Autotrader Reviews 

1,202
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 733 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently found the vehicle buying and selling process easy, smooth, and efficient, appreciating the structured approach and secure platform. Many highlighted the helpfulness of customer service staff and agents, which made transactions less stressful. The service's cost was often considered reasonable and a cost-effective solution, enabling users to achieve good prices. However, some people mentioned significant issues with the website and app, describing them as buggy, slow, or difficult to use. A recurring concern was the prevalence of suspicious accounts, leading to wasted time and a lack of genuine buyers. Additionally, a few reviewers were dissatisfied with customer service, reporting unhelpful responses or a perceived lack of care.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the sales and buying processes to... See more

Website

Clients share ambiguous opinions on the website, with many reviewers expressing significant dissatisfaction... See more

Service

Users describe positive interactions with service, highlighting its ease of use and efficiency in... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the helpfulness and... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting satisfaction with getting a much better... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its structured process the puts their services in between the buyer and seller. They manage the process to include communication, offers, finance (if needed) and associated paperwork. This process r... See more

Rated 4 out of 5 stars

Autotrader private seller exchange made it easy to sell my vehicle, with checklists explaining each step of the process, and a secure platform to chat with prospective buyers. The only downside was de... See more

Rated 4 out of 5 stars

I had an amazing and smooth experience as the sale process goes. I was able to get a good price and sell my Car fast. The platform offers amazing services for a reasonable price/fee. The things that a... See more

Rated 4 out of 5 stars

I liked not having to worry about the funds transfer. The instructions and checklist were very helpful. Having the option to contact customer was also beneficial. I did not like having to deal with sc... See more


Company details

  1. Price Comparison Site
  2. Financial Consultant

Written by the company

The ultimate online solution for buying and selling new, certified and used cars. Site is designed to give you more control of the buying process and make finding a vehicle easier than ever before.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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3.6

All reviews

(1,202)

747 reviews in the last 12 months

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Rated 5 out of 5 stars

AutoTrader hit a home run with their…

AutoTrader hit a home run with their Private Seller Network! I started the process on Friday morning and the deal was approved and financed the same day! The safeguards AutoTrader put in place to prevent fraud and theft are amazing. I started the process on Friday and my vehicle is being delivered to me today [Monday]…. More importantly, without me having to go outside my house to start and complete the entire buying process!!!

29 June 2026
Rated 5 out of 5 stars

Amazing Experience from Start to Finish

From finding the vehicle and reaching out to the private seller, to making the offer, completing the application, working with my local DMV, and finalizing the transaction—your team has been there the entire way making it easy for me. I did not realize how easy it would be to actually purchase a vehicle from a private seller. The experience has been amazing, and I would definitely do it all over again if I had to...

29 June 2026
Rated 1 out of 5 stars

Posted an ad for $50 and honestly

Posted an ad for $50 and honestly, I’d give negative five stars if I could. Every single inquiry I received was a scam — not most, not almost all, but 100%. When I called Autotrader, all they said was “sorry, nothing we can do” and refused a refund. Total waste of time.

I was told the majority of scams come from unverified accounts and that Autotrader can filter them out, but they simply don’t. Again, a complete waste of time. At this point, I’d be better off parking my car on the street with a “for sale” sign.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Sell with confidence

I liked the experience because I felt safe selling our vehicle, you provided all the safe guards of selling, amazing how many scams there are out there, when I finally had the right buyer it was really smooth and easy, you provided all the steps.

29 June 2026
Rated 1 out of 5 stars

Total rip off

My car was listed for about 6 weeks, and in the time I was contacted by 20+ scammers, and no real buyers. I ended up trading my car in to a dealer, so I got zero benefit from listing with Autotrader. What a waste.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Nothing but scammers respond to ads

Nothing but scammers respond to ads. You will be paying to be a bulls eye for low life scammers. Horrible company, do not pay these people, they can't stop the scammers ( and don't really care to).

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing professionalism and…

Amazing professionalism and communication every step of the way. Autotrader made it very easy and took care of everything efficiently and effectively. If i had one suggestion would be to try to filter scammers trying to lure sellers outside the app.

27 June 2026

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