Autoglass® Reviews 

Well informed, good communication, pleasant technician

Turned up on time and were polite

Very professional, high quality and very quick to replace glass, new wipers, rain repel and calibrated and tested. Great finish once completed.

When I booked and paid online Autoglass denied that there was a booking or that I had paid. I had to send them proof, twice. I called to clarify, rebook and confirm that they had recieved the payment. They told me that it was all now in order. When the technician showed up over a week after I had booked online, I again had to prove that I had paid by showing him my bank statement. The technician was a credit to the trade. Everything else was far below par. If I could have used another company I would have, but my insurer only used these clowns

I booked the appointment online. On the day of the appointment, I called your office and was told that the technician was booked for my visit but was running late. I was also told that they would contact the technician and ask them to call me back.

I never received a call, and I wasted the whole day waiting.

The next day, I called your office again and found out that my appointment had never actually been booked.

Later, someone from your team called me back to arrange another visit. When I asked what had happened with my original appointment, I was told that it was due to a “system glitch.”

I don’t understand how this can be explained as a system glitch when your colleague had already confirmed over the phone that my appointment was booked, the technician was running late, and that I would receive a call back.

To make things worse, the next available appointment offered to me was two weeks later. I’m sorry, but simply booking another visit does not make up for the time I already lost waiting for a technician who was never coming.

I’m very disappointed with the way this was handled. I lost an entire day because I relied on the information given to me by your team, and nobody contacted me to explain that there was a problem with my booking.

Speed, communication, quality, knowledge

Good service, the technician arrived at the time he said and did a good repair to the windscreen.

I have used autoglass before and every time they have come through. Highly recommended

Job was done very well, although I had to wait over a month for glass to be replaced.

a easy process,no hard sell,freindly staff

Easy to book appointment and prepay. The technician carried out the work at my home.

Very prompt. Technician arrived within 3 hours of enquiry

Polite punctual and efficient.

Happy with overall experience, kept upto date all the way through. Technician did a good job. Thank you

Cannot comment on the actual service as I didn’t even meet the technician. As I was given a ridiculously big window (14 hours when booking, 10 hours in the confirmation email) I had to leave my car with a colleague to sort out so I could go and do my job. Don’t understand why Autoglass think anyone would be capable of planning their day around a technician rocking up at some point in a 10 hour window. Wouldn’t have even been at work that whole time so my car wouldn’t have been there had they turned up later in the day. Also didn’t get any notification on the day of when they were coming until I got a text saying they were 1 mile away.

The technician made the process so very efficient and friendly

Do not use this company!!!!!! Totally screwed up my rear window installation,did it totally incorrectly been waiting weeks for them
To sort out there screwup,put in a formal complaint been ignored,they treat there customers like poo (been polite here ) avoid this company like all costs do not use them !!!!! Worst customer service ever and even worse workmanship

OMG what have you done to your company. You have literally trashed a seriously easy system for customers to navigate. I will now be moving to National Windscreens to replace our fleet glass. To put it bluntly your system is a mess now and you have broken a perfectly good booking system to now be given two week turnarounds on jobs and a nightmare trying to navigate. Countless phonecalls to confirm details - destroyed a seamless system and I will not be using Autoglass ever again. I have just received a phonecall to say that the complaint we made on the 5th July wont be upheld. Having still had to pass security checks and an absolutely pointless phonecall wasting my time again. Autoglass seem to be good at that these days which is why I will not be using them ever again. We have i think around 20 - 50 windscreens off you per year and I will not be entertaining the shocking service that I have experienced over the last three months again. Even your customer service reps/fitters are saying the new system is causing chaos. You cant even confirm insurance details now without having to receive a call it is farcical.

Technician arrived explained job and had it done in 30 mins excellent service.