remove the shipping restrictions to resolve my issue but I needed to hang up so they can proceed to work with the Vendor Avenue's representative to do so. I called FedEx back and they stated Avenue's representative hung up on them. So there you go - don't buy from a company that has the worst customer service ever. I identified the solution for them, and the solution was simple, yet they refused to take the very small action to solve

Avenue WAS the gold standard for plus size clothing. I pretty much live in jeans + tshirts. I never had to second guess it when I bought a haul online from Avenue.
Every now and then I'd have to go to a wedding or something. Plus size people are NOT consistently sized, so having a brick and mortar place to try on stuff to figure out what works was a major help. I get that brick and mortar stores are dying, so even though I was disappointed, I was confident I could rely on the DECADES of reliable quality and sizing.
WRONG.
It's one thing to drop physical stores. It's another to exploit the brand loyalty of Avenue customers. Since the acquisition, there is NO consistency in sizing. The quality has disintegrated (much like their clothing now does). Then, adding insult to injury, they make it EXPENSIVE and difficult to return.
And the emails.... OH MY GOD!!! 3 emails a day. They offer an alternative to Unsubscribing - limit emails to 1 per week. That did nothing.
Fine... Unsubscribe. That didn't work either.
I emailed unsubscribe [at] fbbrands [.com] to tell them that I really didn't want to block their emails (residual brand loyalty and a faint hope that one day they'll be better) but that if they didn't stop spamming me, blocking would be the only option. STILL no result.
It breaks my heart to have to block them but they've made it impossible to stay open to the possibility that they'll ever be worthwhile again.

The clothing is poorly made with poor quality. The sizes are not accurate, and you need to order at least 1, if not 2 sizes smaller, but it varies so it is difficult to buy clothes. The clothing is significantly overpriced for the quality.

Don’t Shop here it’s a rip off they should be reported to bbb. Amazon is much better! Paid Altogether $70 for some ankle boots including shipping. The boots were to small and narrow which i ordered a double wide. They offered a $53 for refund on their gift card and a cash refund of $33 to my bank card. The boots were $50. Ain’t no way. However i emailed them i was unsatisfied and that i wanted my cash refund for boots instead of a credit and more than $33. After 4calls after email to confirm my wants they finally sent my $53. I edited this report however im just wondering how many people they got without paying them back the correct amount for their refund….o well good luck shopping