AVA of Norway Reviews 

Appalling customer service experience, charged for return £20 taken from full refund amount. Allegations to suggest if accessories missing for returns that customer’s liability despite returns as received, absolutely appalling customer service to suggest this.

Delivery was prompt but no instructions or qr code link to a YouTube video - managed 90% of the rebuild but the final assembly was impossible for me so in the end I threw everything in the recycling and will have to buy another pressure washer - a waste of £20 or so which could have been better spent towards a new AVA - shame as the product is excellent.

Very fast delivery excellent service start to finish 👏

Delivery was seamless and very quick. Quality of the jet washer is excellent .

I needed a replacement lance . The support and quick response was outstanding.

Excellent customer service, really helpful, fast response time ,Excellent communication, they go above and beyond to help,products they sell are outstanding especially pressure washes

Game changer

Had the P60 for five years and was disappointed for the spray gun to be poring out water.

Looked on their website and they suggested a replacement part which I purchased and was delivered in 48 hours, solved the issue but accessories are only covered for 2 years 😢

Been using the Ava P60 pressure washer for about 3yrs now and have been really impressed with it. Last week I ordered the Premium Patio Cleaner attachment for it, it arrived and was faulty. Contacted AVA and they sent another one out without hesitation or asking for only one back. Super impressed with Ava customer service and I'm sure the faulty unit was out of the norm.

happy with service and product

Fast delivery. Great construction with thoughtful accessories. Great performance. Really impressed.

The gun was faulty and took me lots of emails to sort out and the customer service was rude and inappropriate message sent that offended me

Love this Pressure Washer, open box and go, Cleans patio and Car great

Good quality fast delivery I haven't been able to use it yet but can't wait.

Great customer service experience. Unfortunately had to get new parts for a machine still very new and under warranty, but because AVA support the right to repair, I disassembled it, found the faulty part, videoed it and sent the video in to the customer service team. New part arrived (re-designed for extra strength) shortly after. Machine is back up and running again inside a week. Can’t ask for more.

I would have purchased the 57 giga for the extra fittings but it was out af stock . It’s very innovative meaning it has some great ideas and is very well made with parts readily available . I’ve used its and like its usability

Great service super quick delivery great product

Ordered a repair/service kit at 3pm, came next morning!

Very good buy
Been looking for a presure washer for a while and AVA gets really good reviews glad i got one super fast postage all in all a great buy very happy

If you are looking for any after sales support from this company you can forget it. Once you have spent your £500+ on one of their high end machines you are on your own!
They use 3rd party agents that are less interested than AVA are if you can believe that?
Machine not been used 5 times and blows fuses everytime you attempt to use the machine! Now apparently it needs a 5 year service kit fitting by an agent that is little interested in visiting my property as is the norm or has been for the last 42 years I have owned a home. Claims I told him I was going to him??? Deluded!! 160 mile round trip! Can you imagine me offering to go to him! Really!!!!
Had Karcher machines for two decades no issues only hoses new lance and attachments I chose to purchase. Give a 10 or 20 year warranty that is about as useful as AVA their agent or their machine I parted money for. Well known for issues of blowing fuses but I never did my homework as my late mother bought it as a gift for me. I have not got receipt but purchased through Halfords. Had I got the receipt you know where it would be and I would not have to listen to fairytales that have been visited upon me.
A catastrophic experience dealing with AVA something I would not wish on my worst enemy! No wonder Halfords have no stock, likely sick of the hassle!
YOU HAVE BEEN WARNED!! DO YOUR HOMEWORK AND GET REVIEWS ON THEM EITHER HERE OR ON THE WWW (World Wide Web) you do not want leaving in my position trust me on that. More chance of finding Lord Lucan riding Shergar than getting any satisfaction with AVA or their chosen partners and seems to be a pattern forming in failure, that is machines and agents!! Remember once you have spent your hard earned money likely be up the creek without a paddle!!!! Keep you all posted but does not make good reading here or on the web. All too uh little too late and you surely do not want to be the author of your own misfortune!!!! Certainly a storm brewing!!!

UPDATE:
Here, this company now trying to tell me my late mother bought the AVA pressure washer a year earlier than my mother actually did. Obviously did not give me the receipt but now thanks to my sister I now have the payment was found on PayPal and a year later than AVA are claiming. Also that I have been offered so much when the AVA service agent here in Northern Ireland forgot about me!! Disgusting all of it and certainly not what would be expected of a company that claim what they do? Have a read, but more importantly be mindful to register your machine within 6 months even Halfords have machines they are peddling on a year after the manufacturer claims my late mother purchased it? Never mind the 10 or 20 year they claim as only about 7 months old nowand been used 6 times at most!! Rachel knows when she was contacted about the piece of dirt!. Was in the box until at least March of this year and here we are squabbling about warranty and registration?? What a company it really is! Been going on months so I wonder why Rachel did not register it for me in April /May when Ifirst contacted her. Thought I was telling lies about purchase date or whatever, who knows?? Who cares more like!!! Pathetic and certainly not the blue chip company they portray themselves as! Very disappointing to say the least! Sorry my late mother ever purchased it for me but I did try to do my homework about these pressure washers by reading the information on their website? Cannot believe everything you rea! BE MINDFUL!!!
Believe me you do not want the hassle this company will bring you! Rachel all but called my late mother a liar as claimed this was old machine but then got PayPal receipt and Halfords receipt and clearly indicated when machine was purchased. Anything to get out of their obligation!Would not wipe my feet on them!! Then told Icould have some parts I could stick on myself, or the case would be closed!! Yes that is correct a machine that was 4 months old that has been used maybe 6 times and not fit for purpose! Always the Thatcherite way in the end when narrative does not suit!
You have been warned! This company’s 20 year guarantee is not worth a carrot!! Not worth anything after 4 months old, not fit for purpose this machine or this company.
Sorry Idid not read other reviews as clear pattern forming! Maybe if you take it to Norway you might get some assistance but not sure about that????
Seem to be dumping old stock on Halfords then claim it was bought when they decide. Rachel is a real asset to this company but in truth Rachel and the company are the flip side of the same filthy coin! What an operation! They deserve one another but in the end it all comes back to bite you, trust me on that!!!! Talk a good story but beware!!!! Just look at the idiotic response below from some nameless malevolent clown!