Autotrader Reviews 

1,135
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 681 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience very good and easy, appreciating the smooth process for selling and buying vehicles and the helpful, quick-responding customer service. However, some customers noted significant issues with scammers and bots on the platform, leading to wasted time and concerns about potential misuse. A few other people also felt the website could be difficult to navigate or understand specific details, sometimes appearing clunky or laggy, and some reviewers were not happy with customer service responses, describing them as unhelpful or dismissive when issues arose.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the efficiency and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions.... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting successful sales at good or even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think that both the mobile app and the website are very clunky once you start chatting with buyers. However, once we started the sales process, even though the website and app didn’t offer a smooth... See more

Rated 4 out of 5 stars

Overall, very good and easy. There were a lot of steps along the way that got a bit clunky and I am having trouble finding a receipt for my payment. I would think it would be right in the transaction... See more

Rated 4 out of 5 stars

Overall this platform works well and attracts truly interested buyers. Sold my car within a week. Unfortunately it also attracts all sorts of scammers. My advice - make an interested buyer let you... See more

Rated 4 out of 5 stars

I liked not having to worry about the funds transfer. The instructions and checklist were very helpful. Having the option to contact customer was also beneficial. I did not like having to deal with sc... See more


Company details

  1. Price Comparison Site
  2. Financial Consultant

Written by the company

The ultimate online solution for buying and selling new, certified and used cars. Site is designed to give you more control of the buying process and make finding a vehicle easier than ever before.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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3.6

All reviews

(1,135)

682 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t waste your time or money

Don’t waste your time or money. I received 4 calls on my car priced $1,000 lower than any dealer or other ads and only received 4 scam calls from idiots playing games. I finally just sold it to a dealer. Additionally I just reviewed some of the reviews and some of the positive ones are from names of people that tried to scam me. One I noticed was a guy trying to get me to ship my car then pay like the reviewer that had it happen to him and never got paid for his car.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible all the contacts were scams

Terrible all the contacts were scams, all wanted to communicate off app. Vetting for buyers is BS. I sold on FB marketplace for free could have saved $ by not listing here. Auto trader has been taken over by dealers

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Skeptical at first but it was such a…

Skeptical at first but it was such a nice and easy process. Private seller was a cool kid just looking to unload a car he doesn't drive. No dealership shenanigans either, auto trader did my registration & title for what the dmv charges. Awesome 😎

23 June 2026
Rated 5 out of 5 stars

Easy process - both buyer and seller saved a TON of money!

If people knew how seemless Autotrader is, everyone would use it! This was so easy. Autotrader handled the money so that there was no chance of fraud. My buyer got a low mileage car in excellent shape for thousands less than a dealer would charge and I got a lot more for the car than the dealer offered. There were a few potential scammers but Autotrader filtered them out quickly (don't go off platform).

24 June 2026
Rated 5 out of 5 stars

Second time using AutoTrader to buy from private seller

This is the second time I've bought a car through Autotrader. I have found such great deals and vehicles from private sellers over dealerships. I don't think I will ever go back to a dealership. Auto trader helps take care of everything--payment, exchange of money, keys, vehicle, providing you the title/documentation, etc.

23 April 2026
Rated 5 out of 5 stars

Highly Recommend

My experience using Autotrader was great! Their communication was professional and efficient, and they responded to any concerns I had right away. I am not a fan of trying to sell my vehicles, but I would highly recommend Autotrader as a medium to do so.

23 June 2026
Rated 1 out of 5 stars

Only scammers replied

Only scammers replied. Huge waste of my time/money. Save your time and money, unless you want to get replies saying "text me, don't use email reply". Not one legit ask about my car for sale. Huge disappointment.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Vann was just as it was advertised and…

Vann was just as it was advertised and the seller was outstanding. He was willing to work with me based on some unorthodox concerns. I had knee surgery so I was unable to go myself to pick up the van, but I had my Mechanic go down, view it and test it out and everything worked out great. Andrew was so willing to do things my way and very accommodating. This is my second experience using private seller, and I would certainly would never have a problem using it again or recommending it to someone else.

23 June 2026
Rated 5 out of 5 stars

Good selling experience

It was nice to have a 3rd party to initiate and confirm payment before I handed the keys over to the buyer. Buyer did have some technical difficulties submitting payment but was able to finally get it to work. The rest of the process was pretty smooth and agents were responsive when calling to see if we could get the sale processed immediately. Overall good experience and appreciate having a trusted entity to facilitate selling my vehicle.

22 June 2026
Rated 1 out of 5 stars

Autotrader.com is a big mess of…

Autotrader.com is a big mess of everything. They do not remember your password, difficult to simply establish an account. After that, setting up an ad with photos and descriptions is next to impossible and come back later to find everything deleted, no record of your listing, then, once you DO manage to get your ad done, you need to provide copies of everything from your birth certificate o a blood sample. Dont waste your time! Sell faster and easier on Facebook or simply a sign. What a joke! Not too mention fees!

23 June 2026
Unprompted review
Rated 1 out of 5 stars

This platform is a disaster! Save your money.

This was the worst experience with an online commerce platform I have ever had in my life. I ended up selling my vehicle with a free Facebook Marketplace ad. All inquiries and interactions were with legitimate people interested in my vehicle. Autotrader on the other hand was 100% scammers and fraudsters. Not a single legitimate human interested in the vehicle. This platform is pure garbage. Save your money. Don't waste your time. I will never again.

21 June 2026
Unprompted review

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